Student-Contributed Wiki

Student-Contributed Wiki

An awesome student from our education program made this wiki. It is not managed by iFixit staff.

Fire TV won't turn on ¶ 

No matter what you do, you can't get your Fire TV to turn on.

White indicator light not on ¶ 

Make sure that the power cord is plugged in correctly, and tightened all the way, to the back of the device.

Damaged power cord ¶ 

If your Fire TV still won't turn on, you may simply have a damaged the power cord. Check for any wears or tears in the cord. If any damage was found in the power cord, it could be easily fixed by replacing the power cord.

No image on the screen ¶ 

No image showing on the screen of your TV .

HDMI cable incorrectly connected ¶ 

Make sure the HDMI cable is connected correctly, and no wears/tears are found on the cable. Keep in mind HDMI cable may also be loose when connected to the screen.

TV HDMI port inoperative ¶ 

If you still have the same problem, try to unplug and wait for few seconds, then re-plug the HDMI cable. If the problem is still unsolved you may want to try to plug the HDMI cable to another port on your screen. You may want to try a different HDMI cable, if the problem was still unsolved.

Incorrect resolution chosen ¶ 

Press Up and Rewind on the Fire TV remote together for five seconds. The device will cycle through the possible resolutions, from 1080p all the way down to 480p. If you see the correct resolution, select Use Current Resolution.

Amazon Fire TV HDMI port damaged or inoperative ¶ 

If all the above troubleshooting steps did not resolve the issue, your HDMI port might be damaged and needs to be replaced.

Remote control is not working ¶ 

Remote control doesn't work no matter what you click.

Faulty battery ¶ 

Your remote may simply need new batteries. Replace the old AAA batteries for new ones.

Amazon Fire TV not responding ¶ 

If the batteries are replaced and you still encounter the same issue, reset the device to rule out an actual device issue. Do this by unplugging the power cord from the Amazon Fire TV system and wait a few seconds before plugging it back in.

Remote control buttons panel damaged ¶ 

Check the button panel of you remote control if its damaged, such problem may keep the remote control from functioning correctly. If this is the case then replace the button panel.

Remote control motherboard damaged ¶ 

If you went through all the steps above, and your device still doesn't work you might encounter an issue with the motherboard, it will have to be checked and replaced.

No Internet connection when using wired connection ¶ 

Internet will not connect when using a cable.

Ethernet cable is not connected correctly ¶ 

Make sure the Ethernet cable is connected correctly, and no wears/tears are found on the cable. Keep in mind Ethernet cable may also be loose when connected to the Amazon Fire TV or Modem.

No internet connection by the router ¶ 

If you still have the same problem, try to unplug router and wait for few seconds, then re-plug the Ethernet cable. If the problem is still unsolved you may want to try to check your router for internet access using a different device.

Amazon Fire TV Ethernet port damaged or inoperative ¶ 

If all the above troubleshooting steps did not resolve the issue, your Ethernet port might be damaged and needs to be replaced.


Its say no signal

Keisha Robertson - Reply

As with the lady above mine also just says "no signal"

Roger West - Reply

Mines do to what do I do

angelmay1185 -

Mine, too. Just stays dark. Can't reset from either killing power to the box or using remote.

Edward Baisden - Reply

Try disconnecting the power from the FireTV receiver, wait about five seconds or so, then plug it back in. The receiver should reboot and you should get your home screen on your TV. Now, if your remote refuses to work (pressing buttons does nothing), try this: make sure your remote is in line-of-sight to the receiver, open the remote's battery compartment, remove the batteries and put them back in. Now the receiver should detect the remote and the remote should start working.

Frank W - Reply

I dropped my firestick & now it won't turn on. The only thing that comes on when I plug it in is the blue power light

It will not remotely work & I have to unplug it in order for the blue light to turn off. It will not turn on at all....any suggestions?

sandra collins -

that does work thank you

douglas evans -

Just got it from a friend and cant get on anything cant do factory reset about the only thing i can get on is settings

April Roth - Reply

what do you do if you for get your pin number to get back in

Michael - Reply

Purchased 2 fire sticks and my remote quit working so my son paired his remote to my fire stick and it worked so, we knew it was the remote and you have to use it for settings the app won't work. After about 2 weeks later my son's remote now doesn't work for his fire stick. They both have Alexa on them and from other's feedback they are having the same problem. I am thinking about replacing ours with the remote that doesn't have Alexa, they seem to have less problems.

Jean Barber - Reply

No Netflix, Error message says Sorry we could not reach the Netflix service. Please try to restart the Netflix application (-111).

mom99mud - Reply

Go to settings>applications>installed applications > Netflix and clear data. You will be up and running after signing in again

Woody -

The white indicator light won't turn on, and this didn't help. Suspect that it has something to do with the fact that it was shipped in an envelope instead of a box.

Eli Yelmann - Reply

Roku works fine in other rooms, this K fire doesn't work and has really spend the last few days becoming inoperative. Could it be that this 'fire' unit is what it appears ... a cheap piece of junk that no one really needs? JWE

James W Edwards - Reply

I left my Amazon Firestick USB charger plugged into an electrical outlet when a lightning storm came through last week shutting power off/on at least 6 times during the night. Can it be reprogrammed?

Charles - Reply

Changed the battery on my firestick no pic was coming out now there is no kodi just shows amazon

genmoreno7 - Reply

Mines not coming on

lula reid - Reply

My tv says format not supported

Heidi Jenkins - Reply

My fire tv is disconnected from internet but I cannot reconnect it through the app because the app cannot find it because it's not connected to the internet. I do not have the original remote

Tandy Peterson - Reply

Mine just did this ahhh! Did you get yours fixed?

Jate Lacombe -

My TV keep buffering is it buffing buffering buffering

jeanette mclaughlin - Reply

Im so disappointed that my firestick is not working i look fowarded too using this whn im off but nothing tried everything nothing work i want buy another one or continue to tell my family and friends 2 get one

Robin Harris - Reply

My control isnt working. It isnt clicking. It wont let me get into my account

Jacqueen Clement - Reply

Fire stick will turn on and be responsive for 10 seconds then lock me out and will not respond. My remote won't work and the remote app on my phone won't work

Ryan - Reply

My tv has no signal and the HDMI says no device found. I tried all steps , batteries, press the play and up button , unpublished from power and tv nothing works .

Ltanya Byrd - Reply

My area had a power outage and when restored my fire tv box will not work at all. What can I do?

Fashiongurl - Reply

It's on main screen but remote won't do anything it wasn't damaged it was sitting there and threw half a movie it froze and went to home screen and now remote will not work

Luke Bowen - Reply

Try to do a Hard Reset of the remote by pressing the Menu button+the Left directional key+the Return at the same time for 10 seconds. Wait for the remote to be reset it, remove the batteries and plug it back in. Wait the logo to come on, press the home button for 10 seconds and that will pair the remote again. If that doesn’t work, get the remote replaced.

Alematsae -

I have WiFi connection that is good but I can't watch anything. I get a no connection message or a channel simply won't load. Tried unplugging the firestick both from the HDMI port and the outlet. Nothing is working.

Darla - Reply

Hi, my Firestick 2 remote control is not working. It worked fine but now does not work at all. Aside from the fact that it no longer works at all as a remote, should I be concerned the the light does not come on or blink at all?

I have put in new batteries however the red indicator light does not blink when pressing any of the buttons. I have tried pressing the home button for 10 seconds as well as pressing the select and play buttons for 10 seconds but no light works. Is there a fix for this or is my remote dead?

Kevin Brown - Reply

I turned on my fire tv and it says “Home is Currently Unavailable”. I unplugged and plugged in my router, refreshed my router, and unplugged my fire tv and nothing worked. What do i do?

John Henson - Reply

My firestick keeps making me sign back into my internet and won’t go to the home screen. Help!!

Ellen Lewis - Reply

My amazon fire tv has a white light slowly blinking on and off. My tv says no signal. I’ve unplugged amazon fire tv, I’ve changed hdmi ports, nothing is working. I’ve changed the batteries in my remote. My amazon fire tv app won’t even recognize a device. Can’t reboot and nothing is working. Now what?

Kristin Skelly - Reply

Same here… unplugged power, new HDMI, new remote batteries. Amazon says it is in setup mode. bummer….

Geoff -

Same for me too!

Mark Balke -

Mine is doing the same thing! What can we do? I'm going to see if I can return it :(

Lelli -

Is there any way to fix it?

Lelli -

Had the same issue, resolved after restarting my entire entertainment system.

-Turned off TV

-Turned off sound\central AV receiver

-Disconnected Amazon fire from electricity

Once all was off, plugged amazon fire power back first, then TV then Receiver.

I think there was an issue of recognition between AV receiver and the fire. Not sure. Hope this helps.

Elad Tibi -

Just tried to set up my fire tv for the first time. No light is showing on anything. I’ve changed the batteries in the remote, I’ve taken them out and put them back in. I’ve unplugged the fire stick from the tv and replugged. I’ve unplugged from the power source, waited 10 seconds and replugged, unplugged and replugged into another outlet. Nothing I’ve done has worked. On my phone the fire stick shows as a wifi choice, but requires a password that I have no idea what it is. Nothing has shown up on my TV since I plugged it in. There appears to be a place for a light on the remote, but it doesn’t light up. Can you help or do I need to return it?

Memory Reed - Reply

“Searching for remote……..” loops continuously. In several different languages. Unplugged several times to reset. Installed new batteries. Installed Amazon TV app on phones but my Fire TV Stick doesn't appear on the list.

Matt - Reply

Why do I have to in-plug and plug back in to get fire stick to work? The other 3 I have I don’t have to do it with. Is there a way to fix this?

Krygs_1@yahoo,.comk Kryger - Reply

I have to unplug and replug my firestick each time I use it in my badroom. The other 3 work fine. Is there a way to fix this?

Krygs_1@yahoo,.comk Kryger - Reply

It keeps buffering then play five minutes then. Goes to no internet connection but when checking I am connected to internet everything is plugged What is the problem

bonnie turner - Reply

Why can’t I get on fire stick without getting the no connection, no internet, try again later, do this do that signals. I am connected to internet I get ALL of the 3 confirmation green checks this is very annoying


bonnie turner - Reply

Keeps going to optimizing system storage and applications and then doesn't bring up home screen

Shauna Mullins - Reply

Hi, its nearly christmas and i’m trying to get the fire stick to come on, i’ve but in the HDMI port on my tv, but yet the tv says NO SIGNAL. I’ve been trying to fix this for nearly 4 hours now and nothing is working. I don’t know what else to do about this.

stephanie nkem-ajoku - Reply

My brand new Element 50 inch tv w/Amazon Fire TV built-in is having remote issues that I can’t seem to find anywhere online. The Power button and the Netflix, Amazon, and Amazon Music buttons all work, but the D-Pad and surrounding buttons are all dead (including the big select button). Tried replacing the batteries. Didn’t see any corrosion. Had the TV for literally six days. Anyone have any ideas?

Stephen Shumaker - Reply

Got a 50-inch Element Fire TV Edition for Christmas, and my remote control just crapped out on me in a weird way. The Power button, Netflix, Amazon Prime, and Amazon Music buttons all work, but all the buttons surrounding the D-Pad and the D-Pad are nonfunctional. Set it up on Saturday, no problems. Not sure what to do, since holding the Select button is not working. Tried replacing the batteries, and same result. No weirdness inside on the connections, no spring malfunctions. Any ideas?

Stephen Shumaker - Reply

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