Is my wife being ripped off by repair shop?
Hi guys. I'm looking for some advice. A couple of months ago my wife's phone screen went dark. Still usable, but everything was darker. I imagine this is what happens when you have a backlight problem, but not an expert.
Then last week the screen went off altogether and it appeared the phone wouldn't turn on. However I could connect it to my Mac and get the option enabled up in iTunes to back up the device. I couldn't actually back it up though, as there is a passcode on the phone and iTunes won't back up a device until you enter it. Without the screen I couldn't do this.
The phone also kept vibrating/beeping every few seconds. I read that this can signify an issue with the battery connection.
So my wife took it to our local independent repair shop to get it looked at. Several days later, they've said there's an issue with the screen which they'll replace, and they're taking the data off for her, which they're currently 20% through, and it will take several days for it to complete. They want about £140 GBP for the full service, of which about half is the data recovery part. The rest is the screen and diagnosis.
To my mind this doesn't stack up.... if the problem is screen or battery, why do they need to run a long data recovery process? Wouldn't the data stay intact if they repaired those issues? Secondly, can any data recovery with an 8gb phone really take days to perform, or are they just trying to make it sound like a bigger job than it really is?
If anyone with more knowledge of this than me could advise I'd appreciate your insight!
Thank you for your help
Is this a good question?