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The Xbox 7MN-0001 Wireless Controller, was manufactured by Microsoft Corporation. It is the first generation Xbox One controller released, but has since been discontinued. This controller has since been superseded by Models 1697/1698 and Model 1708. While this controller is commonly used with the Xbox One, it can also be used for PC gaming.

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Why can't my controller detect headset

Just recently my xbox one controller won't detect my xbox one official headset. I tried using other alternative like plugging the xbox one official headset adapter but the controller still can't detect the headset. The light on the mute button won't light up when I pressed it

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I have the same problem... my headset use to work now it won’t even detect any headset.

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This has just started happening to our console aswell only had it since Christmas!! Can't solve this problem , does anyone no how to ?

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Hi I’m having the same problem. My turtle beach headset used to work perfectly in my new controller but not it dosent even read that I have a headset in? When I make a party it says “cannot recoignize Mic for this person, I’ve updated my controller & that still didn’t help. I’ve even tried a different controller & it still won’t work... & the headset works perfectly in other controllers, someone please help!!!

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I’m having this problem also, headset did the same thing on my back up controller for about 5 seconds then detected. Only thing I can think is the port must be loose in some way.

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I was just playing and using the headset perfectly fine then it randomly comes up with that message and the mute light won't go off and it didn't work when I tried a different controller. I haven't had Xbox live in a long time and finally got it today and told a friend I'd talk and play and unless I can fix this I can't.

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26 Answers

Most Helpful Answer

I had the same issue, I updated the firmware on the controller and then restart everything, this fixed the problem. The problem seems to be known to Microsoft as it's on the front page of their controller support area: https://support.xbox.com/en-GB/xbox-one/...

Instructions from site:

1 Sign in to Xbox Live on your Xbox One console and install the latest system update if prompted to do so.

2 If you have a stereo headset adapter, plug it into the bottom of your controller so it can also get updates.

3 If you're using a stereo headset adapter, plug in a headset (a headset must be plugged in so the adapter will turn on).

4 Press the Xbox button to open the guide.

5 Select System > Kinect & devices > Devices & accessories, and then select the controller you want to update.

6 Select Device info, select the Firmware version box, and then select Continue.

7 When the update is complete, you can update additional controllers.

They provide instructions on how to update via USB and PC if this doesn't work.

Hope this solves your issue!

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Great advice! you just saved my son from having a meltdown, fixed his audio problem, thought I was going to have to buy another controller! Many thanks!

by

It's not the firmware or software, its the controller. I did all of this and it still won't read my new turtle beach headset. It's the little metal square inside that came loose. Now I have to buy my 27th controller. Can't Microsoft ever make something that actually works. I dropped this one once, and now it won't read the headset.

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I'm having the same problem with a turtle beach headset

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I'm also having this problem with the turtle beach headset

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Same problem with the Turtle Beach Headset

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i have a brand new controller straight out of the box….tried the update nothing….tried re-syncing nothing…..tried blowing it out nothing……. nothing sounds loose and the headset works perfectly fine with my worn out controller

does not make any sense………..

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Same issue since last night. Same controller and headset work on other 2 consoles in house. Has to be something with Xbox

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You must make sure that the headset is plugged into the controller before you turn the Xbox console on with the controller.

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Having same problem the controller is only 5 days old head phones worked fine then switched on and wouldn’t work Microsoft blamed headset brought another one and it didn’t now they blaming controller and want me to send it back with a 28 day turn around

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I figured it out! Wasn’t hard to fix and it has worked on two controllers from two different people.

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What did you do?

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what did you do?

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Soooooo what did you do?

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Easy way is to replace headset jack in controller. I did it yesterday took 10 mins. Look on YouTube.. you can get a replacement jack looking on google.

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I had the same problem... It has something to do with the multi-use port being broken... Has it always been that way or did it just start doing it? If it has always done that you have a faulty controller and if it's new you should be able to get a replacement from Xbox support.

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Is this also true for the 3.5mm port. My sons just stopped detecting the mic

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Like on the newer controllers?

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P.S. Make sure the mic is on in the guide (double tap home and at the bottom there should be a settings area)

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We have the Xbox One, and my son just recently started using the headset..he would get the cannot detect mic message on and off, and now it just says every time he tries to use a headset. We have tried going through the settings, tried multiple headsets, etc. I bought this bundle in either June/July, and it came with 2 controllers. Both controllers have this issue, so I am curious to know whether this is a common issue for this console. Very frustrating!!

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Are you useing the 3.5mm headphone jack or the proprietary puck?

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Im getting this alot too, ive heard its something to do with a little metal sqaure thingy in the port, it comes loose and stops the mics from being detected. Dont bother getting new mics over and over again, thats what i did, just get a new controller :)

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can i fix the controller?

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Omg thank u I was about to buy another headset for 70 dollars u saved me that because I hade a extra controller laying around the house

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With all of us having this issue I am questioning why there isn’t a recall as the manufacturer clearly created a product that isn’t functioning properly.

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We had this same issue!! Yes, the controllers are faulty. when I rang Xbox support to ask why the headset wasn't working, I was told that yes the controllers are faulty. So I don't know why Microsoft haven't recalled them (They are probably hoping that everyone goes lout and spends money on buying new controllers and headsets to fix the problem!!!!) We had to send ours back to microsoft and we are now awaiting our replacement. (Its been over a month now though... Grrrrr!!)

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Holly cow I have about 8 controller since I have 3 Xbox ones and one of those is the X and other is the S and since the X just came out I couldn’t even make the headset to work coming out of the box .. so it ain’t the controller it has to be a software issue .... now just today 2-6-2018 I plugged in the headset again to one of the controllers that it was working and guess what it didn’t work .... 2-8 controllers can only make the headset work the rest are done but I said let me update this controllers for the 100th time with the headset plugged in just one more time.....and guess what “......it updated and now I have 4-8 controllers that can use the headset... now I haven’t updated the rest because I want to play NBA 2K but I will update on the other controllers if I ever find this thread again in my lifetime

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You must make sure that the headset is plugged into the controller BEFORE you turn the Xbox console on with the controller.

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I found it was the port where the headset goes where my son kept plugging the headset in and pulling it out. We had the same issue on 2 controller one was only 2 weeks old . I now make him leave the headset plugged in .

I recently read that the jack port only rests on the motherboard so it's loosing connection .

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Ive made my son keep the head phones plugged in at all times. We don't use the rechargeable battery pack just normal batteries then there's no need to keep taking the jack in and out and so far we haven't had a problem . Julie bucknell

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Yes because;

You must make sure that the headset is plugged into the controller BEFORE you turn the Xbox console on with the controller.

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I was having the same issue. I solved by re syncing my controller to the xbox. I thought something goofy was happening when my xbox wouldn't turn on half the time by turning on the controller. Hope this

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Guys to fix go to any store and buy a can of compressed air. Then stick the end of it and blast it in the headphone hole. It should fix

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Still having this issue multiple controllers and I've updated everything. Dont know why it's being like this

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I found that this happens only when using the controller that came with the Xbox. I would recommend getting a new controller and if it still doesn’t work get a new mic. This happened to me and two of my friends.

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Nooooo!! don't go and buy a new controller at your own expense!!!! The wireless controllers that come with the Xbox one s are faulty. we had the same problem and when I contacted Xbox they told me that alot of the controllers are faulty and don't work properly. We had to send ours back to Xbox and are awaiting our replacement.

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reset you xbox and then it will work.

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That’s not correct. It’s the controller man. I’ve tried everything.

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The Xbox one s controllers that come with the console are faulty. Bloody Microsoft should've done a recall.

We had to send ours back to microsoft and we are now waiting on our replacement. (Which is taking forever!!)

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We had this exact same issue. When I contacted Xbox support, they told me that many of the Xbox One wireless controllers are infact faulty. We have had to send ours back to Microsoft and WE ARE STILL WAITING for our replacement to be sent, this has been over a month now that we have been waiting!! very frustrating!!

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None of these solutions work at all. We need one legit answer. Someone has got to be smart enough to figure this out, there our millions of us gamers suffering so please, as a fellow gamer, help up……….

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How many of you play while the controller is plugged in cause fresh batteries seem to do the trick

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Its an ISP problem, they need to open ports, nat type must be open, and not limited, gotta call your ISP and open these ports

ports

88 (udp)

3074(udp & tcp)

53(udp & Tcp)

80 (tcp)

500(udp)

3544(udp)

4500(udp)

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how is it an ISP issue?

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Because Xbox 1x is an expensive piece of sh… I spent 2 hours trying to get the phone computer to give me a live person and hear that it is a very common problem with the controller. The solution they gave me….Was to buy a new controller. Seriously pathetic Microsoft!

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After trying everything and reading everything I have concluded it is the controller mic input that is faulty on standard issue x 1 s controllers. I pushed down on it and ducked taped it, working now.

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Well I will see for how long it will last.

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UPDATE THE FIRMWARE ON YOUR CONTROLLER!!

Hello all!! I was recently having this issue, then I started doing simple things like checking my controller status…and low and behold my controller had a firmware update. Updated the firmware amd problem solved!!

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Glad that worked for you, but not me and apparently many more people. Apple sort of admits that. It is a problem with all controllers and their only recommendation was to swap it out at game stop (for more money of course). They had no valid fix for the problem, just tough luck.

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I would guess it was something intentional by Microsoft. Around the same time this trend hit, they stopped selling adapters, trying to get you to buy the wireless headsets. I got an adapter and it has worked fine. The only answer i have for this retarded-ass “marketing strategy”

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I had that issue too, it's an extremely common fault in the controller, we have had 2 replaced (warranty!) In 12 months!! Its super frustrating!!

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I'm not sure if this will work for everyone. But, I went to Xbox home>multiplayer>start a party. Once that’s active, start your game and switch to party chat on the game if applicable. That's what worked for me!

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If anyone sees this try updating you’re controller if you can it just saved me.

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Same problem, headset works sometimes other times it doesn't. The problem seems to be with Microsoft's software and how it detects the headset when plugged in.

Update (07/24/2020)

You must make sure that the headset is plugged into the controller before you turn the Xbox One console on with the controller.

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Have you tried performing a firmware update on the controller I have the same issue did that and it resolved my issue pretty quick all you got to do is go to settings,device streaming,accessories and go to the three dots and if an update is available hit update.

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Adriel will be eternally grateful.
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