The Samsung Galaxy Note II is a smartphone noted for its combination of a large display and software optimized for an integral self-storing stylus.

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My phone works but my screen is blank

My phone works, but my screen won't show anything. It is blank or black. What can I do to fix it?

Answered! View the answer I have this problem too

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same for my newly purchased "gently used" Note 2. I was working fine for two weeks and has definitely not been dropped or otherwise physically damaged while in my ownership.

Other things I thought might be the cause Battery? (so installed new genuine samsung battery - not the solution

Downloaded apps shortly before it started.

Using a magnetic cover

Self adjusted S pen sensitivity per youtube video

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my phone works but it wont show anything in the light but it will show in the dark...do you think you could help me. if you can email me at ashleysmart373@gmail.com. please i hope you can help me

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Same happened to me.

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My screen is black! I just can see anything. How can I fix this problem? Please help

I can still answer it with a headset, the lights still work at the bottom, I can hear & feel it as it vibrates, and the ringer works.

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Why did the screen go black wa it dropped? Bit more info please

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Hello,

Recently I had a same problem.

My phone (Samsung Galaxy E5) screen goes blank/black but the buttons (power, home) and bottom lights are still working.

Strangely, the phone works just like usual. It still can receive calls, messages, chats or any notifications, but the screen is black/blank maybe that's caused by some system problems/errors that affect the screen.

My phone (Samsung Galaxy E5) is not using extension batteries, so I can't remove them because the batteries are sticks into the phone (like Apple iPhone batteries). I tried to restart the phone by holding the power button for a minute, but that doesn't work.

If you had a same problem and same phone type as me, here are some solutions that might help based on my experiences:

  1. You can wait until your phone batteries are dead, then recharge and restart the phone.
  2. You can restart your phone by holding the home, power, and volume down buttons together. (If volume down doesn't work, try volume up.)
  3. If solutions 1 and 2 don't work, please go to your phone services center.

Hope that helps.

Have a nice day.

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It works for my galaxy A3

Thank you

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thank u ,,it works for my A5

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my samsung e5 was drowned in the water and now the screen goes black, its the same with your phone the power and home are still woking. can this solutions help me to repair my phone?

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None of the above works with my one-day old Galaxy Note 5. I didn't drop it or anything except trying to pair with Bluetooth. Suddenly the screen went dark. I can barely see some icons but not enough to do anything with them. Help!

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Thanks man! It worked with my Sony!

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hello, try thease option and see if this works

remove the cover unplug the battery and wait for like 1 min and now plug everything as it was press the power key for 10 sec and now when it gets turn on plug the charger for 10 min and see if you get any changes for any other steps please visit Quick fix – phone is working but screen is black and tell me more if you get any other issue . thanks

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you are great ..it worked .

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Hey my screen was jumping and turning all different colors including black.. I just went to bed last night and rest it down this morning I got up its perfect

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Black screen is a sign of LCD damage.

Galaxy Note II LCD Screen and Digitizer (Sprint/Verizon) Image

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Same situation for me. On evening the phone was working fine. Woke up the next day to look at my phone and the screen was black. Phone works fine but can use it as I'm unable to unlock the screen because it's black. I went to the retail carrier and they didn't know how to fix it. My phone was only 3 months old so the manufacture sent me a new phone.

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How did you get them to do that? My phone was bought brand new I used it 2 weeks and the went black and Samsung said I have to contact the Taiwan office that is apparently where my phone was from ... makes no sence to me.

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That's lame I just received a replacement for a 6 month old phone that was having issues. When you buy a brand new phone make sure you do it in carrier authorized retailer. All new phone have 1 year manufacturer warranty and you contact your carrier (Verizon,At&t, Tmobile,sprint, etc) not the person that sold the phone to you.

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Just press "power button" and "home key" together for 10 sec... it'll be normal again. It works with my Note3. Good Luck guys!!!

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This worked with Asus phone as well !! Thank you so much !!!

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I have a note 2. I Dropped it picked it up screen was black, Everything else seems ok, Ive tried everything, Ive had it completely apart checked everything, Put back together turned it on played its little tune everything seems normal with sound just black screen, Plus lights at bottom not working. Help please.

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really nice answer!!! I got it ! Thanks phyu!

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It didn't work for my note 3

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What is the home key please?

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It is most likely that the LCD screen has been broken. But you should check the LCD flex connectors if got loosen, as well see the pins if broken. And if can, try your LCD screen on another good motherboard to see if it still can work. When get the results can know the way to fix.

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my phone works but it wont show anything in the light but it will show in the dark...do you think you could help me. if you can email me at ashleysmart373@gmail.com. please i hope you can help me...but my friend gave it to me and it has been cracked. ashleysmart373@gmail.com email me if you think you think you can help me please

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My note 2 work but Igot a black screen

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I dropped mine too, the screen did not break but I can see a few cracks under the glass. The phone is functional but the screen is completely black is it LCD. It costs a lot to have it repaired!

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I can help i fix phones for a some what low price if u like u can call or text me to 19567977184

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Hey Eric my S3i535 is a brand new phone ! Everything works but the screen. I've tried every button on trick I've learned from YouTube and ifixit app with no change! Would you mind contacting me when u have the time maybe u can help me . U would greatly appreciate it! 607-968-9784 Scott

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Use MHL to HDMI adapter to check if your phone works it will allow you to access your stuff then back up BEFORE sending out for repair.

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You are the best. I followed your advise and I was able to access all my stuff, backed everything up and did a master reset before sending the phone out for repair.... I didn't loose any of my stuff. THANKS!!!!!!!!!!!!!!!

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I dropped my Note 4. Now screen is blank and doesn't respond to touches. I have display on HDMI. But because it is locked, I cannot enter any PIN. If I remove the SIM card, then McAfee security locks the phone and waits for an other PIN. If I connect to the PC and run Smart Switch, it says the connection mode should be MTP. I thought using a mouse, but I haven't bought a Bluetooth mouse yet and I cannot enter a PIN on HDMI to turn on the Bluetooth. Also I have Mobizen app but it says I have to update it on the phone. I want to try soft reset, but I don't want to loose my stuff. Does soft reset is a factory reset? I looked at the questions and comments on this page and saw two ways to reset: remove battery, wait 1 min pressing power button; and pressing home and power button 10 sec together. Which one is true? I started a new question for this comment: Unresponsive to touches and blank screen after dropped

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Michal Baginski, did the MHL to HDMI you used work for a Samsung NOTE 5? I am being told it does not work with the NOTE 5. I will buy one today if that does work!

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I need to know this as well! Did you get any answers? My note 5 screen is cracked terribly and I need a way to save my infants first Xmas pics!

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http://www.samsung.com/ca/support/skp/fa...

this makes it seem like it does, im trying to just mirror so i can back up everything thru the phone. Since its just the screen that doesnt work. im about to order it on amazon so imma hope. seems like the issue of not working for note 5's involves streaming programs but it still allows mirroring.(hopefully)

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press both the home and power buttons for up to 10 seconds until the logo appears. You will not lose anything.http://www.king-ju.com/

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With the battery removd press and hold the power button for exactly 1 minute. With the battery still removed put it down and just leave it alone for 5 to 10 minutes. After 5 or 10 replace the battery then power up the device and you should be good to go

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didnt work !

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Can't remove the battery, it has a sealed back

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tried this, now when i turn on i get welcome screen then goes out....back to black. any other ideas?

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Didn't work 4 me either

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Wait til the battery go dead then recharge,that goes for all phones

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Check out for your LCD maybe it was damaged i had the same problem too on my Sony Xperia J and we found that the LCD was damaged

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I hv the same problem too ...i just format my phone and wipe cache

and it's work like usual...if its still the same...send ur phone to shop maybe the lcd hv problem ...

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Hey John,

Wait until the battery is dead and than recharge or you have to replace the battery.

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If you are knowledgeable in trouble shooting, first: check your back-light, if it is okay on test battery. Suspect a LCD has the problem, swapping method is the easiest technique, replace your LCD.

If you are not knowledgeable in trouble-shooting you better leave the job for expert and watch on it for further learning.

Hope, this help you and answer your question.

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i have the note 4 and i always go to the gym with it. i got in the sauna for 10 minutes like i always do but this time the screen got completely black after that. I guess it was overheading or i got some water inside for the humidity. It did nor work for 1 day but somehow it began to work normally next day.. I guess it was a problem because the humidity and as soon as it got dry inside that fix the problem. Hope this answer solves some of your problem. Sorry for my writting.

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Same thing for me on my GT-N7100

After drop on the ground and with a new screen at the beginning i have sound right and left lights on low side.

After search on the ned and reading the service manual i found shortcut on capacitors.

I replace the two capacitors and now work perfect.

I think that can work even for s3.

See my photo with red circle on capacitors.

Bye.

Doriano.

Block Image

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Who is your mobile service provider? I have Sprint and set up a repair service appointment. I have no insurance and the phone is out of warranty. When I took the Note 3 in for service, they said it would be a flat repair fee of $75. Turns out the LCD screen assembly needed replaced and they only charged me $75 to complete the repair, parts and labor included and the new screen appears to be the same quality or better.

I'm not sure if this answer helps but maybe check with your mobile service provider. Otherwise there are repair services that charge about $250 or order a replacement screen assembly on Amazon for about $165 and DIY.

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I had the same issue with my Note 3. My phone is always in the waterproof case and never drop bad, but one day, the screen went black. I tried to do everything like removed battery, hold the power button for a minute for so many time, but nothing work. I could just only see the green light when I started the phone, the home and the back button when I pressed the home button. I thought my phone LCD went bad, it would be costly to replace. The next day, I just disassembly my phone (https://www.youtube.com/watch?v=XJlsLUNs...) then put it back together. After finished, I tried to turn on again for couple time, and the LCD working again. I just went back and reset my phone and it's still working ok now.

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Be sure your touch panel is working.

call your phone, answer call with sliding mode or press answer call (should be at the middle of the bottom).

if its working, replace your lcd but if doesn't replace lcd, digitizer and touchpanel.

specialist can do it in 20-30mnts depend on difficulties.

I recommended you try 1 by 1 method to replacing your lcd to digitizer and touch panel to skipping your cost. have a good day. ;)

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You need to replace the LCD!

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Not the LCD! I had the same problem before and i am having it again. The last time I had to wait for a couple of days for it to be back to its normal state.

A5

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Chances are, you have a bad LCD and/or digitizer. There is a slight possibility that the connection at the display port is bad on the motherboard. In the first scenario you will need to buy a "kit" which has the new LCD and Digitizer along with replacement glass - this is about $100 on ebay. You can go to youtube and check out the videos on how to replace it - not too terribly complex. In the second scenario - same deal but just buy a new motherboard. One thing to look out for is, peope bust their screens on these crap phones all the time only to discover that to replace them is a DIY hassle and $100 or $150 at a shop OR they can buy a used phone for $200...so they just get a replacement phone and put theirs up on ebay with a busted screen which will go for a song, you buy it cheap and swap out the motherboard and Bob is your uncle.

Good luck either way!

Andrew Hamilton

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The imiger on your phone may be broken just take it to the shop you bought it at and ask for a replacement

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personally for my phone the app or program that runs the screen display and shows the stuff said "unfortunately blah blah blah has stopped" and then it just all went black like sometimes the theme showed up or other times its black. I took out the SD card and backed it up and I'm going to resest my phone and see what happens :/

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I restarted after removing the sd card and it worked!!

I think for my case it was the game that I downloaded yesterday which was in the sd card so Idk if this would apply to anyone else

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If this cant work u have to remove back cover , remove battery, then u have to remove 8 screws and remove the cover u will see a rectangle chip of LCD it didnt touch with proper u should press that chip then bingOO.

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Yes...the problem is, how do you turn it off in order to re set it when the screen is black? So, you either let it power off by waiting until the battery is drained, or you remove the battery, and then put it back in . Both methods will turn the phone off, and allow it to re set without losing your settings.

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In some cases it might be the current used to charge the phone was under the required current supposed to be used ,so i will advise three thigs to do :

1. soft boot the device , by holding power+vol up+home for 10seconds ,

having done this the phone will reboot to normal,

2. Hardware fix: you open the back cover and reinsert the battery [inbuilt] , if you cant do it please give a tech person to ,

3.you reinsert the screen from device board panel.

after doing this reboot and enjoy!

thanks.

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try removing the battery for at least 20 seconds, then replace it.

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mine was doing that and I downloaded smart switch on my pc and updated my phone through the pc. since then the problem has resolved it's self. hope that helps.. I think u have to have a Samsung to us that program though. good luck

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From my experience it is often moisture that causes these types of problems...

After my girlfriend had this problem with her Note 4 this afternoon, I did some googling and ended up here.

My fix was to turn the oven on...

Getting the temp to about 60 degrees Celsius...

Take the back off the Note 4 and battery out

Remove the sim and external SD card

Place the phone in the oven for 30mins

After 30 mins remove and allow to cool

Put it all back together and presto

Working fine now!!!!!

The Girlfriend is HAPPY!!! :)

Regards,

The Boyfriend.

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Idea not from me:

Your phone may be sensitive to cold, so just let it heat up. DO NOT PUT IN IN AN OVEN OR SOMETHING. Simply cover your phone with a blanket.

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John will be eternally grateful.
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