Android-based media tablet by Amazon with 7" multi-touch color display. Repair requires only screwdrivers and prying tools.

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Screen shows only "Kindle Fire"

I cannot get my Kindle Fire to boot. When it is powered on, the screen shows the Kindle Fire logo, and that is it. I noticed that someone else had the same question, but the only answers were for a hard reset. I have tried that numerous times. I've also tried charging it fully and letting it discharge completely before recharging again, all with the same result. I called Amazon and they said, "Sorry, out of warranty, we can give you a discount on a new one." Is this fixable?

Answered! View the answer I have this problem too

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Thank you so much Rodney for this option. I don't have time to try this tonight but I am excited that maybe this will finally be the answer. I'll report back with my results.

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I know its been almost a year but it may help someone else with the same problem. I have a KFHD. I charged it with a wall charger for 30 min. No luck. I tried holding the power button for 30 sec (tried this 4x), then 60 sec (4x) as this site stated. Still, only the Kindle Fire screen. I forgot which site, stated to charge it through ur desktop. I did it thru my laptop and it powered on instantly. Thanx for all the tips

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Thanks going to try it later charge it up by a lap top

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I tried it and it still wont come on

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I Know What The Problem Is Its The Boot File Goldfish.rc Let It Sit Overnight Plugged Up And See If This Helps!

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Black Friday
Broken doesn't stand a chance.

19 Answers

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Plug the Kindle into the charger for 10-15 min. Then, while it's still connected to the charger, press and hold the on switch for 60 seconds. (Time it.) Then release the button and wait 3 minutes for the Kindle to reboot.

It that does not help, try disconnecting the battery and hold down the power switch for 60 seconds. Then reinstall the battery and repeat the procedure above.

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Thank you for your help. I followed your instructions to the letter twice but still no success. Any other suggestions or should I just try to get whatever I can for this from ebay? I hate to give up on this because it really did not have heavy use at all and is in good shape other than the fact it won't work!

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Dont give up just yet. There are lots of folks here that may have ideas. Do you have a multi meter? are you willing to open up again and test the Kindle and test the battery voltage?

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I do have a multimeter that I bought when trying to fix my dryer. Not totally sure how it works but I am definitely willing to try anything, especially if it doesn't cost anything. I'm kind of obsessed with this problem.

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Obsessed. I like the sound of that determination! Ok. You want to measure the voltage across the battery. Is it similar to the stated voltage on the battery? This may help

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I think it's a 3.7 volt battery.

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I just called Amazon and because my Kindle Fire which I paid $200 for a little over a year ago is not under warranty any more, they will not replace it. I am downgrading to a black and white read only Kindle and that will cost me $69. And the problem is that the connection on the Kindle is loose or doesn't connect correctly to the charger. Right now I'm trying to charge it with a magazine under the charger holding it in the "correct" position so it will stay in the charging mode (light orange). What a crock. I am not a happy customer....

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When this happened all I did was buy a new cord and it worked perfectaly.

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um IM IN 2015 SO UM YEAH

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Same problem with three different Kindle Fire HDs. Now that I've hit the end of the warranty they won't replace it any longer even though this is a known issue. I think they're getting away with murder. It's a known issue and they owe their customers worikng units.

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I replace the charging ports on these for $60 if anyone is interested. No fix = no fee... https://www.ifixit.com/Team/1747/Mr.+Gee...

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I found a repair service on ebay that charges $20.00 to fix the charging port. Happy with results

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We repair these A LOT! The jack is unbalanced on the Main Board and is easily detached by normal wear and tear. Soldering the jack back on to the board is a little tricky but the real repair is getting the port sturdy to prevent the issue from re-occurring.

We do a full repair by removing the old solder on the board and the jack then reattach using flux and fresh solder. We also stabilize the port so it doesn't happen again.

You can send it from anywhere in the US and we'll repair it for $39.95 which includes return shipping.

www.rockhoptec.com

please call or email with any questions!

(585) 487-8220

alex@rockhoptec.com

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"The jack is unbalanced on the Main Board and is easily detached by normal wear and tear." do you have any pictures of the port or the process?

tnx

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Hey Guys here is a soultion to your problem if none of these work! My new friends at

SRR Manufacturing Services helped me fix my Kindle! I had the same problem but I went to their site at " http://srrmfg.com/about_us " and I went down to the Kindle USB port repair (thats what i thout was broken at the time but it wasent that) I saw that its a $30 fix so I said its been broken long enough so I went to contact us and then they emailed me. Here is what the said

"Hello,

Thank you for inquiring about our Kindle Fire USB Charge Port Repair Service. We charge a flat rate of $30.00 per Kindle. The flat rate includes parts, free return shipping, labor, testing of the repaired Kindle and a one year Warranty.

You don't have to pay for the service up front if you chose to pay by PayPal or Credit Card. We will send you the invoice via PayPal once the repair has been completed. We can also send you a PayPal invoice now if you prefer. We can only accept credit card payments through PayPal at this time. A credit card can be used to pay a PayPal invoice even if you don’t have a PayPal account. We also accept Checks and Money orders. The Check or money order must be sent with the Kindle to speed up the repair process. The check must clear before we can ship the Kindle back to you. We are a no fix = No pay facility. There is no charge for the repair attempt if we can’t fix your Kindle. Although it is very rare that we wouldn’t be able to fix a Kindle. We also do not charge any hidden diagnostic fees like our competitors do.

You must box up the Kindle and pay for the shipping to us. The post office has a small flat rate box for about $5.80 that works great. Just make sure to bubble wrap the kindle. We pay for return shipping. Next day return shipping is available for $20

I have attached a contact and return shipping form to this email. Please fill out the form and send it with the Kindle. That way we can contact you when we receive the Kindle. I will contact you when we receive your Kindle. I will also contact you again when the repair has been completed."

So I shipped my Kindle and they emailed me when they got it then they email me when it was complete. They said that your charging port was NOT broken but they got it fixed for the same price so they shipped it back and my friend is playing on it right now! If you need more info go to there site and contact them! Thats how i got my Kindle fixed!

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I sent them my Kindle 2 months ago and am still trying to get it back. Was your experience different. Seems like a scam to me.

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Thanks for telling me because I was about to send mine in!!!

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No, not a scam. It really worked for me

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I see were your coming from, I read it again and it TOTALY sounds like a scam.

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Do NOT send your Kindle off to be repaired to anyone on here saying they can fix it. ! They will keep your kindle and take your money as well. Take it some where local where you live and have it repaired.

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Hi Nancy,

Were you able to replace the battery? If yes then did your device function properly after the battery replacement?

Thanks,

Shubhangi

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I replaced the battery and it didn't make a difference. My Kindle is still a brick and I've pretty much given up on it.

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Same here. I replaced the battery myself and the Kindle Fire logo came on for a while and then turned off and never came back on. This is a software issue, Amazon's development department, and I am seriously contemplating action and it would easily be class action, too. I do have one idea left and that is to plug it into a desktop with adb and then try to start it. I don't have anyway to enable adb, so it is a best guess. If I can get it to read the Kindle drive, then I can look and see what the files setup is and try to replicate it. I am at seguinvegan@ yahoo.com if anyone wants to trade notes.

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#CharlaneMeyer @danielladotti @CharlaneMeyer #WDPJR

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I'm down for class action. &&^&^$ charge me over 200 and have it black out 2 DAYS after warranty expired! Nothing they can do? We'll see.

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I didnt see anyone mention the usual 'Hard Reset' by:

1. Turn machine off.

2. Hold power & Vol up, or Power & Vol down, or volume &vol up & vol down buttons. Most androids use this and or a home button combination to do a hard reset. Some have a small pin-hole reset button on back or under battery.

These are 'general' Android-device tips not specifically for Kindle.

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there are other options to repair if kindle if you want to use it still.....

try this option http://jordanzaerr.github.io/blog/2013/0...

basically resets entire kindle back to factory and you will have to redownload everything but it will work again....

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But this causes loss of all personal info, correct, photos, bookmarked pages, etc.?

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Jayne, I never had any luck getting mine fixed and I am still unhappy about the little use I got from my Kindle Fire. I have a Kindle Touch for reading and that is just fine but I don't think I would get another Fire because I really got "burned." Your problem is not the same as mine, however, and if you look at the Amazon forum, you will find how it can be fixed. The people on this forum are really experts and can probably help you fix it yourself but I know someone can fix it for you for $30-$35. I think there are also kits available on ebay. Good luck.

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I would have to suggest a battery replacement most of the time when your Kindle just sticks on the Kindle Fire screen. Could be software also but not likely.

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A battery issue wouldnt stop it from booting that is a software issue- A battery issue would.prevent it from turning on, heat up while charging, or krrp turning off. Anything caught on a start up screen is a software issue and it must be reset. See my response below for a Hard Reset for most android devices!

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I've just come upon this problem with my Kindle Fire, and it was acting weird the last time I used it. But the hard reset erases everything, and there are many things on there I don't want to lose!

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I replaced the battery as initially suggested and it didn't make any difference.

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hi guyes

my kf just show me on the screen the kindle fire and it wont boot up, now to you what should i do? i tried a lot the way you told that push power buttom for 20 or 30 or 60 sec, but it is like a brike, and just show me kindle fire, and i charged it for 2 daysssss

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My Kindle Fire HDX 8.9" is stuck on the "Kindle Fire" screen. I've tried a hard reset, but nothing works. I've only had it for a little over a year. $300+ wasted! On the other hand, my iPad that I've had since 2010 is still working almost good as new (a few charging issues). I should have got a new iPad.

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Well try to get a battery replacment kit from amazon and fix the battery

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I took mine to a phone doctor store. They thought it was the battery. Waiting for that to come in to see if that fixes it. I'll let you know.

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SRR Manufacturing Services has had mine for months now and won't send it back. Avoid them!!

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my kindle fire HD 6 has shut down completely sine September 2015... this is the second time this happened. but luckily after the first time it turned back on randomly . i believe the reason this happened is because i haven't been active with it for about a month or too. im praying that this second time will end up like the first time when it turned back on.

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please give me advice!!!!

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You are going to have to Google on software to reset a Kindle Fire and it will "Brick" it. Follow instructions on a video on youtube.com if you like. I did. Not that hard to do. Good luck!

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This Should Hopefully Help you, While it is showing the screen, hold the power button down until the screen turns off (mine took about 16 seconds) then wait for around 30 seconds, then power it back on and wait for the screen to turn off during booting and then hit the power button for the screen to be alerted that you are there, then it should show the correct screen (the screen you swipe to get in) I Hope This Will Help you with this Problem, i had the problem and i did this.

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My g-Kids Fire was froze with the fire logo displayed on power....tried some of the steps listed here but no luck. Unless I missed it in the comments....here is what was done to recover...a guess really. Power the unit off. Press and hold both volume buttons while holding these two down, power on. A text display will be shown with an option to clear and reset to factory defaults. Use the volume buttons to move the menu selector and the power button for the enter key. A confirmation screen will be displayed, scroll down to the one that make sense (sorry don't recall the language). Then enter key again. Fire will be reset and display progress messages. Enventually it will power off. Power on again and the unit should be working.

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Nancy will be eternally grateful.
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