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The device lits up, a radio signal is emitted, everything seems to be OK, but the WAN port seems to be not functioning. After a week without power because of several days and rain and thunder storms, when power was restored, the modem lit up, but is not working. Any suggestions?
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Here's Apples instructions on resetting your Bas Station: http://support.apple.com/kb/ht3728
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Good info + Ralph
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Try the following, in order, checking for Internet access after each step, until resolved:
1. If the modem has a reset switch, use it to reset the modem. Wait at least 5-10 minutes for the modem to initialize.
2. Remove power from the modem. If it has a backup battery, remove this as well. Wait 5-10 minutes. Replace the battery, and add power back to the modem.
3. Perform a complete power recycle of your network components as follows:
<b>Modem/Router Power Recycling - Quick</b>
o Power-off the modem, AEBS, & computer(s); Wait at least 5 minutes.
o Power-on the modem; Wait at least 5 minutes.
o Power-on the AEBS; Wait at least 5 minutes.
o Power-on the computer(s)
If this fails to get the modem to "recognize" the Internet router, then try the "Full" version.
<b>Modem/Router Power ReCycling - Full</b>
o Power-off the modem, AEBS, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
o Power-on the modem; Wait at least 15 minutes.
o Power-on the AEBS; Wait at least 5 minutes.
o Power-on the computer(s)
4. Contact your ISP to have them perform a "modem reset."
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