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chris
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My iPod touch is disabled.

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Ok someone stole my iPod touch and tried to get into to it and I think they disabled by trying to get into it with my password set. And now it says its disabled for 21 million minutes is there away that it can be fixed so I dont have to wait 40 years for it to work?

Update

How do I re-sync the ipod to restore it??

Edited by: Taylor Arnicar ( ) , hannah ( ) , bushing, rj713, and machead3 ( )

hannah, if you really need help with this, you should ask your own question and not add it to someone elses as an answer. We can not help you if we do not see it as a question. Complete a Regular Restore 1 Back up your iPod Touch's data to your computer before the restore to prevent losing data. You'll need to reinstall it after the restore process. 2 Connect to the Internet and install the latest version of iTunes from the Apple website. 3 Make sure your iPod Touch is connected to your computer. 4 Pick "iPod Touch" in the Source pane of the iTunes program. 5 Click on the Summary tab. 6 Choose "Check for Update." 7 Select "Restore" and follow the instructions to finish restoring your iPod Touch. Complete an Advanced Restore

oldturkey03,

1 If following the steps in the previous section did not work, follow these steps to perform an advanced restore. Turn off the power on the iPod Touch. 2 Plug the iPod Touch into your computer. 3 Power on the iPod Touch. 4 Press the "Home" and "Sleep/Wake" buttons together for 5 seconds until the Apple logo appears. 5 Release the "Sleep/Wake" button but continue holding down the "Home" button. The iPod Touch should reboot, and iTunes will notice the iPod Touch in recovery mode. 6 Return to the above section and follow those steps to restore your iPod Touch.

oldturkey03,

Although this is a good question, the staff and or patrons here will usually not answer a question of this nature due to the fact that there is no way of knowing if you're the victim or the person who indeed took the iPod and now seeks access. :o) If, you are indeed the victim I know this sucks, but I'm sure you can understand this policy.

Majesty,

hello but what if you cant download the latest version what should i do

michael,

use the version you have, it should work as well.

oldturkey03,

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mactech plus
8.9k

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Just hook it up to the computer it was setup on and tell it to restore. That should fix it.

See the following Apple support page:

http://support.apple.com/kb/HT1414

ok thank you so much =] it worked. my brothers friends gonna be happy =] i hope this never happends to my ipod XD

deweeb12,

Well i beleive that was worth waiting around for two and a bit hours

Melinda,

I can verify that this method here does work.

Melinda,

i dont' remember who said it, but yes they can be disabled for 21,000,000 minutes. Im looking at one right now... or at least the number of minutes that equals about 41 years - my husband and son did the math. He lost his IPOD in the recliner for the past week and apparently every time someone sat down or moved around it turned on and tried to log in. The suggestion above seems to be working to restore it... still have about 40 minutes to go... but he's not overly happy at losing all of his apps and the videos he took at school last year.

Stacie,

it worked! thank you, i set the password on my grils tuch and she disabled it trying to put the password in and i was goin crazy trying to figure out how to restore the !^!% thing it said connect to itunes but when i did nothing happend it wouldnt sync but i got it now thanks

phill moeller,

5

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liam
37

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connect your iPod to iTunes

hold down the power and home button for 10 seconds

let go of the power button and keep holding the home button for 8 seconds

this will put your iPod in DFU mode? and then iTunes will say the iPod needs to be restored to be used with iTunes

and click restore

Edited by: Taylor Arnicar ( )

4

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billwomack
49

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This has happened to my daughter's iPod Touch. Wish I'd taken a photo of the screen... disabled for 20+ million minutes. Hah.

Anyway, the answer to this question is all over the Internet tubes.

As Mactech+ says, hooking it back to iTunes and downloading an update will fix it. I don't think it has anything to do with being stolen or messing with the password, and if a guy can't get his answer on iFixit, what's the world coming to?

In this case, the iPod was left aside for a few weeks and it discharged almost completely, though I don't know if that's what triggered it. At this point, I'm suspicious of the crappy no-brand little speaker-dock thing she used to try to bring it back from near-death.

In any case, STILL you need the password to get in. IF Chris was a crook, he'd be locked out anyway.

(Would a crook come to iFixit? iFixit attracts only the BEST people. I suspect all the criminals are over at iHow.)

We have a discussion about that here.

rab777hp,

The discussion has been moved over to Meta.

Taylor Arnicar,

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PohTayToez
201

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I believe this is an error caused by letting the battery drain completely. I replaced the digitizer on an iPhone, however it had set for about three weeks before the repair, causing the battery to completely drain. When I finished the repair and charged it, it showed me a 5 million minute unlock time. Since this is very similar to Bill's case above, it seems to me that it's likely related to draining the battery.

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efotoguy
13

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the 21 million minute solution for me involved:

Plug iPod into it's companion Mac and it went from 21,000,000 to 1 instantly.

Home screen came on and that was that.

No sync. No update. Just eject and go to town.

1

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Pretty
13

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I lost my ipod a while ago, but I did get it back though....and when i did, it said "Ipod disabled Connect to Itunes" Well, the computer I had it first synced with in itunes is some what fried, so I don't have Itunes or a computer right now.

But the good news is:

1-Fully Charge Your Ipod Battery.

2-Completely Let Your Ipod Battery Die.

3-Plug Your Ipod Back into Charger, and there you go. It should now be unlocked and able to get to the Passcode screen.

I have an wall outlet charger, Im not sure if that makes any difference but that's what WORKED for me. Hope this helps you and anyone else who gets the annoying red disabled screen =D

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christabell1222
13

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My itouch is disabled too, i tried all the "holding down the buttons" techniques, i tried to restore it on my laptop, but its telling me it has 3 hours remaining, i got as far as half way to restoring then it timed out and stopped, ive had to restart this process 5 times now. Nothing seems to be working to get back to my passcode screen. Ill never let a toddler play with my itouch again!

the downloadtimes for the IOS are extremely slow at the moment. since ios5 is released the apple servers are very busy - you have not so many options - one is to wait and try from time to time or the other one is to try a different source for the file (but that's sometimes pretty dangerous)

markus weiher,

1

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HAVOCK
49

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Hook it up to the computer that you used before. Restore the ipod under the SAME NAME as before, then it will be restore backe how YOU had it.

1

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coltan forner
13

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i have tried almost all of these and i have a 4th gen. then i randomly pushed both the volume buttons the power button and the home button and held them it just flickered and restarted itself and i was able to get back on my ipod ps my ipod had less than 20% battery and was on at the time

0

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liam
37

Answered

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connect your ipod to itunes

hold down the power and home button for 10 seconds

let go of the power button and keep holding the home button for 8 seconds

this will put your ipod in DFU mode? and then itunes will say the ipod needs to be restored to be used with itunes

and click restore

Edited by: Taylor Arnicar ( )

0

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julie
1

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You don't need to restore. Just open itunes, hook up ipod and once it starts to sync open slider to cancel type in password.

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jeff
1

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I had the same issue with my son's iPod touch and I agree that the battery draining could cause it (seems to be the case here).

I tried the various apps that were supposed iPhone browsers, through which I was supposed to be able to remove lock - no go.

I also attached to my Windows computer and launched iTunes, in which it kept giving me a message that it couldn't connect (forget exact message, but it actually isn't important here.

What *did* work was I went to my Mac (important? don't know) and logged on as a user that didn't use iTunes and launched iTunes for very first time (with iPod already attached). I was able to synch the iPod and when I looked at it, it was no longer disabled.

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Simon Norton
1

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Just thought I would drop my solution on here, nothing above worked for me. The method I finally found was to power my ipod off, plug in the sync cord (without the Ipod attached) then plug the cord into my ipod while holding the home button. This tells the ipod something is wrong with the software and allows you to recover it on itunes.

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samantha
1

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My Ipod touch did the same thing but i wanted to charge it on the computer so i did and it got un diabled some how but yea so if u have a cumputer try try charging it on the computer then c if it will work

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Charles
1

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If you encrypt an iPod backup on iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable. If you forget the password, you can continue to back up and use the device, however you will not be able to restore the encrypted backup to any device without the password. You do not need to enter the password for your backup each time you back up or sync.

If you cannot remember the password and want to start again, you can use a SmartKey iTunes Backup Password Recovery to unlock iTunes backup password at first.

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