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Xbox One S Troubleshooting

Xbox One S Does Not Power On ¶ 

The Xbox One S does not turn on.

Misuse of Power Cable ¶ 

Check to make sure your power cable is plugged in properly and isn’t damaged or loose. Also, verify that the outlet is functioning properly. If the power cable is faulty, consider purchasing a replacement power cable.

Xbox One S is Positioned Incorrectly ¶ 

The Xbox has two fans, make sure nothing is blocking the fans and place the Xbox on a flat and stable surface. When these airways are blocked the console may overheat and thus fail to power on. Refer to this guide to see how to replace the fans.

Loose HDMI cable ¶ 

If there is power in the brick and the console power button lights up, but there’s no picture on the screen, check to make sure the HDMI cable is completely plugged in. Make sure the HDMI cable is plugged into the ‘HDMI In’ port instead of the ‘HDMI Out’ port. It is also possible that the HDMI cable may be faulty, consider purchasing a replacement HDMI cable.

Internal Power Supply Needs to be Reset ¶ 

The internal power supply has a built-in protection against power surges, so it won't affect the console. To reset the power supply:

  1. Unplug the power cord from the wall outlet.
  2. Wait at least 10 seconds for the console to reset.
  3. Plug the power cord back into the wall outlet.
  4. Turn on the console.

Faulty Internal Power Supply ¶ 

If the above solutions do not work, the internal Power Supply might be faulty. Follow this guide in order to replace the power supply.

Faulty Motherboard ¶ 

If the power lights turn on and the device still doesn't turn on, the motherboard may be faulty. As a last resort, follow this guide to replace your motherboard

Xbox One S Shuts Down Unexpectedly ¶ 

When the console shuts down in the middle of a game or shorty after turning it on

Bad ventilation ¶ 

Bad ventilation may be causing the console to overheat. If you receive an error message saying that the console needs more ventilation, follow these steps:

  1. Turn off the console.
  2. Move the console to a better ventilated location.
  3. Let the console cool off for about 30 minutes.
  4. Restart the console.

Remember to check that the fans are clear and non - obstructed.

Faulty Power Outlet ¶ 

It might be possible that the outlet the console is plugged into is faulty, try plugging into another outlet and see if that solves the problem.

Faulty Power Supply ¶ 

If the above solutions do not work and the issue keeps occurring, replace the power supply. Follow this guide in order to replace the power supply.

Xbox One S has No Internet Connection ¶ 

The Xbox One S has no internet connectivity.

Modem/Router are Malfunctioning ¶ 

Check if other devices have connectivity to the WiFi. If other devices are also having problems connecting to the internet, attempt to reset your router by following these general steps :

  1. Close the Xbox One S
  2. Turn off the modem and router ( Or modem/router if you have a two-in-one) and unplug the power cables for both.
  3. Wait about 30 seconds to a minute.
  4. Turn on the modem and let the lights stabilize.
  5. Turn on the router and let the lights stabilize.
  6. Turn the Xbox One S back on and check for internet connectivity

Could not connect to WiFi ¶ 

If other devices are able to connect to the WiFi, try a hard reset on the console.

  1. Hold the power button for five seconds until the console turns off.
  2. Then unplug the console for 30 seconds.
  3. Afterward, reconnect the console to the WiFi.

Defective WiFi card ¶ 

If the above solutions do not fix the problem, the WiFi card may need replacing.

Follow this guide in order to replace the WiFi card.

Xbox One S Cannot Read Discs ¶ 

When a disk is placed into the disc drive and the Xbox One S is unable to read the contents

Dirty Discs ¶ 

Check the back of the disc and see if it is dirty and/or scratched. If this is the case, use a soft, slightly damp cloth clean the discs. A microfiber cloth works the best.

Region Incompatibility ¶ 

Make sure that the game disc was purchased in the same region as the gaming console. If the disc was purchased in a different region it may not work.

Check this page to see if your disc is compatible with your region

Instant Power On Conflict ¶ 

It is possible that some of the settings with the Instant-On feature may cause problems with the disc. So, the first thing we are going to do is modify Instant-On’s settings.

  1. Press the Xbox Button to open the guide.
  2. Go to the Settings.
  3. Select All Settings.
  4. Select Power.
  5. Select Power Mode.
  6. Select Energy Saving.
  7. Perform a "hard power cycle" by holding down the console's power button for 10 seconds. Once the console has completely shut down, press the power button again to restart it.
  8. Try again and see if the disc is recognized by the console. If it works you may revert the device back to its original settings.

Faulty Disc Drive ¶ 

If all of the above do not solve the issue, check out the Optical Disc Drive replacement guide here.

Xbox One S Disc Drive won't accept a disc ¶ 

The Disc Drive either won't accept a disc or has grinding/clicking sounds when accepting it.

Another disc is inside the console ¶ 

It is possible that another disc may be already inside the console. If so, eject it before trying to insert another disc.

Problematic Orientation ¶ 

It is possible for the disc drive to have problems with insertion in vertical orientation. Position the console flat horizontally and attempt to insert the disc.

Faulty Disc Drive ¶ 

It is likely that the Disc Drive is faulty if there are grinding/clicking sounds and the above solutions don't work. Follow this guide in order to replace it.

Xbox One S Update Won’t Download ¶ 

The latest version of the update won’t download.

Delayed Response Time From Microsoft Server ¶ 

It is possible for the Xbox Live servers to overwhelmed with internet traffic. When this happens, because it is server based and not due to the console, the best course of action is to wait and download the update at a later time.

No Internet Connection ¶ 

If the Xbox One S is not connected to the internet, it will not be able to download any updates. Make sure the WiFi is turned on and that the Xbox One S is connected to the internet. If the Xbox One S still can’t connect to the internet refer to the “ Xbox One S has No Internet Connection” section above.

Microsoft is having issues ¶ 

If you are connected to the internet, the problem might be on Microsoft’s end. You can simply check if the problem is occurring due to Microsoft by clicking on this link.

Hard Reset Console ¶ 

See above section ‘Could not connect to WiFi’ to see how to hard reset the console. Hard resetting the Xbox One S will clear any local-client side problems.

Full Hard Disc Drive ¶ 

It is possible when downloading games or updates that the hard drive runs out of storage memory. If that is the case you will be unable to download any new games or updates without deleting old games/applications to free up memory.

Xbox One S Loud Fan ¶ 

The fan is causing loud noises from within the casing.

Dirty Fan ¶ 

Dirt or dust in/on the fan can impede the fan’s functionality and cause moving parts to not run smoothly and/or get stuck. Refer to our replacement guide for the fan HERE . After removing the fan, check it for dirt, clean it gently with a compressed air duster, and place the fan back into the console.

Damaged or Faulty Fan ¶ 

If the fan is still loud after following the above instructions and guidelines for fan teardown and cleaning, then the fan itself may be damaged. Refer to our replacement guide HERE in order to replace the fan.

Xbox One S fan isn't running ¶ 

The Xbox One S fan doesn't spin at all and is completely silent.

Dirty Fan ¶ 

Dirt or dust in/on the fan can impede the fan’s functionality and cause moving parts to not run smoothly and/or get stuck. Refer to our replacement guide for the fan HERE . After removing the fan, check it for dirt, clean it gently with a compressed air duster, and place the fan back into the console.

Faulty Fan ¶ 

Replace the faulty non-running fan by following our guide HERE.

Xbox One S Games Won’t Install ¶ 

Xbox One S games won’t install.

Patches Not Up To Date ¶ 

Make sure you have installed the latest patches, or fixes/updates for the system software. If the console’s system is not up to date, it may not be able to download the new content for the game.

No Internet Connection ¶ 

If the console has the latest patches, check if the console is online by checking if the console is connected to the internet. If the console is not connected to the internet you will be unable to download games. Check above at " Xbox One S has No Internet Connection" to see what to do if the Xbox One S has no internet connectivity.

Large File Downloads ¶ 

When installing or downloading a game it is possible for it to need additional updates to open the game. If the download doesn’t work skip the update and download the game by itself. It is possible for the download file to be so large that it times out of the Xbox Live servers resulting in an unfinished download. Once the game is installed open game and download the update separately.

Hard Disc Drive is full ¶ 

See above under “Xbox One S updates won’t download” to know what to do if your Hard Disc Drive is full.

Hard Disc Drive is corrupted ¶ 

An error message was received that the Hard Disc Drive is corrupted

Hard Disc Drive is faulty ¶ 

Take a look at our replacement guide for our Hard Disc Drive : HERE or take it in for repair.

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