Mouse Does Not Turn On ¶ 

My mouse does not interact with the computer screen, or show any red light on the top of the mouse.

Light On Top Of Mouse Is Not On ¶ 

There should be a red light emitting from a clear button located on the top of the mouse. If it is not on, your mouse is not turned on. This is usually fixed by restarting your computer. If restarting your computer does not help, you might have a dead battery.

Dead Battery ¶ 

The most likely reason why the mouse does not turn on is because the AA battery inside the mouse are dead. To replace the battery, please refer to the repair guide Replacing the Battery.

Mouse Interacts With Computer, But The Red Light Is Not Showing Or Blinking ¶ 

My mouse can successfully connect to a computer and interact with the icons on the screen but the red light is not emitting from the clear button on the top of the mouse.

Restart Computer ¶ 

Most problems can be solved by restarting your computer. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. After restarting the computer, and the red light is still not showing, continue to the next step.

Replace the LED ¶ 

Sometimes it is the light source itself that needs to be replaced. The light that emits the red glow is called an LED, refer to the guide replace the LED for more information.

Mouse Interacts With Computer, But The Button On Top of Mouse Does Not Work ¶ 

The red light is illuminating the DPI (Dots Per Inch) button. The button's function is to change the sensitivity of the mouse with reference to its movement on the screen. It has three settings: slow, medium, and fast. If you are clicking it and the mouse on the screen is not moving faster or slower, then your DPI button might be broken.

Restart Computer ¶ 

Most problems can be solved by restarting your computer. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. After restarting the computer, and the DPI button is still not working, continue to the next step.

Replace DPI button ¶ 

If the DPI button is still not working after restarting your computer then you have a faulty or broken DPI button. No worries, please refer to the guide replace the DPI button to replace it. This should solve your problem!

Mouse Does Not Interact With Computer ¶ 

My mouse does not move on the screen when I physically move the mouse around.

Make Sure The Mouse Is On ¶ 

Refer to the troubleshooting step Mouse Does Not Turn On to check if the mouse is on or not.

Restart The Computer ¶ 

Most problems can be solved by restarting your computer. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. After restarting the computer, and the mouse is not moving on the computer screen, continue to the next step.

Clean The Bottom Of The Mouse ¶ 

Sometimes the problem with the mouse is it is dirty. The dirt it picks up after use can block the sensor on the bottom of the mouse. It can also make the mouse hard to move around. To clean your mouse, take a q-tip and scrub along the bottom of the mouse until it is free of debris.

The Sensor Might Be Broken ¶ 

Another large problem is the sensor could be broken. Do not worry, this can be replaced! Please refer to Replace Mouse Sensor to fix it.

The USB Connector Is Bad ¶ 

Lastly, your USB connector might be faulty. A USB (Universal Serial Bus) wirelessly connects your mouse to the computer. All mouses have different identities which are called 'Drivers'. When you plug the USB into your computer, the computer quickly downloads the driver specific to your mouse. Sometimes all you need to do is re-download the driver which can be done by following this link: Re-download My Driver and clicking 'Driver' under downloads. If that does not work, try cleaning the USB ports. To do so, lightly rub a q-tip around the entrance of the chip. If it still does not work, then the actual USB port is broken. This can be replaced as well by buying a new chip.

The Scroll Wheel Is Not Working ¶ 

I am scrolling the scroll wheel but it is not scanning the text.

Make Sure The Mouse Is On ¶ 

Refer to Mouse Does Not Turn On to check if the mouse is on or not.

Restart The Computer ¶ 

Most problems can be solved by restarting your computer. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. After restarting the computer, and the scroll wheel is still not working, continue to the next step.

Clean the Scroll Wheel ¶ 

Sometimes the scroll wheel could be dirty! Do not worry because this is an easy fix, please refer to How to Clean the Scroll Wheel to clean it.

Scroll Wheel Might be Broken ¶ 

After all of the above steps under 'The Scroll Wheel Is Not Working', and your scroll wheel is not working, you have to replace the scroll wheel to get it working again. Please refer to How to Replace the Scroll Wheel guide to replace it.

The Mouse Buttons are not Working ¶ 

Sometimes the mouse buttons cannot be clicked or they are difficult to click. This makes the interaction between the mouse and the computer very hard.

Make Sure The Mouse Is On ¶ 

Refer to Mouse Does Not Turn On to check if the mouse is on or not.

Restart The Computer ¶ 

Most problems can be solved by restarting your computer. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. After restarting the computer, and the mouse buttons are not clicking efficiently, continue to the next step.

The Mouse Buttons Are Broken ¶ 

The literal mouse buttons are generally the problem. After so much use, the mouse buttons tend to lose their ability to work. You should not worry, they can be replaced! Please refer to the Replacing Mouse Buttons guide to solve your problem.

11 Comments

My Anker mouse was somehow randomly re-assigned to a different Tecknet mouse that I use on a different computer. Now, both the Tecknet mouse and the Anker mouse are both connected to the same receiver. I cannot find any information on how to undo this assignment and re-assign the Anker mouse to the Anker usb receiver. How can I do this?

Dhruv Vishwakarma - Reply

Sometimes my mouse,a Nexxtech/Liberty Wireless Mouse,will not respond at all. I have found removing the batteries and putting them back in fixes the problem.

Michael - Reply

My mouse reports 4% battery with ANY new batteries on Mac :( can't fix it

andrasbartl - Reply

ANKER model:TM137U sometimes when using the scroll wheel it causes the pages to scroll to a different location of the page and evens causes chrome browser to flicker and even blank out. I tried the pressure can duster cleaner and it helped a little but it tends to come back after week or two. I used the same mouse at home and its fine not sure if its some thing else causing this.

Jorge Beltran - Reply

If I have lost the wireless adaptor, the small USB dongle that connects my mouse to my PC, is there a way to buy a new one, where can I get one?

Sharath HP - Reply

My computer does not recognize the Anker ergonomic mouse and I have to keep turning the mouse off and on so that it will work. Help

buck2pat - Reply

My mouse keeps defaulting to the right side of everything! websites, documents, etc It will scroll on its own.

HOW DO I FIX THIS???!!!

Emily Smith - Reply

I have exactly the same issue, Emily! The right-tilt functionality of the mouse wheel seems to be the culprit. I can’t find any way to fix or disable it.

Have you had any luck?

Brendan Caulfield -

The wheel on my mouse has gotten really bad. I scroll down or up and sometimes it's all over the place or goes the wrong way. Almost worthless to use

Jeff Scharfenberg - Reply

the receiver ID changed with the pair software this website provides but now the mouse and keyboard wont work is there any way to successfully re pair the mouse and keyboard with the USB dongle ????

Rafael Rodriguez - Reply

Back button and forward button stopped working(these are the two buttons with arrows on the thumb side of the mouse).

I spoke with Anker support and they had me “reset” the buttons by holding them both down at the sametime for several seconds.

Worked like a charm!

WARREN MOORMAN - Reply

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