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The hoverboard will not power on
The scooter will not respond or light up.
Incorrect use of charger
If your hoverboard is not turning on, it could be because you are using the charger incorrectly. Connect your charger to the wall and make sure the green indicator lights up on the charger box before you connect it to the hoverboard.
Make sure that when you plug your Swagtron in to charge, the power button on the side of the board’s power box is in the OFF position. If you have been charging the scooter while it was ON, reset the system by leaving the scooter in a safe place for 24-48 hours while it is OFF.
After that, plug the scooter back into the charger, still in the OFF mode, and let it charge temporarily. The LED should change from red to green within fifteen minutes.
If you tried the above suggestion and your Swagtron is still not powering on, you may have a faulty battery. Take the upper covering off using the the cover replacement guide. Then, check the light on the main circuit board, which is located on the opposite side of the battery. If it repeatedly blinks six times in a row, the battery needs to be replaced. Refer to the battery replacement guide.
The battery is charging slowly
It takes much longer than 2-3 hours for Swagtron to charge fully.
Wrong charging conditions
If your battery is charging slowly, it could be due to the surrounding temperature. Make sure you are charging your Swagtron in a space that is between 32 - 104℉ (0 - 40℃). If the environment does not meet these requirements, bring the hoverboard to a place within the temperature range and wait about 20 minutes before plugging it in.
The green LED light is flashing
A green light blinks when the Swagtron T3 turns on.
A blinking light during startup can indicate that the device needs to be recalibrated. To recalibrate your Swagtron, power the device off completely and place it on a level surface. Hold down the power button for 10 seconds until you hear a single beep. Let go of the power button. The front LED lights should start flashing. Press the power button to turn the Swagtron off again and then press the power button one more time to turn on the calibrated Swagtron.
One flash of the LED light when the hoverboard turns on implies that there is a loose cable or connection inside the Swagtron T3. Refer to the cover replacement guide to remove the outer shell, then check that all cables are connected. If all of the cables are connected, disconnect and reconnect every cable.
Four blinks of the green light when the hoverboard turns on mean that the wheel on the side opposite the battery is damaged. Five blinks mean the wheel on the side of the battery needs to be replaced. This guide will show you how to replace a damaged wheel.
Six flashes of the LED when the hoverboard turns on implies that the battery is faulty. You will need to order a new battery. The battery replacement guide will show you how to remove the defective battery and install the new one.
Seven or eight flashes when the hoverboard turns on indicates that one of the gyroscopes, the balancing sensor circuit board, has failed. A failed circuit board means that there has been a short circuit somewhere inside the system and the gyroscope needs to be replaced. See gyroscope replacement for the steps to replacing the circuit board.
Upside down hoverboard
Nine flashes when the hoverboard turns on mean that the scooter is upside down. Turn the Swagtron T3 onto its upright position.
The Swagtron is not balancing
The hoverboard is not responding to certain movements correctly.
Not in self-balancing mode
If the hoverboard is not in self-balancing mode, it may not respond properly. Move the Swagtron to a flat area, wait a few minutes and try riding it again. Make sure that both feet are touching the pedals so the Swagtron can detect them properly and that no other objects are on the pedals. Also, avoid riding the hoverboard sideways or turning on slopes to prevent the self-balancing sensors from malfunctioning.
An unbalanced Swagtron could indicate that the device needs to be recalibrated. Refer to uncalibrated hoverboard for the steps to recalibrate the Swagtron.
Disconnected wires could prevent the hoverboard from functioning properly. Refer to the cover replacement guide to remove the outer shell, then check that all cables are connected. If all of the cables are connected, disconnect and reconnect every cable.
If the gyroscope is damaged, the hoverboard will not balance correctly and you will not be able to ride it. Refer to this guide to replace the gyroscope.