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SteelSeries Rival 3 Wireless Will Not Scroll

SteelSeries Rival 3 Wireless Will Not Scroll

Nayeli Aviles and 2 contributors
Last updated on

When you're trying to scroll on your SteelSeries Rival 3 Wireless does it not move? Use this troubleshooting guide to help diagnose why.

Causes

1

Internal Buildup

  • Turn off the mouse.
  • Use compressed air to blow around the scroll wheel.
  • Gently rotate the wheel while blowing air to dislodge debris.
  • Test the wheel after cleaning.
2

Damaged Internal Wheel Scroll

  • Test the mouse on another computer to confirm the issue.
  • Remove the mouse skates, unscrew the four screws to access scroll wheel.
  • Clean the scroll wheel
  • Reassemble the mouse.
  • If the problem persists, contact SteelSeries for support.
  • Check warranty status and request a replacement if eligible.
  • Check Statues Here: RMA, Warranty, & Refunds – Support
3

Faulty Sensor

  • If your SteelSeries Rival 3 Wireless won’t scroll and the scroll wheel sensor (encoder) is faulty, open the mouse and check if the scroll encoder is loose, dirty, or misaligned near the wheel assembly.
  • Clean the scroll encoder using compressed air or a small amount of electrical contact cleaner and spin the wheel repeatedly to see if that restores smooth scrolling.
  • If cleaning doesn’t fix it and the encoder is worn out or damaged, desolder the old scroll encoder and replace it with a compatible one, or replace the mouse if repair isn’t worth it.

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