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Skytex Skypad Alpha 2 Troubleshooting

Released March 2011, can be identified by model number SX-SP715A.

Tablet Not Charging ¶ 

Nothing happens when you try plugging the tablet into a power source.

Charging-Cord is Broken ¶ 

Make sure the charging-cord is not severed in any way, if so try using a new one.

Tablet Needs Restarting ¶ 

See "How To Restart My Tablet".

Battery is Faulty ¶ 

The battery in the tablet could be broken and it may need replacing.

Touchscreen Will Not Respond ¶ 

Screen will start up, but interactions will not register.

Screen Needs Cleaning ¶ 

Gently rub the screen with a cleaner, using a soft fabric or microfiber cloth.

Motherboard is Faulty ¶ 

Attempt to restart the tablet, see “How To Restart My Tablet”. If this fails the motherboard may need replacing.

Screen is Broken ¶ 

If none of the above fixes your issue then the screen may need replacing.

No Sound Playing ¶ 

Sound associated with music or video will not work.

Sound is Muted ¶ 

Go into settings on the tablet. Make sure the sound is not muted.

Motherboard is Faulty ¶ 

Attempt the restart the tablet, see "How To Restart My Tablet".

Speaker is Broken ¶ 

If sound still isn’t coming from the speaker then it may need replacing.

Microphone Will Not Work ¶ 

Sound on your recordings or video chat is not registering into the microphone.

Sound is Muted ¶ 

Go into settings on the tablet. Make sure the sound is not muted.

Microphone Port is Dirty ¶ 

Inspect the microphone port on the bottom of the tablet. Clean with a fine tool, use soft fabric if necessary.

Motherboard is Faulty ¶ 

Attempt to restart the tablet, see "How To Restart My Tablet".

Microphone is Broken ¶ 

If sound still is not registering into the microphone it needs to be replaced.

Camera Will Not Work ¶ 

Camera is not functioning properly or pictures come out blurry.

Lens is Dirty ¶ 

Gently rub the lens with a soft fabric; use cleaner if necessary.

Motherboard is Faulty ¶ 

Attempt to restart the tablet, see “How To Restart My Tablet”.

Camera is Broken ¶ 

The pictures still appear blurry or do not come out at all; the camera lens needs to be replaced.

Wifi Will Not Work ¶ 

Network signal or wifi connection is being spotty or not working at all.

Wifi Signal Cannot Be Found ¶ 

Go into the settings on the tablet; make sure the wifi finder is turned on.

Network Connection Cannot Be Established ¶ 

As this is most likely a network problem, be sure to check that the network you are trying to connect to is running properly.

Motherboard is Faulty ¶ 

Attempt to restart the tablet, see "How To Restart My Tablet".

Antenna is Broken ¶ 

If none of the above fixes your issue then the antenna may need replacing.

How To Restart My Tablet ¶ 

You must first disconnect the tablet from the power source if necessary. Press and hold the power button, a pop-up menu of options will appear. Touch “Power off” and then “OK”. Pressing and holding the power button when the tablet is shut off will turn the tablet back on.

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