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Samsung WB350F Troubleshooting

Camera Will Not Turn On

No matter what you do, your camera will not turn on.

Low Battery

Your camera will not turn on if the battery charge is low. Try plugging your camera into its charger. Allow the camera to charge until the red light on the charger turns green indicating that it is fully charged.

Charging Cable Malfunctioned

If the light on the charger is green but your camera still won’t charge, you may need to replace your charging cable.

Battery is Dead

If the above steps were not successful in turning your camera on, you may have a dead battery. Refer to our guide on how to replace the battery.

Display Screen is Unresponsive

The screen of your camera is frozen and you cannot do anything.

Camera is Frozen

Try turning off the camera and removing the battery. Wait thirty seconds before replacing the battery and turning the camera back on.

Replace Screen

If any part of your screen is cracked, the touchscreen may stop working and you will need to replace the screen. Refer to our replacement guide.

Lens Will Not Retract

You cannot get the lens on your camera to retract.

Low Battery

If your battery is low the camera will automatically turn off but the lens may not retract. Try charging your camera, and then turning it back on. The lens should retract. If it does not, turn off the camera and remove the battery. Reinsert the battery and power the camera back on. The lens should now retract.

Menu and Control Buttons Will Not Work

You are pressing the buttons on your camera but nothing is happening.

Low Battery

One cause of this could be low battery. Turn off your camera and charge it completely before turning it back on.

Frozen Display

If your camera is frozen, and nothing is working, hold the power button until it turns off. Remove the battery, wait a few moments and reinsert the battery.

Broken Buttons

If the above is not successful, the buttons are broken, and you should refer to our guide on how to replace them.

Blurry Pictures

Your pictures continually are blurred.

Dirty Lens

Try cleaning the lens with a soft cloth.

Check Focus

Make sure your camera is focusing on the subject before taking the picture. If the display isn’t focused the picture will come out blurry.

Not Enough Light

If you are in low light, make sure your flash is on and your subject is in range of the flash. Check your settings and choose a different focus setting if the flash does not help.


The problem is this...I set the camera on AUTO and it starts to run through all the settings and I can not take a picture. Also, when I try to send on WiFi, the program shuts down in the middle of the operation. What is going on.

tommywoods1938 - Reply

I have the same issue. Any solutions yet?

Luzdmz -

Wow, I thought I was the only one dealing with that problem. My camera started skipping through settings at random moments

6 months after i purchased it.

Mycha- El -

I have the same issue and so does my friend. I called Samsung and they said that the camera is NOT defective and NOT recalled. It is also out of warranty so I would have to bring it to a dealer to have fixed. I knew other people must be having this problem. It is irritating that I was told it was not the case. I was told to reset to factory settings and take out the battery, No improvment!

lcirone1963 - Reply

I have the same problem and my warranty just expired this year. What have you done to resolve it?

normoylesuzanne -

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