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Samsung WB350F Troubleshooting

Camera Will Not Turn On ¶ 

No matter what you do, your camera will not turn on.

Low Battery ¶ 

Your camera will not turn on if the battery charge is low. Try plugging your camera into its charger. Allow the camera to charge until the red light on the charger turns green indicating that it is fully charged.

Charging Cable Malfunctioned ¶ 

If the light on the charger is green but your camera still won’t charge, you may need to replace your charging cable.

Battery is Dead ¶ 

If the above steps were not successful in turning your camera on, you may have a dead battery. Refer to our guide on how to replace the battery.

Display Screen is Unresponsive ¶ 

The screen of your camera is frozen and you cannot do anything.

Camera is Frozen ¶ 

Try turning off the camera and removing the battery. Wait thirty seconds before replacing the battery and turning the camera back on.

Replace Screen ¶ 

If any part of your screen is cracked, the touchscreen may stop working and you will need to replace the screen. Refer to our replacement guide.

Lens Will Not Retract ¶ 

You cannot get the lens on your camera to retract.

Low Battery ¶ 

If your battery is low the camera will automatically turn off but the lens may not retract. Try charging your camera, and then turning it back on. The lens should retract. If it does not, turn off the camera and remove the battery. Reinsert the battery and power the camera back on. The lens should now retract.

Menu and Control Buttons Will Not Work ¶ 

You are pressing the buttons on your camera but nothing is happening.

Low Battery ¶ 

One cause of this could be low battery. Turn off your camera and charge it completely before turning it back on.

Frozen Display ¶ 

If your camera is frozen, and nothing is working, hold the power button until it turns off. Remove the battery, wait a few moments and reinsert the battery.

Broken Buttons ¶ 

If the above is not successful, the buttons are broken, and you should refer to our guide on how to replace them.

Blurry Pictures ¶ 

Your pictures continually are blurred.

Dirty Lens ¶ 

Try cleaning the lens with a soft cloth.

Check Focus ¶ 

Make sure your camera is focusing on the subject before taking the picture. If the display isn’t focused the picture will come out blurry.

Not Enough Light ¶ 

If you are in low light, make sure your flash is on and your subject is in range of the flash. Check your settings and choose a different focus setting if the flash does not help.


The problem is this...I set the camera on AUTO and it starts to run through all the settings and I can not take a picture. Also, when I try to send on WiFi, the program shuts down in the middle of the operation. What is going on.

tommywoods1938 - Reply

I have the same issue. Any solutions yet?

Luzdmz -

Wow, I thought I was the only one dealing with that problem. My camera started skipping through settings at random moments

6 months after i purchased it.

Mycha- El -

I have the same issue and so does my friend. I called Samsung and they said that the camera is NOT defective and NOT recalled. It is also out of warranty so I would have to bring it to a dealer to have fixed. I knew other people must be having this problem. It is irritating that I was told it was not the case. I was told to reset to factory settings and take out the battery, No improvment!

lcirone1963 - Reply

I have the same problem and my warranty just expired this year. What have you done to resolve it?

normoylesuzanne -

I also have that problem.

pahut52 - Reply

Glad to see I'm not the only one. But also frustrated because it wasn't covered as my warranty has expired shortly before I called them. Anyone know how to fix the issue? Or even what is causing the issue?

Tinasha - Reply

I have this same problem and worst of all the camera is out of warranty. John from Nigeria.

ejik4real4mi - Reply

Whenever I switch on my camera and about to take pictures it becomes erratic turning from one mode to the other and making it difficult to to take shots

ejik4real4mi - Reply

Same here.... any solutions??

Cyndi Patton - Reply

Nobody has help on this issue? Seems to be a problem starting slowly and grows worse - I have three identical Cameras (except the Color) - and now the last one starts the problem, too.

annemarie - Reply

Same problem here!!!! What's the deal Samsung? Is there a fix or do we need to trash the cameras?

jrtgofish - Reply

I also have the same problem and have been trying to deal with it, My camera is also out of warranty and it goes through the mode when trying to take a picture.

Ronald Auger -

I have the same problem it started behaving year after purchasing , it is very annoying. When it takes a picture, however it is a good one

sendova -

Also I do have continues problems with the WB350F. All the times it is switching to different modes, so never can I take good shots. On top of that, the battery is completly death! Didn't use it that much, but bought in store Cosco in USA, but living in Holland. Any help (FROM SAMSUNG!) would be nice.

BE V - Reply

I HAVE THE SAME PROBLEM!!! it seemed to weird to think it was common. mine started less than a year after purchase flipping thru all the screens right when you start to take a picture. I sent it for warranty service, then less than 6 months later it started the same thing again but of course now it is out of warranty and they want to charge. i said no thanks i guess i will be stuck with a bad and unreliable product.

jhopkins56 - Reply

i have the same problem. it was super bad for a while i could barely get a picture in. finally, by chance as i thought changing card might make a difference,…it did not. then i took the battery out and it is better now. still does it sometimes but nothing like before.

Dolli Melaine - Reply

My AUTO mode jumps from different functions back and forth intermittently,, makes it hard to capture a good shot right away because you have to wait until the screen goes back to the camera viewing. My solution is i turn the function to “P” (program mode) Set the white balance to auto, ISO to Auto, Auto Flash… press the Fn button on the right. Everything works better now.

Phil Wong - Reply

i tried that. I take it that you have to keep it in P mode. Auto is still screwed up.

Richard -

I did that and auto is still messed up. I take it that you have to keep it in P mode.

Richard -

Same Problem. Hate Samsung now.

oreo8417 -

I Have the same problems- Jumping from Auto to Program mode, not taking the pictures and so on. My problem is worst because here in Brasil Sansung service is awful. They even have a spare batery for the camera. If I'll go to USA, they will say that the warranty is off because I bought a few years ago. This do not happen with Nikons or Canons……

Geraldo Amaral Júnior- Brasil

Geraldo Amaral Júnior - Reply

My camera has the same problem with bouncing through settings. I also called Samsung, and got the same speech that the camera is out of warranty. How can we all have the same problem, but the manufacture say that it is NOT a defective product? Shame on you Samsung!

lcirone1963 - Reply

I can't find a record button for videos.Can anyone walk me through this?

David - Reply

I cannot find record button on my 350f to record a video.

David - Reply

I had the same problem. I lost my memorycard bought a new one micro SDHC from San Disk and now I had made about 100 pictures and not any problem anymore .sorry for my bad Englisch

kokann - Reply

My camera is doing this same thing , but I can’t even take a picture on auto anymore. I can turn to any other setting and take picture, but not on auto. Has anybody else experienced this issue?

Tina Brandel - Reply

I know that is weird … but this actually works for me !

Andrés Felipe Sánchez Cano -

I have the exact same problem and called Samsung, and not even they can help. And yet, it says right on the box “PLEASE STOP AND READ CAREFULLY: If you experience technical when operating your Samsung digital camera or if the camera is not working properly, please contact the Samsung technical support center for assistance. PLEASE DO NOT RETURN THE PRODUCT TO THE STORE WHERE IT WAS PURCHASED. Our expert technical support team will evaluate the problem and provide the service your product requires. Please call 1-800-SAMSUNG (726-7864)

Which I did, and the guy was totally lost and couldn’t help me. He didn’t have ANY info on cameras, and had never dealt with cameras.

This is ridiculous, as I have now spoken to quite a few people and it would seem that NO ONE is able to fix a Samsung camera, not even Samsung itself. Not very good for business I would say…

Jeanne Chabot - Reply

Found this:

Temporary fix for a manufacturing defect.

Jeanne Chabot - Reply

Basically, you just put a few drops of isopropyl alcohol around the base of the functions dial and then you work the alcohol in by turning the dial (switching functions) for about 30 + seconds. Be sure to TAKE OUT YOUR BATTERY FIRST and decharge the camera after taking the battery out by pressing on the on/off button a few times.

All this does is clean out the dial, and the camera works again. It is a temporary fix. But at least it works.

Jeanne Chabot -

I have the same problem and unfortunately the extended warranty ended before the problems started. What can be done besides the temporary fix mentioned by Jeanne. I don’t want to buy a new camera as this one is just over 2 years old. They should last a lot longer. So disappointed with this product.

normoylesuzanne - Reply

My battery will not come out

pritchardb789 - Reply

Like many others, I have a barely used wb350f that switches through the modes after every few pictures. Basically at any given time whether I'm taking photos, going through the menu or transferring photos . It doesn't matter which mode its set on (P, A, S, etc). The suggestion of alcohol around dial has not helped any at all, and after completely disassembling the camera to see under the dial, there is nothing there that cleaning with alcohol could benefit; so I take that it's a software issue or something to do with the control board itself. I have searched & searched for the solution and haven't found it.

Michael Lynn - Reply

Update to my comment above. Apparently mine seems to be working now after disassembling the camera and putting everything back together… who knows why that is, but I would assume there was a loose connection someplace. I had to solder one of the wires back because I had broke the fitting off. It is the only individual wire there is. Maybe I'm wrong but I just took about 200 photos in auto, P, A modes and there was no problems.

Note: if you attempt to disassemble the camera as I did, be sure the wires are pushed back all the way into their clips when you put everything back togather. For instance, if the display wire isn't pushed in all the way it may not work at all or it will be very dark regardless of its setting be on auto, bright, dark, etc.

Michael Lynn -

With the same questions being asked about random setting switching while in camera mode. Where’s the answer to these identical questions because I’m having the same issue here.

TheRudeDogShow - Reply

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