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Samsung POWERbot R7070 Troubleshooting

Samsung's robotic vacuum featuring WI-Fi connectivity. Model: VR2AM7070WS/AA

POWERbot Does Not Charge ¶ 

Your POWERbot does not have power.

Emergency Switch ¶ 

Check if the emergency switch is on. If the emergency switch is not on, turn it on.

Battery ¶ 

First look at the charge indicator to see if the POWERbot needs to be charged. If the POWERbot is not charging, first check to make sure the charging station is firmly plugged into a power source. Confirm that the outlet is receiving power by using it to power another device. Make sure the charging pins on the docking station and the POWERbot are aligned correctly.

If the POWERbot fails to charge after following these steps, you may need to replace the battery.

POWERbot Fails to Return to Charging Station ¶ 

Your POWERbot is unable to reach docking station.

POWERbot is Immobilized by an Obstacle ¶ 

If your POWERbot is unable to reach the docking station, make sure the area around the charger is clear of obstacles. If it continues to not reach the docking station then you may need to manually charge the POWERbot. To manually charge, lift up the POWERbot and place it on the docking station. Make sure the charging pins on the docking station and the POWERbot are aligned correctly.

Power Failure ¶ 

Check if there is a power failure or whether the power plug is securely plugged in. If there is a power failure, test the outlet the docking station is plugged into with another device to ensure the outlet has power. If the power plug is unplugged, plug it in to a known working outlet.

POWERbot Can't Connect to Wi-Fi ¶ 

Your POWERbot isn't recognizing your Wi-Fi.

If your device is not connecting to the Wi-Fi, check your wireless router's setting status.

Try resetting your wireless network. Locate the power source plug on the Wi-Fi router and unplug it. Wait at least 30 seconds, then plug it back in. After resetting the router, try to reconnect your POWERbot to the Wi-Fi.

If the device still does not connect to the Wi-Fi, you may need to replace your POWERbot's wireless antennae.

POWERbot Shows an Error Code ¶ 

Your POWERbot's display screen shows one of the following error codes: C 01, C 02, C 03, C 04, C 05, C 06, C 07, or C 11. Find the displayed error code below.

C 01 ¶ 

Foreign object is caught in the brush. Turn off the emergency switch, and remove the foreign object from the brush. After the foreign object is removed, turn the emergency switch back on.

C 02 ¶ 

Foreign object is caught in the left driving wheel. Turn off the emergency switch, and remove foreign object from the left driving wheel. After the foreign object is removed, turn the emergency switch back on.

C 03 ¶ 

Foreign object is caught in the right driving wheel. Turn off the emergency switch, and remove the foreign object from the right driving wheel. After the foreign object is removed, turn the emergency switch back on.

C 04 ¶ 

Foreign object is caught in the auto shutter tool. Turn off the product by pressing the emergency switch and remove the foreign object from the auto shutter tool. After the foreign object is removed, turn the emergency switch back on.

C 05 ¶ 

Bumper sensor needs to be checked. Turn off the emergency switch, and then turn it back on. Check if there is any foreign objects between the main body and the bumper. If there is a foreign object, pull the bumper slightly, and then remove the foreign object. After the foreign object is removed, turn the emergency switch back on.

C 06 ¶ 

Foreign object has accumulated on the obstacle sensor. Turn off the emergency switch, and with a soft cloth clean the front and rear sensor. After the front and rear sensor is clean, turn the emergency switch back on.

C 07 ¶ 

Foreign object has accumulated on the cliff sensor. Turn off the emergency switch, and with a soft cloth clean the cliff sensor. After the cliff sensor is clean, turn the emergency witch back on.

C 11 ¶ 

Main PCB needs to be checked. Turn off the device and restart it. If the problem persists then the battery may need to be replaced.

POWERbot's Suction is Weak ¶ 

Your POWERbot is not properly vacuuming the areas it covers.

Increasing Noise ¶ 

If the noise of your POWERbot significantly increases, turn off the emergency switch, and then empty the dustbin.

Filter Inspection Indicator ¶ 

If the "Filter inspection indicator" is on, turn off the emergency switch, and clean the dustbin. When there is too much dust in the dustbin, suction power becomes weakened. Turn off the emergency switch and empty dustbin.

Intake Blocked ¶ 

If the intake (bottom of the POWERbot) is blocked by a foreign object, turn off the emergency switch, and then remove the foreign object from the intake.

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