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Phone Will Not Plug Into Headset ¶ 

The phone won't fit into the headset.

Correct Adapter Not Connected ¶ 

The Samsung Gear VR is connects to the phone through the phone's USB port. Determine if the phone has a Micro USB or USB C port and connect the appropriate adapter to the headset. The phone should be firmly pressed into the correct adapter until a click is heard.

Headset Cover Attached ¶ 

The headset is not designed to be used with the cover attached. Remove cover then reconnect phone.

Black Screen When Connected (App Failing to Start) ¶ 

Phone is connected but screen stays off.

Outdated Software ¶ 

For best performance, ensure that the most recent version of Android firmware as well as the most recent versions of the Oculus and Gear VR service apps are being used. If it has been verified that the mobile device is fully updated uninstall and then reinstall the Oculus and Gear VR service app.

The Oculus App Fails to Respond ¶ 

If the Oculus app is failing to respond, manually end the process and restart the Oculus app. If that doesn’t work reboot the device and try again. Lastly, uninstall and then reinstall the Oculus app.

Apps Interfering With Oculus App ¶ 

The Oculus app occasionally has issues with power managements apps. Remove or disable these apps and restart the Oculus app. The Facebook app has also been known to cause problems with the Oculus app.

Headset Hot During Use ¶ 

The headset is becoming uncomfortably hot.

Charging Phone During Use ¶ 

The Samsung Gear VR Headset was not intended for use while charging your phone. Make sure phone is fully charged before using it with the headset to eliminate this. If charging is needed, avoid quick charging immediately prior to use as this can cause the phone to heat up faster.

Other Applications Running ¶ 

While using the Oculus app ensure all non-essential apps are closed. These apps use the phone's processing power, generating heat.

Rear Cover Attached ¶ 

The rear cover will restrict air flow during VR use, and should not be used while operating the headset. Be sure to remove cover beforehand to prevent unnecessary heat.

Phone Brightness Setting ¶ 

Overly bright screens can contribute to heating problems. Dim the brightness on the phone until you reach a level that is comfortable for viewing.

Screen Display Blurry ¶ 

Text and picture not clear while using the headset.

Lenses Out of Focus ¶ 

The scroll wheel on top of the headset is used to adjust the focus. While wearing the headset, adjust the scrolling wheel to move the lenses toward or away from the mobile device until the screen display is clear. If the wheel is not adjusting the focus it can be accessed for further troubleshooting with this guide.

Lenses Damaged ¶ 

A scratched or cracked lens can impair view of screen. If lenses are damaged they need to be replaced.

Lens Protection On ¶ 

The headset comes with a protective film on the lenses that is meant to be removed prior to first use. Peel plastic protectors off lenses before using them.

User Eyesight ¶ 

The headset is not intended to replace regular vision correction devices. Use of regularly prescribed contact lenses are recommended, if possible, to provide the best fit with the headset.

Lenses Dirty ¶ 

The lenses can accumulate fingerprints or dust through use. Use a microfiber cloth to wipe the lenses clean.

Trackpad Not Working ¶ 

Nothing is happening when touching/pressing the tracking pad.

Software Issues ¶ 

To avoid software issues interfering with use of the trackpad make sure to open VR apps through the Oculus app.

Too Much Pressure ¶ 

Using too much pressure can cause the device to not sense finger movement. Lightly swipe and tap to make a selection while using the Gear VR.

Faulty Trackpad ¶ 

If nothing else has worked it may be possible that the trackpad has a loose connection or is faulty. Follow this guide to access the trackpad for further troubleshooting or replacement.

Error Message: Network Errors ¶ 

"Network error” pops up on screen.

Phone Not Connected to Wi-Fi Network ¶ 

Make sure that the phone is connected to Wi-Fi and not the mobile network.

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