Samsung Galaxy J3 Troubleshooting

How to fix common issues with a Samsung Galaxy J3 smart phone.

Screen is turning off or freezing ¶ 

Phone is turning off and freezing while I am using it

Phone is not charged ¶ 

If the smart phone being used is not charged enough it will continue to turn itself off. When the phone was purchased it should've come with a micro USB charger. If you do not have one, you can easily purchase one from any grocery or electronic store.

Phone requires restart ¶ 

If the phone continues to freeze the phone may just need to be restarted. This is a common flaw with even the most recent smart phones.

Motherboard is faulty ¶ 

If the previous steps have not cured your phone of its ailment, the motherboard itself may need to be replaced. [Guide link]

Phone will not charge ¶ 

Phone will not charge no matter how long I plug it in.

Charger is faulty ¶ 

If your phone does not charge when plugged in, the charger may need to be replaced. You can purchase a micro USB charger from any grocery or electronic store.

Battery is faulty ¶ 

If you have tried everything above and the phone is still turning off, the battery may be faulty. Try replacing the battery by ordering one from amazon.

Charging port is faulty ¶ 

If your phone still is acting up, the charging port may be broken due to water damage or factory issue. Try using this guide to replacing the charging port. [Guide Link]

No sound when using headphones ¶ 

When I plug my headphones in, no sound is coming out

The headphones may be broken ¶ 

The headphones used may be broken in some way. Try buying a replacement pair at any grocery or electronics store.

The phone may have water damage ¶ 

The best way to check for water damage is to put the phone in a closed bag of rice. If the phone has water damage that isn't too severe, the rice should absorb the water from the phone.

Headphone jack may be broken ¶ 

If the previous steps are taken and there is still no sound when using headphones, the headphone jack itself may need to be replaced.

Home button is sticking or not working at all ¶ 

When I try to use my home button it either sticks so i have to turn my phone off, or does not work at all.

Your phone may be experiencing software problems ¶ 

Try rebooting your phone, or resetting to factory settings.

The home button may be broken ¶ 

If the above solutions do not work the home button may need to be replaced. [Guide Link]

Camera is cracked ¶ 

When I try to take picture my camera seems to be cracked

Middle frame bezel may be cracked ¶ 

The more likely thing is that the middle frame bezel is cracked. This is the plastic cover over the camera that protects it. This may need to be replaced. [Guide Link]

Phone camera may actually be damaged ¶ 

If the this the case and the above solution does not work, the camera may need to be replaced.


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