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Samsung Chromebook Series 3 Troubleshooting
- Device Won't Turn On
- Screen Is Too Dark Or Completely Black
- Keyboard Keys Don't Work
- Speakers Crackling or Not Working
- Headphones/Headset Not Working
- Charger Doesn't Work
Device Won't Turn On ¶
You can't get your Chromebook to turn on and it shows no signs of turning on.
Charger Is Broken ¶
Your battery may have drained and the charger is not supplying power to charge it back up. See the section on charger troubleshooting.
Battery Has Reached End Of Life ¶
The rechargeable battery in your Chromebook has a limit to its lifetime. Eventually the battery loses the ability to hold a charge and needs to be replaced.
Power Key Is Broken ¶
The power key on your keyboard may not be registering a signal. See the section on keyboard troubleshooting.
Motherboard is Broken ¶
The main board of your Chromebook may be broken and needs replacement. Note that when replacing the motherboard, you will lose any data saved on the Chromebook itself, since it is stored on the old motherboard. Data saved with Google, such as on Google Drive, will be retained so long as you sign in to your Google Account with the new motherboard.
Screen Is Too Dark Or Completely Black ¶
Your screen is too dark or doesn't show anything at all, but you know your Chromebook is on because of the power light or sounds it makes.
Brightness Setting Too Low ¶
Your settings for brightness may be set to low. Turn up the brightness by pressing the eighth key on the top row of the keyboard, with the larger sun symbol.
Screen Is Broken ¶
If the light on the power button lights up and the Chromebook works when you plug it into an external screen over HDMI, then your Chromebook's screen may be broken and needs replacement.
Keyboard Keys Don't Work ¶
Pressing the keys on your keyboard doesn't do anything.
Dirt Under Keys ¶
If there is dirt under your keys, it may be preventing keys from triggering. Use a soft brush to clean out the dirt from under the keys.
Keyboard Connector Not Properly Seated ¶
The ribbon cable that connects the keyboard to the motherboard may have been connected improperly. Take apart your Chromebook and check that the connections have not become loose.
Keyboard Is Broken ¶
Your keyboard may be broken and needs to be replaced.
Speakers Crackling or Not Working ¶
Your speakers make a crackling noise or you can't hear anything out of them.
Volume at Improper Level ¶
If you cannot hear anything, first make sure your volume is loud enough. On the other hand, if your volume is too loud, it may make the speakers overload and crackle.
Speaker Obstruction ¶
There may be something physically obstructing or touching the speakers, muffling or making them crackle. Follow our speaker replacement guide to take apart your Chromebook and check the speakers for obstruction.
Speakers are Broken ¶
Your speakers may be simply broken and will need to be replaced.
Headphones/Headset Not Working ¶
Your headphones or headset aren't playing sound from your Chromebook when plugged in.
Broken Headphones/Headset ¶
Verify that the headphones or headset work with another device, since it may not be the Chromebook that is broken.
Dirt or Lint in Headphones Jack ¶
The headphones/headset jack on your Chromebook (the hole you plug your headphones into) may need to be cleaned. Often it can fill up with dirt or lint. Using tweezers, gently attempt to pull out anything built up inside of the jack.
Motherboard is Broken ¶
The main board of your Chromebook may be broken and need replacement. Note that replacing the motherboard, you will lose any data saved on the Chromebook itself, since it is stored on the old motherboard. Data saved with Google, such as on Google Drive, will be retained so long as you sign in to your Google Account with the new motherboard.
Charger Doesn't Work ¶
Your charger won't charge your Chromebook and the charging light on the Chromebook does not light up.
Port is Broken ¶
The port that connects the charger to the motherboard may have a loose connection or may be broken. Follow our charging port replacement guide to check the connections, and if necessary, replace the port.
Charger is Broken ¶
If the light on the charger itself also does not light up, then the charger itself may be broken and needs replacement.