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Nintendo 3DS XL 2015 Troubleshooting

The Nintendo 3DS XL 2015, marketed as the New Nintendo 3DS XL, was released October 11, 2014 in Japan and February 13, 2015 in North America. It is slightly larger than the original model, with the cartridge reader shifted to allow room for the new ZL and ZR buttons.

Speakers Do Not Produce Sound ¶ 

The audio does not project from the speakers clearly

The Audio Slider Is Off ¶ 

Try pushing the slider to the on position.

Touchscreen Does Not Respond ¶ 

Gestures to the device's touchscreen has been found unresponsive and/or sluggish

The Screen Could be Dirty. ¶ 

Try to wipe the screen with a microfiber cloth around the corners of the frame.

Screen Protector Interference ¶ 

Remove the screen protector (if you are using one) and try to use the screen again.

The Screen Could be Faulty. ¶ 

Try to replace the screen of the device.

The Circle Pad Does Not Move Smoothly ¶ 

The circle pad (analog stick/joystick) is too loose, does not return to center, is difficult to move, or does not move at all.

Debris is Obstructing the Circle Pad ¶ 

If the circle pad is sticky or hard to move, there may be debris lodged within. Follow the guide to remove the circle pad in order to check for any debris that may be causing the issue. Debris can be safely removed with compressed air or a cloth dampened with isopropyl alcohol.

Defective Circle Pad ¶ 

It is possible that the mechanisms inside the circle pad have broken. If this is the case, you will need to replace it. See the circle pad replacement guide.

The Console Will Not Power On ¶ 

The Nintendo 3DS XL will not power on.

Drained or Faulty Battery ¶ 

If the console will not turn on, it is likely your battery is drained or defective. If charging the device does not solve the problem, try replacing the battery. You can remove and replace the battery by following the replacement guide.

Battery Replacement Guide

The Circle Pad is Not Responding ¶ 

Nothing happens when the circle pad (analog stick/joystick) is moved.

Defective Circle Pad ¶ 

If a quick restart doesn't fix the problem, you may need to replace the circle pad. See the circle pad replacement guide.

A Button Sticks or Requires Excessive Force to Press ¶ 

A button feels jammed. It may be difficult to push, or it might not pop up after being pressed.

Debris is Obstructing The Button ¶ 

There may be debris lodged in the button. Follow the replacement guide to remove the button and check inside for any debris or sticky substances. Debris can be safely removed with compressed air or a cloth dampened with isopropyl alcohol.

Button Replacement Guide

A Button is Not Responding. ¶ 

A specific button or set of buttons does nothing when pressed.

Debris is Obstructing The Button ¶ 

There may be debris lodged in the button. Follow the replacement guide to remove the button and check inside for any debris or sticky substances. Debris can be safely removed with compressed air or a cloth dampened with isopropyl alcohol.

Button Replacement Guide

Defective Button ¶ 

If a quick restart does not fix the problem and the console still does not respond, then the button may need to be replaced. See the button replacement guide.

Button Replacement Guide

Unable to Read or Write to the SD Card Memory ¶ 

The 3DS can't save or access files, and may not even recognize the SD card.

The Card is Not Inserted Correctly ¶ 

Follow the replacement guide to ensure the SD card is correctly inserted. Make sure the spring lock is properly triggered.

Defective SD Card ¶ 

The SD card or the SD card reader may be defective. Try inserting the SD card to another device such as a computer or smartphone. If it still does not work, you may need to replace the SD card.

Defective SD Card Reader ¶ 

If the SD card works in other devices, but not in the 3DS, you will need to replace the SD card reader.

Game Card Not Being Read by the Console ¶ 

The 3DS does not recognize when a game card has been inserted.

The Card is Not Inserted Correctly ¶ 

Remove the game card, checking for any debris in the reader port, and reinsert the card.

Defective Game Card Reader ¶ 

If removing and replacing the game card does not solve the problem, you may have a defective game card reader. Follow the replacement guide to remove and replace it with a working game card reader.

Game Card Reader Replacement

The Directional Pad Sticks or Requires Excessive Force to Press ¶ 

The directional pad feels jammed. It may be difficult to push, or it might not pop up after being pressed.

Debris is Obstructing The Pad ¶ 

There may be debris lodged in the pad. Follow the replacement guide to remove the button and check inside for any debris or sticky substances. Debris can be safely removed with compressed air or a cloth dampened with isopropyl alcohol.

Directional Pad Replacement

The Back Cover Will Not Come Off ¶ 

After unscrewing the two screws on the back cover, it remains very difficult to take off or won’t budge.

The Stylus is Designed to Help You Pry The Cover Off ¶ 

The lips on the blunt end of the stylus can be hooked into the small slots on each side of the cover and used to pull the cover off. These slots are found on the sides of the 3DS not far from the screws you have to unscrew.

4 Comments

What if the console powers on but does not charge the battery, although it still works and doesn't drain battery when on charger? (battery's not faulty)

emaN - Reply

Hello @commonusername, if you are experiencing issues while charging your device with a non-Nintendo charger it may bypass the battery and supply enough current to power the device while turned on. While using an aftermarket charger it is possible that the battery will only charge in sleep mode. What type of outlet are you using and what is the power rating of the plug?

Ryan -

My issue is that the 3ds will "turn on" but both screen displays remain black and there is no sound, yet the on light remains blue. No wireless light.

I've heard that a possible reason is a loose or dislodged wifi card. I opened up the back and gained access to the motherboard, yet I can't seem to find a wifi card. Is there on to be found? If so, what am I looking for and where is it?

dewtwo - Reply

The 3ds will no longer turn on after swapping the bottom lcd screen. The blue light stays on for about 3 seconds, but then turns back off(no sound). I'm currently charging the device, but is their a specific ribbon that I may need to take a closer look at?

Brandon Ward - Reply

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