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Nexus 5X Troubleshooting

Nexus 5X is a 6th Generation Android cell phone developed by LG Corporation; With a 12.3 Mega Pixel camera and fast charging USB port.

Phone Will Not Turn On ¶ 

Reasons your phone is unable to turn on could include the following:

Battery Failure ¶ 

Your phone may be unable to stay charged without being plugged into the wall.

◦Try using a different charger or a different outlet

◦Replace the battery, click here for a Battery Replacement Guide.

Charging Failure ¶ 

Your phone may be unable to charge due to a faulty charger, charging cable, or a faulty charging port on the phone.

◦Try using a different charger or a different outlet

◦If you need to replace your charging port on the phone, click here for a Motherboard Replacement Guide (this will bring you to the motherboard replacement guide, since this is the easiest way to replace the charging port)

Motherboard Failure ¶ 

Your phone may be failing if your screen is displaying black with a flashing red light.

◦Replace your motherboard, you can click here for a Motherboard Replacement Guide.

"Your phone is unable to turn on or your phone has been dropped in water and no longer is working up to its capability."

◦If your phone is not turning on, gets stuck while loading the home screen, or always shuts down immediately after you try to turn it on you may need to replace your motherboard, you can click here for a Motherboard Replacement Guide .

◦If the water damage left behind corrosion on your motherboard, you will need to replace it to ensure your phone can fully function. To replace your motherboard you can click here for a Motherboard Replacement Guide.

Note: If you dropped your phone in water, it is most likely a motherboard issue but it is also possible for many other components to fail such as the battery and screen.

Screen Unresponsive ¶ 

Reasons your screen is not responding could be one of the following issues:

Cracked Screen ¶ 

Your screen is broken and you are unable to click on the screen or open any phone applications.

◦If your screen is cracked or broken, you may want to replace it.

Low Battery ¶ 

Your phone may not be responding because it needs more battery power to operate at full power, and some applications may not activate due to low battery.

◦If you have low battery, plug your phone into the wall for a minimum of 30 minutes.

Screen has lines across it ¶ 

If your screen has lines across it, it could be the following issue:

Touchscreen Failure ¶ 

Your touchscreen isn’t working or won’t let you click on any apps, or open any apps.

◦If your phone isn’t responding by touching the screen, try performing a soft reset: Turn off the phone, remove the battery, wait 30 seconds, then replace the battery, and turn the phone back on.

◦If that solution didn’t help you and you have already reset your phone, you may need to replace your screen.

Camera Not Working ¶ 

Reasons your camera is not working could include the following issues:

Camera Application Failure ¶ 

Your phone’s camera application won’t load or allow you to take any pictures, or suddenly closes right after you open the application; or your phone’s camera only shows a black screen and will not load the camera correctly.

◦If this is the case, the first thing you can do is try to uninstall and reinstall the camera application to ensure it is not a software issue.

◦If that did not resolve your issue and you and you need to replace your camera you can click here for a Front-Facing Camera Replacement Guide or Rear-Facing Camera Replacement Guide.

Lens Cracked ¶ 

Your phone is unable to take quality photos and pictures come out blurry, fuzzy, or dark.

◦If you experience any of the above issues, you need to replace your camera, you can click here for a Front-Facing Camera Replacement Guide or Rear-Facing Camera Replacement Guide.

Bluetooth or Wi-Fi not working ¶ 

Reasons your Bluetooth or Wi-Fi are not working:

Proximity ¶ 

Your phone is unable to connect to any Wi-Fi and/or Bluetooth devices.

◦First thing you can try is moving closer to the access point of either Bluetooth or Wi-Fi device to ensure you are not out of range.

Invalid Credentials ¶ 

You may have typed in the incorrect Bluetooth code.

◦To ensure that the device is paired with the correct Bluetooth device, disconnect and try again with the correct code.

You may have typed in the incorrect Wi-Fi password

◦To ensure that you are trying to access the correct network with the correct password, disconnect from the Wi-Fi device and try again with the correct password.

2 Comments

Anyone with the bootloop problem has had any success reverting the 5X to life can share how to proceed?

Jago MF - Reply

There is a fix by now https://forum.xda-developers.com/nexus-5...

i know probably a bit late but mabye it help someone

Albert Alexander -

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