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Nest Dropcam Pro Troubleshooting

LED status light is off ¶ 

The LED status light, which is supposed to always be on, is not working.

Dropcam Pro is not plugged in properly ¶ 

Before opening the camera, make sure that the power cord is plugged in correctly on both ends. Also check that the cable is not broken.

Status light is disabled in settings ¶ 

Plug the camera into a computer and install Dropcam's software to access its settings. In the settings, you will find an option for disabling or enabling the status light. Make sure that the status light is enabled.

Motherboard is not working ¶ 

If the cable is connected properly but the camera does not turn on, the motherboard may be causing the problem. Replace the motherboard using this guide.

Weak wireless connection ¶ 

The status light is blinking red and blue, and the device is not connecting to Wi-Fi.

Dropcam is too far from a Wi-Fi source ¶ 

Routers can only transmit signal a certain distance. Try moving the camera closer to the source of the wireless connection and see if the problem persists.

Signal is obstructed by objects ¶ 

Objects between the Dropcam and the source of the wireless signal can interfere with its connection. Either move the Dropcam next to the source or move all objects between them away.

Dropcam Pro is not secure on mount ¶ 

The camera appears loose or unstable in the mount.

Dropcam Pro is not locked in place ¶ 

The most common solution to the camera not being secure on the mount is that it's not locked in place. When putting the camera in its mount, make sure the camera goes past the mounting clips, causing them to fully extend outward.

Mounting clips are crooked or broken ¶ 

If the mounting clips on the side of the camera are not extending fully, they may be out of place or broken. Use this guide to remove the mounting clips. If the clips do not appear broken, try to remove them and place them back, tightening the screws. If the problem persists, replace the mounting clips completely.

Display is not showing video ¶ 

The video feed on the computer is not showing any video.

Dropcam Pro is not connected to a display ¶ 

If you're not receiving a video feed, it could simply be a software issue because the camera is not synced to the display. Plug the camera into a computer and install Dropcam's software. Follow the software's instructions to connect your camera.

Dropcam Pro is not plugged in properly ¶ 

Before opening your camera, make sure that the power cord is plugged in correctly on both ends. Also check that the cable is not broken.

Motherboard is not working ¶ 

If the cable is connected properly but the camera does not turn on, the motherboard may be causing the problem. Replace the motherboard using this guide.

Images are always displayed in black and white ¶ 

The video feed does not contain color, even during the day.

Night vision is enabled ¶ 

The night vision option may be turned on in settings. Plug your camera into a computer to install Dropcam's software to access its settings. In the settings, you will find an option for disabling or enabling night vision. Make sure that this option is set to “Auto."

LEDs are not working properly ¶ 

Plug the camera into power, and carefully remove the lid. Observe if any LEDs are not lit. If any LED is not lit, power down the camera and unplug it, then replace the LED using this guide.

Video display is distorted ¶ 

The video feed appears imprecise or unclear.

Lens is unclean ¶ 

The lens may have smudges or dust on it that can distort the video feed. Gently, take a clean cloth and wipe the outer portion of the camera lens.

Lens is placed incorrectly ¶ 

The lens may have shifted and needs to be corrected to restore video quality. Remove the lens from the camera using this guide, then place the old lens back and tighten the screws to see if this fixes the issue.

Lens is damaged ¶ 

The lens may be scratched or broken and may need to be replaced. Remove the lens using this guide, and replace the lens with a new one.

One Comment

I have a nest white advertising bar at the bottom of the screen, how do I eliminate this??

jsmit1000 - Reply

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