Motorola i710 Troubleshooting

Phone won't turn on ¶ 

Low battery ¶ 

• Check the battery meter. Charge the phone if necessary.

Drained/bad battery ¶ 

• If the phone turns on but powers down as soon as the charger is removed the battery is drained/bad and needs to be replaced. See Battery Replacement Guide.

Battery is improperly installed ¶ 

• See Battery Replacement Guide.

Damaged motherboard ¶ 

• If a new battery has been installed and the phone still does not power on, the motherboard may be damaged. See Replace Circuit Board Guide.

Battery won't hold a charge ¶ 

Charging cable is loose ¶ 

• Verify that the charger is firmly inserted.

Drained/bad battery ¶ 

• It is possible the battery has been drained and needs to be replaced. See Battery Replacement Guide.

Phone turns on but the screen is still dark ¶ 

LCD screen is disconnected/improperly connected ¶ 

• Verify that the LCD screen is correctly connected properly. See Replace LCD Guide.

Damaged LCD screen ¶ 

• If the LCD screen is properly connected but still not functioning, the screen may need to be replaced. See Replace LCD Guide.

Cracked/damaged screen cover ¶ 

• See Replace LCD Screen Cover Guide.

Unresponsive keys ¶ 

Keypad cover is damaged/improperly installed ¶ 

• Verify that the keypad cover is correctly installed and not damaged.
  See Replace Keypad Cover Guide.
  • If necessary, replace the keypad cover. See Replace Keypad Cover Guide.

Keypad sensor is damaged/improperly installed ¶ 

• Verify that the keypad sensor is correctly installed and not damaged.
  See Replace Keypad Sensor Guide.
  • If necessary, replace the keypad sensor. See Replace Keypad Sensor Guide.

Voice is not being transmitted through the phone ¶ 

In an area of poor reception ¶ 

• Go to an area of better reception.

Antenna is damaged/improperly installed ¶ 

• Verify that the antenna is not loose or broken. See Antenna Replacement Guide.

Microphone is damaged/improperly installed ¶ 

• Verify that the microphone is properly connected. See Microphone Replacement Guide.
  • Replace the microphone. See Microphone Replacement Guide.

Damaged motherboard ¶ 

• If problems persist, the motherboard may damaged and needs to be replaced.
  See Replace Circuit Board Guide.