Moto G Will Not Turn On ¶ 

The phone does not respond to pressing the power button and shows no signs of powering on.

Drained Battery ¶ 

If your Moto G will not turn on, the problem may simply be a drained battery. Ensure that you have a working charging cable, and let your phone charge for at least 30 minutes. The phone should reboot by holding down the POWER button after charging.

Power button not working ¶ 

Try long pressing the power button for at least 10 seconds. If the phone still does not turn on, unplug the phone if it is plugged in. Then hold down the volume down button while simultaneously plugging the phone into a charger and then release the volume down button. On the menu that appears, use the volume up and down buttons to select “START”, and then press the power button to boot up the phone.

Power button is broken ¶ 

If you couldn’t complete the previous step, your power button may be broken. Contact Motorola/Google for support.

Software Glitch ¶ 

If the Moto G does not respond from simple charging, a reset can be performed as follows:

  1. With the phone connected to the charger, press and hold the VOL DOWN key.
  2. Continue holding the VOL DOWN key, and press and hold the POWER key.
  3. Hold both keys down for over 120 seconds, and then release them.
  4. When the Flash Boot screen appears on the screen, use the VOL UP key to select the Normal Reboot option.

Fully Discharged Battery ¶ 

If your Moto G’s battery has been completely discharged, it may not respond to simple charging. In this case, leave the phone to rest overnight without being connected to a charger. After this period, the phone should respond after 30 minutes of charging. In order to avoid this problem in the future, charge the phone once the battery level reaches 5%.

Bad Battery ¶ 

If the battery is damaged, please refer to the Motorola Moto G 3rd Generation Battery Replacement guide.

Software Malfunction ¶ 

If no other solution fixes the problem, you can perform an external factory reset that will restore your phone's software to factory settings (i.e. before you bought the phone). This is a last resort since it will delete all of the data and information on your phone. The following steps will perform an external factory reset on your phone:

  1. Make sure the phone has at least 25% battery, and then power off the device.
  2. With the phone connected to the charger, press and hold the VOL DOWN key.
  3. Continue holding the VOL DOWN key, and press and hold the POWER key.
  4. Hold both keys down for over 120 seconds, and then release them.
  5. When the Flash Boot screen appears on the screen, use the VOL DOWN key to highlight the "Recovery" option.
  6. Press the VOL UP button to select "Recovery".
  7. When an Android robot with a red exclamation mark appears on the screen, hold down the POWER button and press the VOL UP bottom.
  8. Use the VOL DOWN button to highlight "wipe data/factory reset," and select it with the POWER button.
  9. Highlight "Yes-erase all user data," and select with the POWER button.

Moto G Will Not Charge/Hold Charge ¶ 

The battery level does not increase when plugged in or rapidly decreases when idle.

Bad Charging Connection ¶ 

If your the Moto G does not charge when plugged in, check to make sure the charging cord snuggly connects to the phone and that the cord also has a good connection with the charging source (outlet or computer).

Too Many Background Apps ¶ 

If your Moto G loses charge rapidly, you may have too many apps running in the background. To check this, select the "Settings" app and look under the "Battery" tab. There you will be able to see which apps are using the most energy. Closing unused apps will help to maintain charge.

Faulty Charging Cable ¶ 

If the Moto G will not charge while being correctly plugged in, the charging cord may be damaged. To test this, try using a different charging cord and perhaps a different wall outlet.

Damaged Charging Port ¶ 

If the phone still will not charge, the charging port may be damaged. To replace the charging port, please refer to the Motorola Moto G 3rd Generation Charging Port Replacement guide.

Bad Battery ¶ 

If the battery is damaged, the phone can suffer either a rapid loss of charge or fail to charge altogether. In order to replace the battery, please refer to the Motorola Moto G 3rd Generation Battery Replacement guide.

Weak or Lost Wi-Fi Connection ¶ 

The phone disconnects from wifi frequently, or the connection is unusually slow.

Disconnected from the Network ¶ 

To reconnect to the same network, pull down the settings panel and tap the Wi-Fi icon to turn it off. Then tap the Wi-Fi menu and tap the same network to connect to it again.

Outdated Software ¶ 

There could be a software bug related to Wi-Fi that Motorola/Google has fixed in a recent patch. Under the "Settings" app, select the "About Phone" tab, then select"System updates," and install the latest update if one is available.

Junk Buildup ¶ 

Some issues can be caused by junk buildup that is cleaned when the phone is rebooted. To reboot the phone, hold the power button, tap “Power off,” and hold the power button again after the phone is off to turn it back on.

Failed Authentication ¶ 

If you are getting “Authentication Problem” when you select a Wi-Fi connection from the Wi-Fi page, you probably entered the wrong password. First, verify the password (you might look on the router or ask the Wi-Fi administrator). Then, tap the connection on the Wi-Fi screen, tap “Forget,”and try connecting to it again. This time, enter the correct password that you have verified. If the authentication still fails, try connecting to other networks. If the authentication problem only occurs on one network, the problem is most likely in that network’s settings or connection. Otherwise, you might have faulty Wi-Fi hardware or software. Contact Motorola or Google for support.

Faulty Wi-Fi Chip ¶ 

If your phone’s Wi-Fi speeds are slower than other devices on the same network, try rebooting in safe mode. When the phone is on, hold the power button until “Power off” appears. Tap and hold “Power off” until “Reboot to safe mode” appears, and then tap “Ok”. In safe mode, check your Wi-Fi speeds again. If it is still slow, check again on other Wi-Fi networks. If the problem exists on only one network, your device may have a low priority connection (contact the Wi-Fi administrator for this network). If your device is consistently slower than other devices on multiple Wi-Fi networks, you could have faulty Wi-Fi hardware or software. Contact Motorola or Google for support.

High-Bandwidth App/Service ¶ 

If the Wi-Fi speed is improved by rebooting in safe mode (see previous item), the slowdown is most likely caused by an app or service on your phone. In safe mode, you can open apps on your phone one by one while testing your Wi-Fi speed to find the app at fault. If the app is not necessary, uninstalling it may fix the problem. If the slowdown is not caused by any particular app, you can also try disabling automatic updates on the Google Play Store and automatic syncing. To do this, select the "Settings" app, select the "Accounts" tab, and check the sync settings for each account.

Moto G SD Card Error ¶ 

The phone is telling me that the SD card was unexpectedly removed.

Unmounted SD Card ¶ 

Under the "Settings" app, select "Storage" and make sure your SD card is not currently unmounted. If it is unmounted, tap "Mount SD card".

Outdated Software ¶ 

There could be a software bug related to SD cards that Motorola/Google has fixed in a recent patch. Under the "Settings" app, select the "About Phone" tab, then select"System updates," and install the latest update if one is available.

Junk Buildup ¶ 

Some issues can be caused by junk buildup that is cleaned when the phone is rebooted. To reboot the phone, hold the power button, tap “Power off,” and hold the power button again after the phone is off to turn it back on.

Improper SD Card Insertion ¶ 

Your SD card may be loose or otherwise improperly inserted into the SD card slot. Take off the back cover of the phone using the tab at the bottom and then pull out the SD card from the bottom slot in the top left corner. Insert it again into the same slot, sliding it all the way in. Make sure your phone recognizes the SD card by going to the "Settings" app, selecting the "Storage" tab, and seeing if your SD card is listed.

Faulty Card Reader ¶ 

Follow the instructions above but replace the current SD card with a different one. If the problem persists for other SD cards, it is likely that you have a faulty SD card reader. Refer to the Motorola Moto G 3rd Generation Card Reader Replacement guide.

Screen Is Blank/Unresponsive ¶ 

The interface does not respond when you tap the screen.

Software Glitch ¶ 

If your phone's screen is unresponsive due to a software glitch, a simple restart can help to resolve the issue. To perform this, hold down the POWER button for 10 seconds until the phone turns off. Then, simply turn the phone back on by pressing the POWER button.

If normal reset fails to fix the problem, a forced reset can be performed as follows:

  1. With the phone powered off and connected to a charger, press and hold the VOL DOWN key.
  2. Continue holding the VOL DOWN key, and press and hold the POWER key.
  3. Hold both keys down for over 120 seconds, and then release them.
  4. When the Flash Boot screen appears on the screen, use the VOL UP key to select the Normal Reboot option.

Software Malfunction ¶ 

If no other solution fixes the problem, you can perform an external factory reset that will restore your phone's software to factory settings (i.e. before you bought the phone). This is a last resort since it will delete all of the data and information on your phone. The following steps will perform an external factory reset on your phone:

  1. Make sure the phone has at least 25% battery, and then power off the device.
  2. With the phone connected to the charger, press and hold the VOL DOWN key.
  3. Continue holding the VOL DOWN key, and press and hold the POWER key.
  4. Hold both keys down for over 120 seconds, and then release them.
  5. When the Flash Boot screen appears on the screen, use the VOL DOWN key to highlight the "Recovery" option.
  6. Press the VOL UP button to select "Recovery".
  7. When an Android robot with a red exclamation mark appears on the screen, hold down the POWER button and press the VOL UP button.
  8. Use the VOL DOWN button to highlight "wipe data/factory reset," and select it with the POWER button.
  9. Highlight "Yes-erase all user data," and select it with the POWER button.

Faulty Touchscreen ¶ 

Your phone may have a faulty touchscreen. Refer to the Motorola Moto G 3rd Generation Display Replacement guide to replace your phone's screen.

No Sound Coming Through Headphones ¶ 

No audio can be heard through the headphones, when they are plugged in.

Volume is Mute/Set to Low ¶ 

Since the headphone volume differs from the speaker volume, the volume may actually be muted. Try adjusting the volume with the headphones plugged in by pressing the VOL UP button until the system sound appears to be in the middle.

Software Glitch ¶ 

If adjusting the volume does not help, rebooting the phone may fix the problem. To do this, hold the POWER button for 10 seconds. Once the device is off, press the POWER button to restart the device.

Faulty Headphones/Bad Audio Jack ¶ 

Connect a different pair of headphones, and test the volume again. If the sound works for other headphones, your headphones might be faulty. However, if the problem persists with other headphones, you might have a bad audio jack. Contact Motorola or Google for support.

Moto G Cannot Make Calls or Send Messages ¶ 

You are completely unable to make or receive calls and messages from your phone.

Not in Service Area ¶ 

If you are in an area not covered by your service provider, you will be unable to use data, make calls, or send text messages. In this case, you must return to an area with cell/data coverage.

Airplane Mode Is Activated ¶ 

If airplane mode has been activated on your phone, all calling service and data will be blocked, preventing calls and messaging. To turn this mode off, select the "Settings" app and select the "More" tab. There you will see a slider labeled "Airplane mode." Push the slider to the left so it is greyed out. Airplane mode will then be deactivated.

Data Service Trouble ¶ 

If your data and cell service are not working properly, please contact your phone's carrier service (e.g. Verizon, T-Mobile, Sprint, etc.) for assistance.

Faulty SIM Card ¶ 

If your phone's SIM card is damaged, you will not be able to make calls or send messages. Contact your phone's carrier service (e.g. Verizon, T-Mobile, Sprint, etc.) to request a new SIM card.

Damaged SIM Card Reader ¶ 

If the SIM card itself is not damaged, the SIM card reader may be faulty. To replace the SIM card reader, please refer to the Motorola Moto G 3rd Generation SIM Card Reader Replacement guide.

Software Malfunction ¶ 

If no other solution fixes the problem, you can perform a factory reset that will restore your phone's software to factory settings (i.e. before you bought the phone). This is a last resort since it will delete all of the data and information on your phone. The following steps will perform a factory reset on your phone:

  1. Select the "Settings" app.
  2. Select "Backup and reset".
  3. Select "Factory data reset".
  4. Select "Reset Phone".

48 Comments

What can I do,if after I reset the moto G 3rd gen,when I turn it on,the logo appears and it's turning off and on.please help thanks

jhovzbheng - Reply

did you find a solution ?? i have same probelm now ... help me out

ganezh kumar -

I can't receive any incoming calls when people call it says the customer is talking although it is not

hermiabt - Reply

Did you get this fixed

monteagleridge2 -

My phone 3rd gen not found satellites... i downloaded app NAVITEL and he searching and searching.. after 5 minutes answering : not found gps. What problem i have ??? Apps like speedcameras, speedometer and DigiHud does not work... no gps

kaidop549 - Reply

I tried to transfer some pictures from my Moto 3G to my laptop using a USB cable. I had always done it successfully, but now the computer says "USB device not recognized" and I can't get it to access the phone. Can you help?

Walter Reimer - Reply

I encounter the same message occasionally. I think it is a Windows 10 problem.. Search on the phrase and Windows, and you should find a step by step method to correct the problem. If it comes back repeat the process.

plantedearth1984 -

Hello you have service manual XT1543? thanks

LEMCELL Tutoriais - Reply

when there are incoming calls , reply is , am engaged in another call.but there are no calls at all . want to know the reasons .pl.help .

rekha kalidas - Reply

My first slot of motto g3 does not support 3g and LTE...

When I go to phone information by dialing *#*#4636#*#" and selecting wcdma only then mobile network disappear...

Pls help me to solve this problem

rohitsinghcobra920 - Reply

Hi...my Moto G3 will not allow outgoing calls, the message "Could not start Home" appears/unable to see apps, will not Power Off. Please help!

Geraldine Talley - Reply

Try getting the latest update in settings.

Brianne -

hi my moto G3 is any apps ki no permissions granted. how to salve my problem telme

kreesh143 - Reply

Same prblm mere bhi phn. Me ho rhi hai so what i du.u HV idia ???

azeem azam -

Hi my screen is not turning off while charging, how to fix it. please help me. I even tried turning off "Stay Awake" option in Developer options, but it didn't help. Actually sometimes the screen turns off and sometimes it does not while charging. What could be the reason and How can i fix it.?

Vimal Kumar - Reply

I have an issue where my scream will not sleep no matter what I do.

It also seems to think it's charging all the time.

Frustrating when you need to conserve battery.

Dear Mac -

What can I do,if after I reset the moto G 3rd gen,when I turn it on,the logo appears and it's turning off and on.please help thanks

Yousef - Reply

Thankyou for this information it helped me

Ruby Thakur - Reply

Hey I did the same press volume down n lock key n got some option like - Factory reset , Start etc so I just selected start n press lock key

It helped me because my phone was not switching on but after this It started immediately

But I think contacts are gone or May be they will be back after some time

Ruby Thakur - Reply

how can i come over a problem of screen overly detected

kritikaraghuvanshi76@gmail.com - Reply

im my Moto 3g screen overlay detected setting is activated i am unable to use many apps ....plzzzz help thnx

kritikaraghuvanshi76@gmail.com - Reply

My Moto g3 suddenly stop recognizing my sim card and shows emergency calls only.To solve this i reseted the device.Resetting solved the problem,but the problem arrived again after i restarted after a month due a flight.

Neeti Jaipuriyar - Reply

I have a xt1550 suddenly my phone is not detected by PC tried many cables and various PC's with no hope changed the phone charging port but the problem still persist the technician told me that it's a logic board related problem and he have to disassemble the phone to resolve it Wich I refused be cause I'm afraid that the problem to go bigger after the disassemble and he might not able to solve it he tested the points on the logic board and told me that there's 2 points no giving any response

Ghofran Salem - Reply

My SD card isn't working, all my apps are gone, all my pictures are gone, I put it in an adapter and in PC and it can't be read, it's not broken, I cleaned it... Something is wrong with your marshmallow update...People should sue Motorola

Becky - Reply

hey, I have Moto G3 and recently (after using it for last 18 months or so) all of a sudden both the sim slots are unable to detect the SIM. I gave it in gallery and they upgrade the software, it started working and again in a months time it showed both the sim empty, it also doesn't starts wifi.. again I gave it in gallery, again they did the software upgrade (they said that OS is getting corrupt). Phone started again and after 20 days or so, same problem re-occurred. Can someone help me? I can't spend money in software upgrade every month

Bhushan - Reply

MOTO E3 power display screen block,camera open face negative display, how will rectified please reply soon

giripgt50 - Reply

Hi, I just got the Motorola marshmallow 6 update and now, i cannot download ANYTHING from the Google app store. The thing is that it will say Download Pending...Nothing happens...Please help. I need to download a very important app.

Brianne - Reply

my motorola 3rd g phone ,but why blue&white spot in display ? I try removed spot,data factory again & again but spot not removed why pls help me

nurislam952 - Reply

i cant update anything because my storage space is running out i have tried to swap things to sd card from phone storidge but it wont let me. any ideas????

JIM BRADBURN - Reply

i cant move any data from my phon storidge to my sd card so i can not update anything. please assist.

JIM BRADBURN - Reply

When I go to play videos my screen turns green. Sometimes half of screen is blank.?? HELP

peter.jan - Reply

hai i am using moto xt1550 i have problem in my phone how to solve unable to switch call (Outgoing conference)

sweetezekiea9093 - Reply

when i switch on my moto g3 it just showing logo and staying like that it's not switching on can any tell me the correct solution plz..

music world - Reply

My phone wont turn on. I have done reboot, it turns on, 10 minutes later it wont turn on again. Also tried clearing the cache..everything was working perfectly yesterday. What do I try next???

me123457445 - Reply

My moto g won't power on ive tried everything even reseting still nothing please help it won't respond to anything I've tried

Karima woods - Reply

When i opened the camera on my moto g 3rd mobile ,mobile Automatically shutdown please help me ...

Sagar Madhukar Magar - Reply

plz i need a lil help wit my moto g..since it was reset,it cant turn on wifi and all it shows is turning on wifi while there are wifi connections availabe ...it cant go to the next page so i can set up the phone

osae awuku - Reply

My camera is not working

Mahesh Gajulu - Reply

Please help me

Mahesh Gajulu - Reply

Network problem

Rajesh - Reply

I just got my phone and it came with a sim card inside it already and I am trying to take it out and put in my own sim card but I cannot even take out the sim card its either stuck or I am not pulling it out the right way.

1st I don’t see a button or something similiar to easly take out the sim card so instead I need to use my fingers to pull it out but it only moves like half an inch and then it stops.

Meh Soomuch - Reply

My screen keeps waking up even though I've got the screen features all set off.

I have it set to sleep after 15 seconds and to sleep when power button is pressed.

Pressing power button locks the screen and it goes dark but immediately wakes. The screen will dim as it approaches 15 seconds but then wakes. It will do this until the battery is dead.

The phone also thinks it's charging even though it's not plugged in.

When the phone is off it keeps acting like I've just plugged a cable in and shows me it's charging goes to sleep but the wakes to tell me I just plugged it in, even though I haven't.It will do this until the battery is dead.

A very frustrating phone.

Dear Mac - Reply

Thank You :D

Taha Malik - Reply

Camara flashlight not working.what is the problem?

Nisam Anchal - Reply

I have motorola 3d gen. The problem is that it is showing both sim card empty while it have sim cards as well as when i turned off the phone it blinks many time and then it turned off.

Another problem is that when i plug my phone into charger it gets restart automatically.

Please provide any solution if possible.

Suchit Gupta - Reply

Bluetooth stopped working

Anita Shelton - Reply

Thanks!! This blog helped me a lot.. :)

Sidhi Sankalp - Reply

i have moto g 3rd gen it suddenly shut off when we make call, plz help me what should i have to do

Anil Choudhary - Reply

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