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Mouse left click doesn’t work properly
Left click acts like a double click
Double click speed is fast
If the left click acts like a double click, the click speed might be too fast. To fix this, go to the devices settings, find the mouse choice and click on Additional mouse options. Under the button menu, adjust the speed of double click to make it slower.
Old driver version
To install the latest updated software from the manufacturer, Click here
Bad connection between mouse and receiver
If the connection between the mouse and the USB receiver is weak, make the receiver close to the mouse by plugging it into the extension to strengthen the signal.
Bad button
If the left click still acts like a double click, the mouse may need fixing. Click here to view the guide for button fix.
Mouse doesn’t track properly
Cursor is not following mouse movement
Pointer speed is slow
If the mouse does not track properly the speed may need to be adjusted. To fix this go to the Devices sittings, find the Mouse choice, then click on Additional mouse options. Under the pointer option menu adjust the speed of the pointer to make it faster or slower.
Bad USB port
Plug the mouse into a different USB port (Not a hub) to eliminate the possibility of a bad port.
Dirty LED light/sensor
The LED light or sensor could be dirty or blocked which might cause the tracker to not function properly.
Inappropriate Surface
Sometimes the surface under the mouse could affect the tracker. Try a different surface such as paper.
Mouse not recognized by computer
When the mouse is not synchronized with the computer
Old operating system
Systems that are supported for this mouse are:
- Windows 8
- Windows 7
- Windows Vista
- Mac OS 10.6.8 or higher
Old driver version
To install the latest updated software from the manufacturer, Click here
Faulty USB port
Plug the mouse into a different USB port (Not a hub) to eliminate the possibility of a bad port.
Power management problem
Change Universal Serial Bus controller’s settings
If the mouse is not recognized by the computer it could be an indication of a power management problem. To fix it follow the steps below and the steps of the next section.
- Click the Windows Start flag and type device manager in the search box. In the Programs list, click Device Manager. If you are prompted for an administrator password or confirmation, type your password or click Continue.
- Click the arrow next to Universal Serial Bus controllers to expand the list, then right-click USB Root Hub, and click Properties.
- In the USB Root Hub Properties window, click the Power Management tab. Uncheck Allow the computer to turn off this device to save power to disable the setting.
Disable USB selective suspend
- Click Start and in the search box, type power options. In the Programs list, click Power Options.
- If you are prompted for an administrator password or confirmation, type your password or click Continue.
- Click Change plan settings for the power plan you use.
- Click Change advanced power settings. The Power Options window appears.
- In the Power Options window, expand USB settings, and then expand USB selective suspend setting.
- (For laptop users only) To prevent Windows from turning off the USB root hub when the computer is running ‘On battery’ power, select Disabled in the On battery list.
- To prevent Windows from turning off the USB root hub when the computer is ‘Plugged in’ to a power outlet, select Disabled in the Plugged in list and then click OK
Scroll wheel is not working
The scroll wheel is not functioning
Computer doesn't support scroll wheel movement
Sometimes the issue could be from the computer. Try the mouse on a different computer to verify the issue.
Dirty scroll wheel
Use compressed air to blow through the scroll button
Bad scroll wheel
Click here to view the scroll fix guide.
Mouse won’t turn on
There are no signs that indicate that the mouse is working
Bad battery
When the battery is drained, the mouse won't turn on and there will be no indication that the battery is empty. Click here to view the guide for battery change.
Bad motherboard
If the mouse is not working, it might be an indication that the motherboard is not functioning. Click here to view the guide for motherboard change.
Team
Eastern Washington University, Team S1-G1, Ramos Winter 2018 Member of Eastern Washington University, Team S1-G1, Ramos Winter 2018
EWU-RAMOS-W18S1G1
4 Members
15 Guides authored
26 Comments
my mouse is on but it doesnt connect to receiver
hadm89 - Reply
I had an issue where the mouse is seen by the Gaming Software but it has the error “Please wake up the device.” On Windows (or if on Mac, you have to re-pair the receiver by getting a hold of a Windows computer), I had to download and run the connection utility. I ran into an error where the utility couldn't find the receiver but I came across [this thread: https://community.logitech.com/s/questio... and someone suggested to use the older connection utility version 2.00.3 (VISTA) and it recognized and paired with the mouse! You can find the older program here: https://support.logitech.com/en_us/produ... -- just change the OS to Windows Vista.
Once I went through the pairing process the mouse worked again.
willquach - Reply
Thank You so much this worked. I could not find it on their website so I searched for that version on google and found it https://drivers.softpedia.com/get/KEYBOA... I now have a mouse that works with the new receiver
Josiah -
I am glad that I ran into this comment section. Repairing with the software from softpedia worked!!
Thought that my favorite mouse was dead, very glad that it works again.
Thank you so much!
Ryan Snyder -
light its blinking red & green, any fix?
Lester De León - Reply
i got this problem, maybe u fix it and can answer me how?
cliton -
None of these answers/suggestions addressed my problem.
Information - Reply
I came home from vacation and my mouse was flashing and would not move the cursor. I replaced the batteries, restarted the computer, reinstalled the drivers from the support page, and still the cursor will not move, although the wheel and buttons all work.
Information - Reply
i have multiple g602 mice. i have a receive for each. suddenly this morning one of the mice isnt responding, so i tried the g602 connection utility to see if it just needed to pair. What i’ve found is that all my mice are fine, and one of my receivers is no longer able to pair with any of the mice. any help?
Kyle Ivie - Reply
I have purchased multiple Logitech G602 mice and lost one so trying to connect the 500Hz thumb drive pairing with another G602 but it is not connecting via bluetooth. Since it is the same exact product but not the thumb drive & mouse from same exact box, will the new mouse pair?
Jon Benefiel - Reply
Jon, The mouse should be able to pair to the receiver though these have a special connect utility, NOT the unifying app its specific for this mouse.
Kyle Ivie -
Mouse is on, and connected, but my mapped mouse buttons don’t work, because neither LGS or LGH recognize the device as connected. Keeps happening, any help appreciated.
Marcus Liles - Reply
Intermittent issue with right click. Playing a game where I need to right click to turn, usually it’s a smooth turn and easily controlled. Suddenly it’s no longer easily controlled, and is very fast (like it’s loose?). How can I set this control??
c_m_rainwater - Reply
My PC kept booting my mouse because of USB selective suspend. Thanks for helping me fix the issue.
Greg is Based - Reply
The last couple of weeks the pointer has slowed down dramatically. I’ve went to the mouse settings on the computer and put the pointer speed to max but its still too slow… When i plug in other mice the speed is fine (and this one used to be fine as well). I’ve tried changing the battery, turning it off and on, cleaning the area where the laser is under the mouse, trying different surfaces, trying to put the receiver closer.. nothing. I’ve been trying to download the update but none of the links on this site are working (say it doesn’t detect anything or else say it doesn’t work with my OS.. which is windows 10). Help!
Ksenia H - Reply
My mouse started to blink blue a lot so I tried to stop it and it did then it worked, though, now it will not function correctly. It doesn’t turn on even though I put in new AA batteries.
Wide - Reply
if you are currently having problems with the mouse not being found by the receiver go here and download the program, then run it
https://drivers.softpedia.com/get/KEYBOA...
dandredove - Reply
This information was needlessly well hidden. Thank you, willquach. I fixed a friends computer, and accidentally left my receiver in his tower. It connected with his g403 mouse. And when I got it back. It refused to connect to my g603 mouse. I’ve been troubleshooting for about 8 hours. Extremely annoying. And all the info you find googling is shady at best. Almost got a virus because of downloading different old drivers as well. That took time to fix on top of the rest.
Jim Westby - Reply
Thank you very much for writing this post, my Logitech G602 was not showing on the software, so after seeing your post, I applied all the tips, then I got a good result but later there was another problem. I started seeing this problem in the mouse, so I took the help of this post https://www.logitechgamingsoftware.co/lo... and guess what I got my solution.
Tupu - Reply
So my Logitech g602 turns on and is fine, except it doesn’t connect to the receiver. The way you can tell that it doesn’t connect to the receiver is if you have the blue setting on, it flashes on and off, and that happens when you have the green light to. So, upon literally hours of frustration, I found a simple solution, without buying a new receiver. Okay, so turn on the mouse and take out the receiver. Lay the receiver where you can see it and take off the batteries with the mouse turned on. No, this isn’t a prank and no this won’t electrocute you. Put the same batteries back in right after you took both of them out, And it should work. Now, I realised even if I don’t remove the receiver, it loses connection once you turn the mouse off. So just use this trick whenever you turn your mouse off, and want to connect your receiver to your mouse again so you can do whatever it is you want to do. Hope I helped!
Foxy Proxy - Reply
Mouse works fine… BUT, it keeps on randomly disconnecting and then re-connecting about 0.5-1 sec after… it’s never gone for more then ~2sec but it happens realy often and it’s realy annoying… (every time it reconnects the two lights light up for a short moment…) I don’t know what to do… I already have the receiver on the extension and about 20cm infront of the Mouse… so that’s not it either… I’ve tried both “performance” AND “Endurance” mode… (the switch on the top of the Mouse) didn’t change anything… help plz…
Philip P. - Reply
thank you :)
Hüseyin DÜZGÜN - Reply
I have an issue where my mouse even with new batteries will stay on for only a few seconds. I replace the batteries, and the system indicates low batteries and the need to replace them, and the mouse as well flash the led indicator for low batteries, I already tried turning it off, removing the batteries and holding both left and right buttons for 60 seconds to “discharge any remaining energy stock”. Any thoughts?
Cristian Pereverzieff - Reply
turn on the mouse and take out the receiver. Lay the receiver where you can see it and take off the batteries with the mouse turned on. Put the same batteries back in right after you took both of them out, And it should work.
Paradox Fox_ -
I have an issue where my mouse even with new batteries will stay on for only a few seconds. I replace the batteries, and the system indicates low batteries and the need to replace them, and the mouse as well flash the led indicator for low batteries, I already tried turning it off, removing the batteries and holding both left and right buttons for 60 seconds to “discharge any remaining energy stock”. Any thoughts?
Paradox Fox_ suggested a solution, but it didn't worked... Can anyone help?
Cristian Pereverzieff - Reply
woah! my mouse isn't actually broken. :0 ty ifixit!
Ian - Reply