Student-Contributed Wiki

Student-Contributed Wiki

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Left click acts like a double click

If the left click acts like a double click, the click speed might be too fast. To fix this, go to the devices settings, find the mouse choice and click on Additional mouse options. Under the button menu, adjust the speed of double click to make it slower.

To install the latest updated software from the manufacturer, Click here

If the connection between the mouse and the USB receiver is weak, make the receiver close to the mouse by plugging it into the extension to strengthen the signal.

If the left click still acts like a double click, the mouse may need fixing. Click here to view the guide for button fix.

Cursor is not following mouse movement

If the mouse does not track properly the speed may need to be adjusted. To fix this go to the Devices sittings, find the Mouse choice, then click on Additional mouse options. Under the pointer option menu adjust the speed of the pointer to make it faster or slower.

Plug the mouse into a different USB port (Not a hub) to eliminate the possibility of a bad port.

The LED light or sensor could be dirty or blocked which might cause the tracker to not function properly.

Sometimes the surface under the mouse could affect the tracker. Try a different surface such as paper.

When the mouse is not synchronized with the computer

Systems that are supported for this mouse are:

  • Windows 8
  • Windows 7
  • Windows Vista
  • Mac OS 10.6.8 or higher

To install the latest updated software from the manufacturer, Click here

Plug the mouse into a different USB port (Not a hub) to eliminate the possibility of a bad port.

If the mouse is not recognized by the computer it could be an indication of a power management problem. To fix it follow the steps below and the steps of the next section.

  1. Click the Windows Start flag and type device manager in the search box. In the Programs list, click Device Manager. If you are prompted for an administrator password or confirmation, type your password or click Continue.
  2. Click the arrow next to Universal Serial Bus controllers to expand the list, then right-click USB Root Hub, and click Properties.
  3. In the USB Root Hub Properties window, click the Power Management tab. Uncheck Allow the computer to turn off this device to save power to disable the setting.
  1. Click Start and in the search box, type power options. In the Programs list, click Power Options.
  2. If you are prompted for an administrator password or confirmation, type your password or click Continue.
  3. Click Change plan settings for the power plan you use.
  4. Click Change advanced power settings. The Power Options window appears.
  5. In the Power Options window, expand USB settings, and then expand USB selective suspend setting.
  6. (For laptop users only) To prevent Windows from turning off the USB root hub when the computer is running ‘On battery’ power, select Disabled in the On battery list.
  7. To prevent Windows from turning off the USB root hub when the computer is ‘Plugged in’ to a power outlet, select Disabled in the Plugged in list and then click OK

The scroll wheel is not functioning

Sometimes the issue could be from the computer. Try the mouse on a different computer to verify the issue.

Use compressed air to blow through the scroll button

Click here to view the scroll fix guide.

There are no signs that indicate that the mouse is working

When the battery is drained, the mouse won't turn on and there will be no indication that the battery is empty. Click here to view the guide for battery change.

If the mouse is not working, it might be an indication that the motherboard is not functioning. Click here to view the guide for motherboard change.

2 Comments

my mouse is on but it doesnt connect to receiver

hadm89 - Reply

I had an issue where the mouse is seen by the Gaming Software but it has the error “Please wake up the device.” On Windows (or if on Mac, you have to re-pair the receiver by getting a hold of a Windows computer), I had to download and run the connection utility. I ran into an error where the utility couldn't find the receiver but I came across [this thread: https://community.logitech.com/s/questio... and someone suggested to use the older connection utility version 2.00.3 (VISTA) and it recognized and paired with the mouse! You can find the older program here: https://support.logitech.com/en_us/produ... -- just change the OS to Windows Vista.

Once I went through the pairing process the mouse worked again.

willquach - Reply

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