Student-Contributed Wiki

Student-Contributed Wiki

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USB Port Does Not Work ¶ 

The laptop does not respond when the USB device is plugged in, or doesn't recognize the USB .

USB Device Is Not Plugged In ¶ 

Check if the desired USB device or cord is plugged in. If it is, then click on Computer to see if you can find it. If it isn’t found, then consider the next possible causes and solutions below.

Faulty USB Device ¶ 

If the USB device or cord does not work, then consider replacing them. These can be found online and at your local stores. However, there is a way to fix USB cords that can be done using this guide (USB Cable Repair). If replacements don’t work, consider the next cause and solution below.

Outdated Hard Drive ¶ 

Some USB devices or cords require a newer and updated installation to be able to operate. Use this guide (Lenovo Support) check on the compatibility and/or how to fix the issue.

Faulty USB Port ¶ 

If none of the above work, then your laptop's usb port may be faulty. You can either replace it at a local store, or by yourself. Learn how to replace it here.

Laptop Will Not Turn On ¶ 

The laptop does not turn on when you press the power button.

Battery Is Not Charged ¶ 

Check to make sure the power cord is securely plugged into the laptop and all the parts of the power cord are connected.

Bad Power Adapter ¶ 

Be sure to check every connection from the wall outlet to the laptop. If everything is securely connected and the laptop still won't charge, replace the power adapter.

Bad Motherboard ¶ 

If the laptop is charging and it still won’t turn on, the motherboard most likely needs to be replaced.

Faulty Screen ¶ 

If you try turning on the laptop but the screen does not turn on, the problem could be a faulty screen. Learn how to replace it here.

Poor Processing Speed ¶ 

The programs load slowly and some tasks take a long time in comparison to when the laptop was first used.

Running Programs ¶ 

Having unused software programs can often be the reason for slow processing speeds as they take up storage space. Click on the "Uninstall a Program" option in Control Panel to see if there are any software programs that are not being used anymore. Be careful, however, because some unknown software might have come with the laptop and uninstalling it may lead to additional issues.

Opened Tabs ¶ 

Only keep open tabs that are necessary. Leaving unnecessary tabs open will make the processor work harder due to caches and storage. Consider saving tab URL’s to a favorites folder so you can view them anytime without having them open.

Web History ¶ 

Letting your browser history accumulate can often result in large caches taking up storage space. Deleting the history will delete the caches. Also consider deleting the cookies as it does the same.

Outdated Antivirus Software ¶ 

Newer antivirus programs have taken processing speed into effect. Check to see if your antivirus is outdated using system scanners like Malware. If updates are needed, then research which antivirus programs use the least background processing and run efficiently at the same time. Install the desired antivirus and make sure that only one antivirus is active.

Full Hard Drive ¶ 

Check and see if the hard drive is full. If it is running out of space, then back up the old disk and replace it with a new one. This can be done yourself or by a shop that specializes in replacements of hardwares.

Faulty Or Deteriorating Hardware ¶ 

Check to see if the poor processing performance is based on the hardware of the RAM or hard drive. If so, then you will need to replace the parts. This may be cheaper than purchasing a whole new laptop. Locate a hardware store near by to see if they can help or direct you to some place that can.

Overheating ¶ 

The bottom section of the laptop feels hot to the touch, and the laptop runs slowly.

Opened Tabs ¶ 

Only keep open tabs that are necessary. Leaving unnecessary tabs will make the processor work harder and generate more heat, which can cause overheating. Consider saving tab URL’s to a favorites folder so you can view them anytime without having them open.

Deteriorating Thermal Paste ¶ 

Thermal paste between the heat sink and the processor may be bad or missing and needs replacing. Learn how to replace the thermal paste here.

Battery Will Not Charge Or Hold A Charge ¶ 

The laptop battery will not charge or will be drained within minutes after unplugging the charger.

Laptop Will Not Charge ¶ 

If the laptop will not charge first make sure that the power cord is fully plugged into the wall and that the cord is fully plugged into the adapter. If it still will not charge try using a different power cord to test if the cord is bad or the battery.

Laptop Will Not Stay Charged ¶ 

If the laptop dies within minutes of unplugging the power cord, then the battery no longer works and must be replaced. Learn how to replace it here.

Speaker Does Not Work Properly ¶ 

The sound from the speakers has static, seems distorted or does not play at all.

Headphone Recognition ¶ 

If there is no sound after unplugging headphones, try plugging in and immediately removing the headphones from the audio jack.

Faulty Speakers ¶ 

If there is no sound or a bad scratching sound coming from the speakers of the laptop, then it is probably best to replace the speakers. Learn how to replace them here.

Outdated Audio Driver ¶ 

The new Windows 10 update might cause the same problem. To fix it, you need to update the audio driver. You can also go into your settings and set the Windows 8.1 driver as your default driver.

Faulty Audio Jack ¶ 

If updating Windows 10 or switching back to Windows 8.1 driver did not fix the problem, then the laptop has a bad audio jack. To fix it, you will have to replace the audio jack with a new one. Learn how to replace it here.

Touchscreen Keyboard Does Not React ¶ 

The on-screen keyboard does not pop up in tablet mode.

Compatibility Issues With Windows 10 ¶ 

If you have upgraded to Windows 10 and the on-screen keyboard has stopped working, make sure you have updated to the latest version. If the problem does not go away, try resetting the laptop to factory settings.

Manual Option For Keyboard ¶ 

Check settings to make sure the keyboard is on automatic and not manual. To do this, press the Windows key and R, “touchscreen keyboard and handwriting panel”, double-click, and change it from Manual startup to Automatic. This should make the keyboard appear automatically when the laptop is folded over into tablet mode.

Physical Keyboard Does Not Respond ¶ 

The laptop does not respond when you press any buttons.

Bad Connection Between The Keyboard And The Motherboard ¶ 

The physical connection of the keyboard to the motherboard is loose or broken and needs to be reconnected. This requires removing the back cover and possibly soldering.

Track Pad Does Not Work Properly ¶ 

The track pad on your laptop will not respond to any input. The mouse will hide behind everything except for when it’s on top of the toolbar.

Compatibility Issues With Windows 10 ¶ 

You can fix this problem by updating using latest ITE update. If that did not work you can go back into your settings and restore widows 8.1 driver to your default.

Broken Track Pad ¶ 

If the first step did not work, then you will have to replace the track pad. You can send it back to Lenovo so they can replace it, or you can replace it yourself. Learn how to replace it here.

Laptop Will Not Restart ¶ 

The laptop does not respond when you click restart or press and hold the power button.

Motherboard Is Damaged Or Broken ¶ 

You will have to replace the mother board with a new one. You can buy a new motherboard online and replace the old one. Learn how to replace it here.

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