Huawei Ascend P6-U06 Troubleshooting

Use our Huawei Ascend P6-U06 troubleshooting guide to diagnose any problems with your device.

Battery won't charge ¶ 

The phone is plugged into a charger, but the phone is not charging.

Wall outlet is defective ¶ 

Sometimes the wall outlet may not be functioning properly. Try charging your phone in a different outlet. If your phone begins charging, then the previous wall outlet was indeed faulty.

Charger cable is damaged ¶ 

The micro-USB cable may be broken due to extended use or disconnected wiring. If you have a back up cable, give it a try.

Battery is faulty ¶ 

If the phone is only functioning when plugged in, the phone is not holding a charge. The battery is most likely faulty, and the best course of action is to obtain a new battery and replace the old one.

Micro-USB port is malfunctioning ¶ 

If the port becomes dirty, it may become unresponsive to the micro-USB cable. Try blowing into the port to remove any dust or particles. If a visible particle is still stuck, try gently dislodging it with a toothpick and then blow into the port again. If the port seems clean after blowing, and your phone still will not charge, you are best off replacing the micro-USB flex cable.

Phone won't connect to the internet ¶ 

The phone is unable to connect to the internet, wifi, or cellular provider.

Phone is set to airplane mode ¶ 

Airplane mode will shut off the internet, wifi, and cellular access. You may have accidentally turned airplane mode on while configuring your phone's settings. Make sure airplane mode is turned OFF by going into Settings>Airplane Mode>Off.

Area is a dead zone ¶ 

Unfortunately, some areas have no internet or cellular reception. Try moving to an area where there would likely be a strong signal, such as a library, restaurant, or store.

Earpiece speaker is not putting out sound ¶ 

No sound is coming out of the earpiece speaker when talking on the phone.

Volume is low ¶ 

Make sure the phone is not muted, and then turn the volume up. If the volume is not increasing, the button may be jammed because of repeated use. If gently wiggling the button does not free it, there may be an internal problem with the button. The phone will need specialized repair including micro soldering, which is beyond the difficulty level of our guides.

Earpiece speaker is faulty ¶ 

If you cannot hear someone when making a phone call, the earpiece speaker may be damaged or blown out. This can happen if the phone is dropped multiple times, or if it has undergone extensive usage during a phone call. At this point, you should remove, clean, and reinstall or replace the earpiece speaker.

Screen is not displaying properly ¶ 

The screen has dead or warped pixels, shows only one or limited colors, or is completely black or offset. However, the touch capabilities may still be functioning.

Brightness is all the way down ¶ 

A bright surrounding area (usually outside) makes a screen much harder to read compared to a dark area. Go into a dark room and turn on the phone. The phone display should be visible if the brightness was turned down. Change the brightness by going into Settings>Brightness.

Phone is not charged ¶ 

The phone may have a black screen because the phone is not turned on. If the phone is not turning on after charging, check the battery section of this page.

Glass is not flush with the LCD display ¶ 

The Gorilla Glass screen may not be flat on the LCD display, possibly due to debris underneath the screen. Remove, clean, and reinstall the Gorilla Glass screen.

Screen is damaged ¶ 

If you have dropped your phone a few times, the Gorilla Glass screen may be noticeably cracked or scratched. Your best option is to replace the screen before you potentially harm yourself or your phone with the broken glass.

LCD display is damaged ¶ 

If you have dropped the phone or applied too much pressure to the front screen, the LCD display may be damaged. The display may appear warped, making the screen pixilated and difficult to read. Your best bet is to replace the LCD display.

Camera is taking black pictures ¶ 

Every photo that is taken ends up being the same black picture.

Phone case is blocking the camera ¶ 

Some phone cases may not be compatible with the Huawei Ascend P6-U06, even though the case fits. This will cause blockage of the rear-facing camera, creating black or dark pictures. Make sure you have a compatible phone case to fix this issue.

Shutter is not opening ¶ 

The shutter on the phone may be locked shut. This can happen due to repeated use or if too many pictures were taken in a short amount of time. Your best option is to replace the camera.

Lens is cracked or dirty ¶ 

Oftentimes, dust or dirt particles accumulate, blocking the lens of the camera. Try removing the camera and then cleaning it with a damp cloth. If the lens is cracked, you will need to replace the camera.

Lock button is unresponsive ¶ 

The button has no functionality when pressed.

Phone is frozen ¶ 

If too many applications are running at the same time, or the phone is overheating due to extended use, it may freeze up. If the touch screen and the volume button are both unresponsive, try waiting 5-10 minutes for the phone to unfreeze. Next, quit any unnecessary applications that may be running. If your phone does not unfreeze on its own, remove and reinstall the battery to force the phone to restart.

Button is stuck ¶ 

The button may become jammed after repeated use. If gently wiggling the button does not free it, there may an internal problem with the button. The phone will need specialized repair including micro soldering, which is beyond the difficulty level of our guides.

Touch screen is unresponsive ¶ 

The screen does not respond to touch.

Phone is frozen ¶ 

If too many applications are running at the same time, or the phone is overheating due to extended use, it may freeze up. If the touch screen and the volume button are both unresponsive, try waiting 5-10 minutes for the phone to unfreeze. Next, quit any unnecessary applications that may be running. If your phone does not unfreeze on its own, remove and reinstall the battery to force the phone to restart.

Digitizer is damaged ¶ 

If you have dropped the phone or applied too much pressure to the front screen, the digitizer is likely damaged. In this case, the only fix is to replace the display.

15 Comments

my phones media speaker is not working..

please tell me what happened with it :'(

chjamil080 - Reply

i think its just a software problem.. because Normally its become normal after 12 to 14 hours,, but now its 4th day starts :(

chjamil080 - Reply

my phone fail to switch on bt when it connected to charge system tend to switch on fast and fast shut off so can i save it the problem

davie - Reply

My phone has 20% battery, however won't turn on. When I press the on button, huawei ascend then goes black and then just comes up with android on the screen. Please help!!

Robyn Emily Birchenough - Reply

My phone won't switch on. It will only load the Huawei logo. Is there anything I can do to start the phone... Is it the battery, even though the battery is charging....Help....!!!!!!!!!!!!!

julierobins1 - Reply

My phone won't switch on. It will only load the Huawei logo. Is there anything I can do to start the phone... Is it the battery, even though the battery is charging....Help....!!!!!!!!!!!!!

chalachew -

My phone says the storage is full, says I delete emails but cannot access them as application shuts off, What to do? It is Android 4.2.2.

ajmkimani - Reply

My P 6 on switching it on just displays the android and nothing else.

Please advise me what could be the problem?

Julius - Reply

I have the same problem did u get an answer

Jan van Zutphen -

My phone won't switch on. It will only load the Huawei logo. Is there anything I can do to start the phone... Is it the battery, even though the battery is charging....Help

azwar - Reply

I can't switch from front facing camera to rear facing camera haow do I fix this

garydharris1978 - Reply

plz tell me. my mobile is auto shutdown finaly charging full and overheat ,shutdown again why???

Hafiz Mohsin - Reply

My fone is 3 weeks old.already freezing.cant open easily.whats the problem?am frustrated as its not user friendly at all

lalomakh - Reply

My P8 torch wont turn off. I cannot find the button to switch it off. help please

Ian Morris - Reply

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