HP ProBook 450 G6 Touchpad Is Unresponsive

Some HP laptops allow the touchpad to be enabled or disabled directly from the touchpad surface.

1. Locate the upper-left corner of the touchpad. ⏎
2. Double-tap the corner to disable the touchpad. ⏎
3. Double-tap again to re-enable it.

If the touchpad was accidentally disabled, this should restore normal functionality.

A hard reset can clear temporary software issues that may prevent the touchpad from working.

1. Turn off the laptop. ⏎
2. Unplug the AC adapter. ⏎
3. Remove any discs from the optical drive. ⏎
4. Remove any memory cards from the card reader. ⏎
5. Disconnect all external devices such as printers, scanners, external drives, or USB flash drives. ⏎
6. With the power adapter still disconnected, press and hold the power button for about 15 seconds. ⏎
7. Reconnect the AC adapter. ⏎
8. Turn the laptop back on.

Testing the touchpad using built-in diagnostics can help determine if the issue is hardware related.

1. Turn the computer off. ⏎
2. Turn it back on and immediately press the Esc key repeatedly (about once per second). ⏎
3. When the startup menu appears, press F2 to open the diagnostics menu. ⏎
4. Select Component Tests. ⏎
5. Choose Mouse/Touchpad. ⏎
6. Select a test and click Run Once. ⏎
7. Follow the on-screen instructions to complete the test.

If the touchpad still does not work, resetting the operating system may resolve software-related problems.

The reset feature in Microsoft Windows reinstalls the operating system and restores the computer to its default configuration.

Before performing a system reset, back up all important files to prevent data loss.

1. The ZIF connector must be removed from the cable that connects it with the touchpad. ⏎
2. Afterwards, once the cable is lifted off from the adhesive of the touchpad, you then move the silver tape away from the touchpad. ⏎
3. Finally unscrew the six broad head Philips M2.0×2.0 screws from the touchpad and safely remove the touchpad.