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- Computer Stuck on Frozen/Black Screen
- Laptop is Unable to Start
- Touchscreen Malfunction
- Weak Wireless Connection
Computer Stuck on Frozen/Black Screen ¶
The laptop will not respond and remains on the same screen for long periods of time.
Black Screen With Blinking Cursor ¶
On the black screen, press Ctrl, Shift, ESC to open the Task Manager window. Click the Process tab and look for the following tasks: “Run Once Wrapper” and “Run Once Wrapper (32-bit)”. Right-click the task, and then click the End task button. Windows should start normally.
Black Screen With No Blinking Cursor ¶
Shut down the laptop by holding down the power button. Next, remove the power cord and start up the laptop again. A screen with date and time shows, press 'Enter' and login to your account.
Laptop is Unable to Start ¶
The laptop will not respond or show any sign of powering up.
Faulty Battery ¶
Ensure the battery is holding a charge. If the computer won’t power on regardless of being plugged into the adapter then the battery may be faulty. Replace the battery using the HP Envy Touchsmart m6-k125dx battery replacement guide.
Faulty Power Cord ¶
Ensure the power adapter is plugged in and the charge light is on. If the light is not on, and the adapter is plugged in, the adapter is faulty. Consider purchasing a replacement adapter.
Touchscreen Malfunction ¶
The touchscreen is not working properly with Windows 10.
Dirty Screen ¶
Clean the screen. Dirt and scum can get on the screen, preventing it to work properly.
Driver Software Needs Update ¶
Open Device Manager and expand the Human Interface Devices section. Find your touchscreen. It’s probably called HID-compliant touch screen or something similar. Right click it; if there’s an Enable option click it. Otherwise, click Update Driver Software. Next, choose "Browse my computer" for driver software, select the C: drive and check "Include subfolders" option.
Corrupt Driver Software ¶
Go to Device Manager, then Human Interface Devices section. Find your touchscreen device, right click it and click Uninstall. Delete the driver software for this device and click OK. Restart your computer and the default driver should be installed.
Weak Wireless Connection ¶
The laptop is getting either little or no wifi and is having trouble connecting to the internet.
Low Power ¶
Go to the settings. Once there, go to the wireless tab and raise all the power settings to maximum. After this is done, you should reconfigure your wireless settings and see if the wireless connection improves. You might need to restart your computer.
Router Needs to Restart ¶
There could also be a problem with your router. Try restarting the router and see if the connection improves. You could also try moving the router to a different location and see if that helps.