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Device Won't Turn On

Nothing happens when the power button is pressed.

Battery Is Not Charged

Often times users don't notice their battery losing charge. If the device will not turn on, the battery could be dead. Plug the device into its power source and, after allowing it to charge for several hours, try turning the device on again.

Faulty Power Outlet

It is possible that the power outlet that is being used to charge the device is in test mode or its circuit has been blown. To test for this, first check the device while it's charging to see if the device registers it is plugged in. If not, push the reset button on the outlet, located in between the two sockets and try charging the device again. If the device still will not charge, the circuit in the outlet could be blown and will need to be fixed. Now, try charging the device in a different building using a different outlet. If the device still will not charge then there is most likely a different issue listed below.

Faulty Power Cord

A device is unable to receive charge if the power cord or adapter is broken. To ensure that the chord is the problem, charge the device with a different power chord. If the device is able to power up, the problem is likely a faulty cord that can easily be replaced. However if the device will not turn on, there is a different problem within the device.

Broken Power Button

If, after ensuring that the battery is fully charged, the device is still unresponsive, the power button could be broken. It is important to ensure that the problem cannot be fixed without opening the device up, before following the steps in this guide to replace the power button.

Screen Is Faint or Black

The Google Pixel turns on and works normally, but the screen is very dim making it difficult to see the graphics on the screen.

Brightness Is Low

A common cause for a dim screen is setting the device’s brightness too low. To fix this either turn on auto-brightness in Settings, which automatically adjusts to the amount of visible light in the current environment, or manually adjust the brightness as preferred.

Battery Is Low

The device has an energy saver setting that dims the screen when the battery is low. To fix this simply turn up the device’s brightness from the control center in Settings or turn off the energy saver setting.

Battery Is Dead

If the screen is completely black and will not turn on, the battery could be dead. Plug the device into its power source and allow it sufficient time to recharge.

Distorted Audio

Whenever the Google Pixel C plays audio, it comes out sounding unclear.

Broken Headphones

Audio distortion can be caused by broken headphones (or whatever external device is plugged into the audio jack). To ensure that the problem is external, test the headphones in a separate device. The the audio remains unclear, replace the headphones. If audio is distinct, the problem is likely internal.

Broken Audio Jack

If the headphones are operational in other devices, the distorted audio could be caused by a broken audio jack. Isolate the problem by trying different working pairs of headphones on the device. If the problem persists, replace the audio jack using this guide.

Broken Internal Speakers

If the audio is only distorted when played from the device’s internal speakers, the speakers are most likely broken. Replace the speakers using this guide.

Keyboard Is Unresponsive

When typing there are visible lags between the information inputted through the keyboard and what is presented on the screen.

Keyboard Keys Are Sticky

If liquid is spilled on the keyboard, it should be detached from the tablet immediately. For a minimal spill, remove the affected keys by pulling up on two adjacent corners of each key. They should easily snap off. Wipe the keyboard with a paper towel, or use a cotton swab for more precision. Replace the keys that were originally removed. For more severe spills consider replacing the entire keyboard as outlined in this guide.

Key Is Worn Out/Overused

Sticky or unresponsive keys can be a result of overuse due to continuous impact. The broken key will need to be replaced by pulling up on two adjacent corners of the key, snapping it off. The replacement key will click easily into place.

Bluetooth Is Not Connecting

Lags relating to the keyboard can be caused by a bad Bluetooth connection. Try turning off the Bluetooth on the tablet and then turning it back on to reset the connection. If the problem persists, turn off the tablet and restart it. Often times reboots will help to reset the device to the state it was in before the software malfunction.

Screen is Split or Frozen

Half of the screen suddenly stops working or becomes unresponsive.

Software Malfunction

A frozen or blacked out screen can be caused by a glitch or overload within the device’s server when too many actions are being done or programs are being run. A force restart of the device will reset the state of the software to before the malfunction.

Loose Cable Connection to Screen

Dropping the device can often knock out small internal parts that help the device function properly. One of these components is a cable connected to the screen that causes the screen light up. This can be fixed by removing the screen, identifying the loose connection, and reattaching the part. Remove the screen using this guide.


What if my pixel c has a black screen? This is driving me Nuts! HELP ME (imagine desperate voice)

It turns on but the backlight is not shining through the lcd panel? (I promise it’s not a brightness problem) If I tap on the battery indicator just before I press the power button when its off, the screen turns on if I had perfect timing. It did not come like this and I can’t remember when it started but it takes me a few minutes to turn the tablet on. Trying to get that perfect timing.

Jacob Garner - Reply

I have the same issue now since November security upgrade.

Did you find a way out?

Bruno Darrah -

Did you get this issue resolved? Im thinking bad backlight.. Just curious. thanks

Bronsema Seth - Reply

The last few days my Pixel C has started to act up as well. I can hear the sound of screen lock, the LEDs on the back lights up, but the screen is black. At first I could restart the tablet by force it to restart but now nothing happens at all.

I wonder that Google have done? Trying to get us to buy new tablets?

Ola Eliasson - Reply

I had this issue in November too. I finally gave up after speaking with Google tech support. I was told it was probably a hardware failure. Fast forward to yesterday and on a whim I plugged it in. It showed battery charge picture. After it charged it's now operating flawlessly. My guess is their update pegged the brightness setting as low as possible. Even though mine was running fine I checked settings and it was showing as totally dark.

scott lundberg - Reply

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