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Galaxy Tab S 10.5 Troubleshooting

A troubleshooting guide for solving common problems with the Galaxy Tab S 10.5.

The screen is on, but the touch screen is not responding.

If the screen is on and will not respond to any functions, it may be frozen and needs to be restarted. Hold down the power button for about 10 seconds until the screen goes off. Then press the power button to turn the device on.

Sometimes holding down the power button for 10 seconds will not power off the device. If this happens try holding the “Volume Down” button along with the power button. Wait 10 seconds and the screen should power off. Press the power button again to turn the device on.

The digitizer may need to be replaced.

The battery is drained out after moderate use

Apps running in the background can drain the battery fast. Make sure to close all apps and games when not using the tablet. Turn off wi-fi and GPS when the tablet is not in use or near a internet source, as the phone will waste energy searching for wi-fi and location. Decreasing the brightness can also help to save energy.

If closing the apps and changing the settings of the tablet do not work then the battery might be defective. Replace the old battery using the guide.

The home button won't respond or isn’t there.

If the button does not respond, you might need to reboot your phone. If this does not work, you’ll need to replace the button.

When button can't be pressed, there may be something below it holding it up. To fix this, remove the button and make sure nothing is stuck below it. Check this guide to remove the button. You may need to wipe off the area underneath. Once it is sufficiently clean, snap the key back into position. If it still doesn’t work, you’ll need a replacement.

If home button is missing, replace it.

Even when plugged in, the device will not charge

The battery of the device may be defective, not drawing enough voltage to pass a certain limiting threshold. Once below the threshold, the device won’t draw power to the battery at all. Try to either recharge the batteries as shown in this video for a temporary solution, or for a more viable and more permanent solution, attempt to replace the battery.

There may be debris in the charger port. Use a toothpick, paper clip, or other small utensil to scrape out any build up in the actual port.

If the charge port is faulty, it will need to be replace. use this guide to replace it.

The camera app does not work or it shows only black.

The camera application might be corrupted. Try downloading a different camera application from the play store. Another solution to the problem is to save all of the data and return the tablet to factory settings.

If none of this works, the camera might be broken. In that case, replace the camera with this guide


I have already replaced the charging port ribbon cable and battery. Although the tablet displays charging mode, the charging indicator is dropping. The tab's charger works OK, it charges my cell phone. I will try the recommended temporary solution but I believe, it has be a solution for this issue from Samsung, there are so many people reporting the same problem.

Miguel Uribe - Reply

Check out the many YouTube videos on tablets not charging. I was told by Samsung that my tablet did not have a replaceable battery. I could not get it to charge changing cords, adapters, etc. I found one video that said scrub with toothbrush dampened in isopropyl alcohol. I then sprayed it with compressed air. It charged to 100% in 2 hours!

Robert Saxton - Reply

Use this also on your smartphone or any similar device with a microUSB charging port. And don't forget the cables also.

Robert Saxton - Reply

What. does. it mean when. You. see. the battery. icon. with a !inside of. it? ?

Leon Williams - Reply

Battery show s !inside, what. it. mean?

Leon Williams -

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