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Cuisinart DFP-14BCN Troubleshooting
Device Won't Turn On
Device is unresponsive when the on or pulse button is pushed.
Device Not Plugged In
Check to make sure your device’s cord is plugged into an outlet.
If your device is plugged in but not turning on, your outlet may not be working. Test the outlet for power by plugging in another device that you know is working. If power is being supplied, your device may need further maintenance.
Device Recovering from Overheating
If your device has recently overheated from excessive use, the device won’t turn on for 5 minutes to 1 hour afterwards. Wait the allotted time and try turning on your device again.
Faulty Power Cord
If your power cord has any exposed wires, it is most likely damaged and will need to be replaced. Refer to the Cuisinart DFP-14BCN Power Cord Replacement guide for instructions.
Blades Won't Spin
Device is properly plugged in, but blades won’t spin when on or pulse button is pressed.
Device Components are Not Properly Aligned
Check to make sure that all components of your device are properly aligned. For safety, the machine will not run if components are out of place. To align your device, lock the work bowl so the handle is facing the front of the processor base. The cover locks the same way as the bowl. Set the cover so the tab is slightly left of center, and then turn it to lock into place. Slide in the large and small pusher and compress the small pusher so that the safety locking mechanism is engaged. Refer to the Cuisinart DFP-14BCN Bowl Replacement guide to check if your device is properly aligned.
If the drive shaft spins easily by hand but the motor only hums when powered on, your capacitor may be faulty and needs to be replaced. Refer to the Cuisinart DFP-14BCN Capacitor Replacement guide for instructions.
Faulty Drive Shaft
If the drive shaft does not spin easily by hand, it may be faulty and needs to be replaced.
If the motor does not spin, it may be damaged. The motor may create a sound as if it is about to start, but does not do so.
Damaged Safety Feature
If all of the device's components are in place and the motor and drive shaft are functioning, the safety switch could be stuck. This feature prevents the blades from spinning when the parts are not completely or correctly assembled. See the Cuisinart DFP-14BCN Safety Switch Replacement guide for instructions on how to access and replace the safety switch.
Device Stops During Use
Blades stop spinning while food processor is in use.
Device Became Unplugged
Plug your device back into a functioning outlet.
Device May Have Overheated
If the blades stop spinning mid-use, excessive strain may have caused the motor to overheat and stop. Turn off the machine and wait 5-10 minutes for the motor to cool off. Try processing the food again in a smaller batch or for a shorter amount of time.
Blade is Jammed
The amount of food used may have exceeded the device’s maximum capacity. If there is excess food build-up, the motor will slow down and stop due to increased resistance. Remove half of the food, and process it in two batches. For future use, refer to the Cuisinart DFP-14BCN Instruction Booklet, which offers the recommended capacity for food being processed.
Device Continues Running After Use
Blades spin when one or more of the device’s components are not properly aligned.
Faulty Safety Switch
The safety switch that keeps the blades from running when the device is not aligned is not working. Replace the safety switch. Refer to the Cuisinart DFP-14BCN Safety Switch Replacement guide for instructions.
Tabs Broke Off
The plastic tabs on the cover that engage the safety mechanism broke off, causing the machine to not run.
Excessive Force Used
If the cover of the processor was pulled on too hard, the plastic tabs can snap off. If the tabs are still in good shape, they may be glued back on. Use PVC pipe glue to secure the tabs. If the tabs broke into multiple pieces, you should buy a replacement cover with functioning tabs.
Liquid Leaks From Device
Liquid leaks from the bowl when the device is being used.
Too Much Liquid
If liquid leaks out between the bowl and cover when the device is running, you added too much liquid. Add a maximum of 3 cups thin or 6 cups thick liquid. Turn the motor on before adding other liquid ingredients and add liquids slowly to allow the other ingredients to absorb it.
Seal Not Created Between Blade and Bowl
If liquid leaks from the bowl onto the motor base, remove the bowl from base as soon as you finish processing. Do not remove the metal blade first. When the bowl and blade are removed together, the blade drops down and forms a liquid-tight seal against the bowl.
Device is Dirty
The device has accumulated food particles or odors after use.
Use Over Time Has Caused Device to Smell
If use over time has caused your processor to smell, you will need to clean your device. Mix a solution of half water and half baking soda. Pour the solution into the bowl and soak for 15 minutes to eliminate odors. Rinse the bowl under running warm water and dry thoroughly to prevent bacteria growth or damage.
Food Trapped in Safety Mechanism
Food particles may accumulate in the bowl and lid’s safety mechanism. To remove food buildup, unplug the device, remove the blade and discs, remove the bowl and cover from the base, and soak them in warm, soapy water. If the safety mechanism has a lot of buildup, soak the parts in a solution of half water and half vinegar. After 30 minutes, remove the bowl and cover from the soaking solution and rinse them under running warm water. Use a small brush, pipe cleaner, or cloth-covered chopstick to dislodge food particles. Dry the bowl and cover thoroughly to prevent bacteria growth or damage.