Preliminary Troubleshooting Topics

The battery does not keep a full charge. ¶ 

Not charged ¶ 

  • Ensure that the power bar is completely full before unplugging the device from its charger. The USB 2.0 charger may also be bad. Try charging the device with a different USB 2.0 charger.

Bad battery ¶ 

  • The battery may be faulty. This is due to loss of memory on the battery and inability to retain its full capacity. Obtain a new battery and see battery replacement guide.

The buttons do not work. ¶ 

Bad button module ¶ 

  • If the button module is replaced and the buttons still don't work, the motherboard may be bad. Obtain a new motherboard and see motherboard guide.

The device has a crack on the screen. ¶ 

Cracked outer shield ¶ 

Cracked inner screen ¶ 

  • If there is discoloration on the screen there may also be a crack in the inner screen. The inner screen attached to the motherboard needs to be replaced.

The device does not turn on. ¶ 

Uncharged battery ¶ 

  • The battery may be dead. Plug the device into its charger.

Bad battery ¶ 

Bad hard drive ¶ 

  • The hard drive may be faulty. This can occur for many reasons, including power failure, damaged spindle or disk, and corrupt data. Obtain a new hard drive and see hard drive guide.

Bad inner screen ¶ 

  • The inner screen may be broken. The inner screen attached to the motherboard needs to be replaced. Replacing this component requires soldering.

There is no audio from the device and the speakers work. ¶ 

Broken audio jack ¶ 

  • The audio jack may be broken. This may be due to a problem with the audio jack connection to the IDE connector. Obtain a new IDE connector and see IDE connector guide.
  • If the IDE connector has been replaced and the audio still does not work, the motherboard may be bad. Obtain a new motherboard and see motherboard guide.

There are stripes in the screen. ¶ 

Broken inner screen ¶ 

  • The inner screen may be broken. The inner screen attached to the motherboard needs to be replaced. Replacing this component requires soldering.

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