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Student-Contributed Wiki

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Poor Screen Touch Response ¶ 

The device is not responding to touch or has a sluggish response.

Debris on Screen Blocking Touch Input ¶ 

Using a damp microfiber cloth, wipe the screen to remove any dirt or debris that may be preventing the device from registering touch properly.

Software Needs Resetting ¶ 

Turn off the device by holding down the power button for 3 seconds, then selecting the “Power Off” option on the display. Wait 30 seconds, then turn the device on by holding down the power button until the device turns on. This procedure resets various software operations that may be preventing the touch screen from functioning properly.

Faulty Touch Digitizer ¶ 

Use a stylus to rule out problems with the device’s touch sensitive components. If the stylus works, but touch does not register without the stylus, wash your hands and clean the device’s screen. If the stylus does not work either, there is likely a problem with the phone’s digitizer.

Non-Responsive Volume Control Buttons ¶ 

Volume control buttons are behaving irregularly.

Software Needs Resetting ¶ 

Turn the device off by holding down the power button for 3 seconds, then selecting the “Power Off” option on the display. Wait 30 seconds, then turn the device on by holding down the power button until the device turns on. This procedure may reset various software operations that prevent the volume control buttons from functioning properly.

External Damage to Button Mechanism ¶ 

Press the volume control buttons to ensure that they return to their original position. If the buttons cannot be manipulated normally, there is likely some debris caught in the button mechanism. Carefully remove the debris with a toothpick.

Case/Cover Blocking Buttons ¶ 

If applicable, remove the phone’s protective cover or case and attempt to use the volume control buttons. If the buttons now function properly, then the phone’s protective cover or case may have not been fitted correctly.

Internal Damage to Button Mechanism ¶ 

If applicable, remove any external cover or case from the device. Press the volume control buttons to check if they are firm and are providing regular feedback. If the buttons are not rigid or otherwise respond unusually, then they may require replacement. Use the button replacement guide here. BLU Life XL Volume Control Buttons Replacement

Phone not Charging ¶ 

The phone will not charge when plugged in.

Debris in Charging Port ¶ 

Use a light source to inspect for the inside of the charging port to check for any debris that may have become stuck. Carefully use a toothpick to remove the debris without damaging any of the delicate internal wiring.

Malfunctioning Charging Cable ¶ 

The charging cable may be damaged. Attempt to charge the device using a different device-approved charging cable.

Damaged Wall Adapter ¶ 

The charging adapter may be damaged. Try charging the device using a different device-approved charging adapter.

Damaged Device Charging Port ¶ 

The charging port on the device may be damaged and in need of replacement. Follow the charging port replacement guide here. BLU Life XL Charging Port Replacement

Distorted Audio Output From Speaker ¶ 

The Audio sounds distorted or garbled.

Volume is too Low or too High ¶ 

The volume may be set too low or too high, affecting the sound output. Try adjusting the volume and see if this solves the sound quality issue.

Debris in the Speaker ¶ 

Use a light source and inspect the speaker holes for debris. If the holes are clogged, use a small thin object, such as a needle or paperclip, to remove the debris. Be careful not to damage the speaker by inserting the cleaning utensil too far into the speaker holes.

External Case Blocking the Speaker ¶ 

If there is an external case on the device, check to determine if the case is blocking the speaker output. This could result in distorted audio. Remove the external case completely to determine if audio quality improves.

Damaged Speaker ¶ 

Disassemble the device to visually inspect the speaker. Follow the procedure in the speaker replacement guide here. BLU Life XL Speaker Replacement

Camera Not Functioning ¶ 

Pictures and videos are blurry or distorted.

Dirty or Smudged Lens ¶ 

Remove any debris that may have built up on the camera lens by wiping the lens with a clean microfiber cloth.

Improper Camera Settings ¶ 

When using a camera app, check the camera settings and make sure they are set correctly for your application. Incorrect settings may affect the camera’s performance which may result in poor images or video.

Software Needs Resetting ¶ 

To reset the image capturing software, turn the device off by holding down the power button for 3 seconds, then selecting the “Power Off” option on the display. Wait 30 seconds, then turn the device on by holding down the power button until the device turns on. This procedure resets various software operations that may be preventing the image capture software from functioning properly.

Damaged or Scratched Camera ¶ 

Lens scratches and other physical damage will affect the camera’s ability to take clear pictures. If all of the previous steps have failed to remedy the issue with the camera, then it should be replaced. Follow the procedures in the camera replacement guide here. BLU Life XL Camera Replacement

Wi-Fi Enabled but not Connected ¶ 

Unable to connect to networks while Wi-Fi is connected.

Not Connected to a Network ¶ 

If the device is too far away from the Wi-Fi source, the device may be unable to receive a signal. Move closer to the Wi-Fi source. Additionally, go to Settings > Wi-Fi > Networks and ensure that the device is connected to a network. The device can connect to unsecure networks at any time, but secure networks require a password before a connection is permitted.

Out of Date Software ¶ 

Ensure that the device’s operating system software is current. Go to > Setting > Device > Software > Update. Update the software, if required. Outdated software can cause software/hardware communication issues.

Software Needs Resetting ¶ 

To reset the image capturing software, turn the device off by holding down the power button for 3 seconds, then selecting the “Power Off” option on the display. Wait 30 seconds, then turn the device on by holding down the power button until the device turns on. This procedure resets various software operations that may be interfering with the devices ability to connect to Wi-Fi networks.

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