Student-Contributed Wiki

Student-Contributed Wiki

An awesome student from our education program made this wiki. It is not managed by iFixit staff.

Device Won't Turn On ¶ 

My Phone won't turn on, no matter what I do!

Phone Needs Charging ¶ 

Check to make sure that the device is charged.

Phone is Frozen ¶ 

Hold down the power button until the phone turns off, then turn the phone back on.

Device Won’t Charge ¶ 

My phone is at 2% and won’t charge!

Cable not working ¶ 

If you have another device that uses Micro-USB, attempt to use the same cable. If this doesn’t work, the cable may need to be replaced.

Micro-USB port needs cleaning ¶ 

With a toothpick, gently remove any lint or large particles, then use a can of compressed air to remove any dirt that may be stuck inside.

Phone is Overheating ¶ 

My hand gets burnt when I touch my phone!

Processor being overloaded ¶ 

Unclosed background apps can cause the processor to overwork and overheat. To close unneeded apps, double tap the home button and you will see a list of apps pop up. Swipe up any apps that you are not currently using.

Phone needs a power cycle ¶ 

Hold down the power button and select restart when the menu appears on the screen.

Dynamic Perspective causing overheating ¶ 

To turn off Dynamic Perspective, go to Settings > Device > Accessibility > Motion and Gesture Settings, and turn Dynamic Perspective off

OS is out of date ¶ 

make sure that you are running the latest version of FireOS. To do this go to Settings > Device > Install System Updates > Check Now

Poor Battery Life ¶ 

My battery only lasts a couple of hours!

Processor overload ¶ 

Having too many apps open at once uses a lot of extra battery power. To close unneeded apps, double tap the home button and you will see a list of apps pop up. Swipe up any apps that you are not currently using.

Screen is too bright ¶ 

The brightness of your screen can greatly impact your battery life. To turn down your screen’s brightness, go to Settings > Display and then lower the brightness to the desired level.

Screen timeout too long ¶ 

Go to Settings > Display > Change time to sleep. Here you can change the amount of time it takes for your phone to go into sleep mode while it is not being used. A lower time setting means less battery used.

Faulty battery ¶ 

If your phone’s battery is still performing poorly, you may need to replace the battery.

Screen is cracked or shattered ¶ 

My screen shattered after I dropped it on my hardwood floor

Screen needs replacing ¶ 

If your screen is shattered or cracked it will need to be replaced

My Amazon Start But Freeze On Amazon Logo And Can’t Start…. What Can I Do??? Please Tell Me…

Avinash Kumar - Reply

I had the same problem and replacing the battery worked to fix the problem. There may be another fix, but that worked.

Christopher Mabie -

My fire phone is turning on showing amazom and turning off again the same thing atleast for ten minutes

sherry noronha - Reply

Mine is doing the same thing and has been for 2 days. I can't get it to turn on or off. It just flashes Amazon.

Pam -

i had the same problem how to fix it.?

Shiva Sai -

My fire phone is turning on showing amazon and turning off again the same thing at least for ten minutes and suddenly it turned of now what am do.... please give the suggestion.

Shiva Sai - Reply

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