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AmazonBasics B00Q3KFX8U Troubleshooting

Released March 1, 2015. Shreds documents, credit cards, and other sensitive information into small irreparable fragments for information security.

The paper appears to become jammed more frequently than normal

If your AmazonBasics appears to jam more frequently than it should under normal use, the shredding gears may need to be lubricated. Try applying lubrication to the shredding gears by either applying directly to the blades or by shredding a sheet of paper with oil on it.

The AmazonBasics overheats more frequently than normal

If your AmazonBasics appears to overheat more frequently than it should under normal use, the shredding gears may need to be lubricated. Try applying lubrication to the shredding gears by either applying directly to the blades or by shredding a sheet of paper with oil on it.

The motor audibly appears to be working, yet the shredding gears don't move

If the motor is functional but the shredding gears won't move, the drive gears may have stripped. Follow this guide here to replace them.

If the motor sounds to be struggling and will not drive the shredding gears, the internals of the motor may have burnt out. Follow this guide here detailing the motor replacement process

When properly plugged in, the AmazonBasics has no functionality

The on/off switch on top of the AmazonBasics may be broken, and would need to be either repaired or replaced. Both of these processes can be found in the repair guide here.

If the AmazonBasics has no functionality when plugged in, the power cord may need to be replaced. The repair guide here provides information on how to replace it safely.

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