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Alcatel Jitterbug Smart

How to fix common issues with the Alcatel Jitterbug Smart.

Blurry Photos ¶ 

The photos taken by camera are blurry.

Camera Lens is Dirty ¶ 

Gently wipe the camera lens with a soft cotton cloth. It is highly recommended to use a lens wipe to avoid leaving behind any scratches.

Faulty Camera ¶ 

If you’re Jitterbug Smart does not take pictures or all the pictures come out blurry, then it is possible that the camera itself needs to be replaced.

Phone Will Not Charge ¶ 

You can't get the battery to charge.

Charger Is Not Connected ¶ 

The cable may not be plugged all the way into the phone or wall outlet. Make sure the charger is securely connected to both a working electrical outlet and the device.

Soft Reset ¶ 

A soft reset may be required. Hold the power button for a few seconds and power the phone off. Let it sit for a minute or allow it to cool down before turning back on.

Apps Running in the Background ¶ 

Sometimes there are enough apps running in the background to drain a battery faster than it can be charged. Check under the application and/or battery manager to see if any apps are placing a heavy load on the battery.

Faulty Charger ¶ 

The charger may be damaged. Try using it with another device to see if it works.

Faulty Battery ¶ 

The battery may be damaged and needs to be replaced.

Display is Not Working ¶ 

The display is frozen, doesn't respond to commands, is responsive only in certain areas, has distortion, or doesn't turn on.

Faulty Display ¶ 

The screen may have sustained liquid or physical damage, and may require a screen replacement.

No Sound from Headphones ¶ 

No audio or distorted audio can be heard through headphones.

Damaged Headphones ¶ 

The headphones themselves may be broken. Try using them with another device to be sure they aren’t the problem.

Damaged Headphone Jack ¶ 

If the built-in speaker works, the headphone jack itself may need to be replaced.

Alcatel Jitterbug Smart Will Not Turn On ¶ 

No matter what you do, you can't get your phone to turn on.

Drained/Bad Battery ¶ 

If your phone won't turn on, and you have not used it in a while, you may simply have a drained battery. Try connecting it to a working charger and outlet. If the display doesn't light up and show that it is charging, it’s possible the battery needs to be replaced.

Charging Port is Malfunctioning ¶ 

If you try a functioning charging cable and it does not work, there might be a problem with the port. Try cleaning it with a cotton swab first. If cleaning doesn’t work, it may require replacement of the charging port.

Damaged Motherboard ¶ 

There may be damage to the motherboard due to different causes such as water or impact when dropped. Replacement of the motherboard may resolve the issue.


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