Guarantee Claim

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Contact Information

First name*

Last name*

Email Address*

Which store did you order from?

Storefront*

What are you claiming?

Tell us what the claim is for so we can ask the right questions.

Guarantee type*

Order Information

Your order number can be found in your order confirmation email.

Order Number*

Before You Start

Our guarantee covers issues with how the part was made or supplied. It doesn't cover accidental damage (drops, cracks, or damage during installation). In some cases we may need to inspect the part to determine what went wrong.

Affected Part

Which item has the issue?*

Select the affected item from your order, or enter it manually if it isn't listed.

Device Compatibility

Tell us about the device you're repairing so we can verify the part is compatible.

Device model or serial number*

Photo of the device or its model information

Photo or Video of the Part

Upload a clear photo or video of the part, highlighting the issue described.

Photo or video of the part*

Photo of the iFixit Packaging Label

If you still have the packaging the part arrived in, upload a photo of the iFixit label (the sticker showing the item name and barcode). It helps us pinpoint whether anything went wrong before the part reached you.

Photo of the iFixit label on the packaging (if you still have it)

Installation

Has the part been installed?*

How can we make it right?

If your claim is approved, would you prefer a replacement or a refund?

Preferred resolution*

Describe the Issue

What issue are you experiencing?