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Introduction

Samsung Galaxy A5
If your phone is screen locked and you can't enter into the menu with your google account or if you have a problem with the OS you can do a Factory Reset.

This will erase all device settings, user data, third-party applications, and associated application data from an Android device’s internal flash storage and will return the device to the condition it was in when shipped from the factory.

Video Overview

  1. Switch off the phone. Press and hold the Volume Up, Home and Power buttons. When you see the Galaxy logo release only the Power button.
    • Switch off the phone.

    • Press and hold the Volume Up, Home and Power buttons.

    • When you see the Galaxy logo release only the Power button.

    Thank you… THANK YOU!!! Had two A5s to reset and sell but hit a brick wall on my wife's phone and couldn't do anything without going in loops. The hard reset worked.

    eidolon 58 - Reply

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  3. Use the Volume Up/Down buttons for navigation and the Power button for choice. From the android system recovery menu select: wipe data/factory reset
    • Use the Volume Up/Down buttons for navigation and the Power button for choice.

    • From the android system recovery menu select:

    • wipe data/factory reset

    • Yes -- delete all user data

    • reboot system now

    • That's all.

    • .

    • Did you do it successfully?

    Now my phone showing downloading was what can I do now

    saiful Islam - Reply

    i have done the same as you did, still downloading since yesterday. really need help hun,

    Kelly Abbott -

    Thankyou so much for this help system it really worked out. And now my phone is working properly

    rautgauri99 - Reply

    It is still asking for a privecy protection code

    Joel Mwambu - Reply

    Thank you so so much!!

    your instructions really helped me alot, now my Samsung A5 is back to normal

    rexjacqueline - Reply

    now i cant start my phone... whats happening??

    rexjacqueline - Reply

    Me To, did you find an issue ??

    Victor de Maximy -

    Hi i did what it sed but it did not go o factory settings, so i do not no what to do now.

    Chris - Reply

    Thanks for giving me idea

    Nilesh Gharaniya - Reply

    Does not work,my phone is still downloadin after 10hrs

    Carl Machin - Reply

    Bonjour, impossible une foi supprimer les données utilisateurs il se rallume …? Il ne passe pas à la secance suivante. J'ai surfer des jours durant pour trouver une solution rien y fait

    pp67200 - Reply

    i cant even switch off my mobile. its hangged,

    Venkatesan Viswanathan - Reply

    mine to, I did mine yesterday and now its still hanging. what do I do, please help me, thank s

    Kelly Abbott -

    Not possible to switch it off without unlocking it.

    rwonderley - Reply

    worked perfectly!

    No Name - Reply

    Bonjour

    une fois la selection reset now .le tel se rallume directement. Que faire?

    merci pour votre aide

    annecpatard - Reply

    I was give by office a Samsung A5 phone, our ex boss used, now we are unable to log in to use the phone, no matter what we do

    Rafiqul Islam - Reply

    non riesco a spegnere il telefono per via della traccia dimenticata da mio nipote.

    rdcarlo1 - Reply

    bonjours mais le menue qui et dessus faut descend jusque sur data ou faut laisser la il et sur la photo ?

    jerome - Reply

    Worked the first time for me. Thank you for the clear instructions.

    Hirak Raja - Reply

Conclusion

To reassemble your device, follow these instructions in reverse order.

89 other people completed this guide.

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31 Comments

Hey i did the second part because i couldn't open my phone everytime it says all apps stop working and even the system process stopped, i shut down my phone then pressed up volume, power and home button but i couldn't see anything its just all black

ladinesnicole - Reply

I did all of this and now my phone just keeps rebooting and saying Samsung galaxy a5 powered by android and that's all

sunshinekid30 - Reply

I have the same problem - any solution?

Ali & Rubab Hassanali -

I have the same problem and press power button ,just it

luzortenciacortes405 -

I did all this but it has failed on select language and if I select language it's posing on WIFI scanning

richard - Reply

the problem is, i bought it from friend on social app. and he forgot the gmail password, and this phone stuck with me. not working.

Suwarno Cakramenggala - Reply

Hey i did the second part because i couldn't open my phone everytime it says all apps stop working and even the system process stopped, i shut down my phone then pressed up volume, power and home button but i couldn't see anything its just all black

WIFix. ng - Reply

i do this all but my display not work only blank black

jerom dsouza - Reply

hoelang duurd dit

bertygipon54 - Reply

hoelang duurd reboot system now dit

bertygipon54 - Reply

iknheb laasre foto al een half uur eropstaan

bertygipon54 - Reply

how long will thiss take , the last foto , is about 15 min ago

bertygipon54 - Reply

y still have the green stripe last foto 15 min now

bertygipon54 - Reply

It's reset but now it's asking for google account thing and I've forgotten the password?

Shanesia Perumal - Reply

When i reset..screen off but never trun on...

And now audio notification only....plz help me.

Jack Jones - Reply

I have reset and now the phone is stuck in the glowing of the samsung logo. Pls help

Arkodoy Dutta - Reply

Did you ever figure this out? I’ve just done it and have the same result as you two years ago.

adiboo -

Just hold in the power button and release. I had to hold mine for a few seconds, then the second time I just pushed it quickly … could have been either time, but either way, it worked… after being stuck on the Samsung screen for almost an hour.

Rachel Bordage -

how can i hard reset my a5 if i dont know my pattern and my home button is broken ?????????

Melany Van Soelen - Reply

i have reset and now the phone is stuck in glowing in sky blue color and appearing product name , current binaay, system status and all??plz help

Yangay Tshering - Reply

I am not able to turn off my phone as it asks for my pattern when i try to turn it off

Cruxium - Reply

my phone from factory resetting is not working -please help

godfrey - Reply

I can’t press the bottom :( i don’t have one! its broken can i do this without the bottom?

IDSV - Reply

I work at a cell phone place.  I had a customer locked out of his phone because he forgot the pattern.  Holding volume up, power, and home button didn’t do anything at all.  Holding volume down, power and home button brought it to a custom OS screen that could potentially ruin your phone.  But the key is to get it to the Samsung logo startup screen in any way possible.

I got to the custom OS screen using the Volume Down, power and home

Then I hit volume down to cancel which leads it to the Samsung startup screen.

This is the important part.  there’s a brief second where the screen goes black before the Samsung logo appears. while the screen is completely black, hold down the Volume Up, Power, and Home button.  When the Samsung Galaxy A5 words all appear on the screen, let go of the power button but keep the other 2 pressed down.  This leads to the factory reset menu and the rest you know already :)

Dylan Irvine - Reply

Warning ... MDM does not allow factoryReset. The phone will restart automatically.

I can not update via Odin because of the MDM.

There is a solution?

ALK - Reply

tryed to reset and did not work even my old gmail locked me out what a phone it sucks big time thk god it coverd by warranty michelle nov 2

michelle cliver - Reply

How can I do that with my sumsung A6+ because I followed the steps but it says no data connection and I just forgot my unlock code. Help please

pulane mnguni pulane - Reply

How to fix my sumsung A6+ if I forgot my

pulane mnguni pulane - Reply

Thanks a lot brother

Pankaj Sharma - Reply

Tried this and is saying unauthorized factory reset was attempted so sign in to wifi and to your Google account which I can't remember password also won't let me sign into wifi cause it says unauthorized factory reset was applied and can't bring up sign in what do I do

Jake Everitt - Reply

Bonjour,

J’ai essayé d’effectuer la manipulation mais il ne se passe rien. Suite à une petite chute (quelques centimètres), l’écran de mon smartphone est tout noir.

Comment puis-je faire pour le réinitialiser ?

l.philippet - Reply

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