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I work at a cell phone place. I had a customer locked out of his phone because he forgot the pattern. Holding volume up, power, and home button didn’t do anything at all. Holding volume down, power and home button brought it to a custom OS screen that could potentially ruin your phone. But the key is to get it to the Samsung logo startup screen in any way possible.
I got to the custom OS screen using the Volume Down, power and home
Then I hit volume down to cancel which leads it to the Samsung startup screen.
This is the important part. there’s a brief second where the screen goes black before the Samsung logo appears. while the screen is completely black, hold down the Volume Up, Power, and Home button. When the Samsung Galaxy A5 words all appear on the screen, let go of the power button but keep the other 2 pressed down. This leads to the factory reset menu and the rest you know already :)
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