Introduction
Use this guide to replace the battery in your 14-inch HP Pavilion x360 laptop.
Note: This procedure was written using a model 14-dw1010wm HP Pavilion x360 14 Convertible Laptop PC, but is fully compatible with any 14-inch HP Pavilion x360 laptops with model numbers starting with 14-dw or 14m-dw.
Still under warranty? Contact HP to learn your warranty status, receive a repair under warranty if eligible, or for further warranty information.
This procedure requires removing the battery to disconnect it. Use care to avoid bending, twisting, or puncturing it—a charged lithium-ion battery can be very dangerous if accidentally punctured. If your battery looks puffy or swollen, take extra precautions.
Don't continue to use a damaged battery, as doing so is a potential safety hazard. If in doubt, replace it with a new battery.
What you need
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Fully shut down your laptop and unplug all cables.
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Flip your laptop over so the rubber feet are facing up.
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Use an opening pick to peel up an end of the front rubber foot until you can grip it with your fingers.
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Peel up the end of the foot with your fingers just until the hidden screw underneath is exposed—you don't need to fully remove the foot.
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Tool used on this step:Tesa 61395 Tape$8.95
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Peel up the other ends of the feet to expose the three remaining screws.
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Press down firmly on the ends of the feet to secure them into their recesses.
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If the foot adhesive doesn't remain tacky enough to readhere, you can use double-sided tape such as Tesa Tape.
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Use a Phillips screwdriver to remove the five screws securing the back cover:
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Four larger 6.7 mm-long black screws
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One smaller 2.9 mm-long silver screw
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Insert the flat side of an opening pick into the seam between the top right corner of the back cover and the frame.
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Pry up to release the clips securing the back cover.
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Insert the flat end of a spudger into the gap you just created.
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Slide the spudger down to the bottom right corner to release the clips on the right edge.
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Insert the flat end of a spudger between the bottom right corner of the back cover and frame.
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Slide the spudger to the bottom left corner to release the clips.
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Insert the flat end of a spudger between the bottom left corner of the back cover and frame.
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Slide the spudger up to the top left corner to release the clips on the left edge.
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Insert the flat side of an opening pick into the seam between the top edge of the back cover and frame, just to the right of the left hinge.
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Pry up to release the clips.
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Insert the flat end of a spudger into the gap you just created.
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Slide the spudger towards the right hinge to release the remaining clips.
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Use a Phillips screwdriver to remove the four 4.6 mm-long screws securing the battery.
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Tool used on this step:Tweezers$4.99
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Gently lift the upper edge of the battery to disconnect its socket from the motherboard.
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Remove the battery.
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Compare your new replacement part to the original part—you may need to transfer remaining components or remove adhesive backings from the new part before you install it.
To reassemble your device, follow these instructions in reverse order.
For optimal performance, calibrate your newly installed battery after completing this guide.
Take your e-waste to an R2 or e-Stewards certified recycler. Depending on your region, used HP devices and parts can be returned for reuse or recycling through the HP Planet Partners program.
Repair didn’t go as planned? Try some basic troubleshooting, or ask our Answers community for help.
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