These are some common tools used to work on this device. You might not need every tool for every procedure.
The troubleshooting page can be found here.
Background and Identification
The release date of this device is October 2014. It can be identified by model number TBS-2218-01.
This headset includes a pair of headphones with a detachable microphone. It also comes with an adapter that plugs into an Xbox One controller so you can use it to play over Xbox Live. The adapter has built-in buttons for controlling the sound volume and muting the sound, making it easy to control these functions from the controller.