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Tools

These are some common tools used to work on this device. You might not need every tool for every procedure.

Troubleshooting ¶ 

In order to troubleshoot common problems with this device, please visit the Motorola SURFboard SB5101 Troubleshooting Page.

Background Information ¶ 

The SB5101 model was released alongside the existing 5100 model and was intended to be its eventual replacement. The biggest change is a new standby button on the top of the device that resets the USB and ethernet connections without disconnected the modem from the network. This new feature is intended to give end-users more security by protecting their computer from unwanted external access.

This new model is also DOCSIS® 1.1 and 2.0 certified while still being compatible with DOCSIS® 1.0. This modem works with Windows®, Macintosh®, Unix® and Linux® computers. It can support up to 63 users at one time, and features a sleek upright design that saves desk space. It can also receive software updates over the network.

Information found in the product overview provided by the manufacturer.

Technical Specifications ¶ 

Height: 6.2 inches

Width: 2.3 inches

Depth: 6 inches

Environmental efficiency: RoHS Compliant, FCC Approved

Configuration: 10/100 Base-T Ethernet Port and USB Port

Certifications: DOCSIS® 2.0 and 1.1 certified

Compatibility: Compatible with Windows® Vista®/ 2000/XP™ (older versions of Windows, although not specifically supported, will work with this cable modem); Macintosh® Power PC or later, OS 9 or higher; Unix®; or Linux®

Security: Delivers security with improved data encryption and commercial-grade firewall

Performance: Capable of downloading speeds up to 38 Mbps

Installation: Quick and easy self-installation

Information found on the product page created by the manufacturer and on the product specifications page created by Best Buy.

Additional Information ¶ 

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