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These are some common tools used to work on this device. You might not need every tool for every procedure.


For additional support, please visit the Jitterbug Smart Troubleshooting page.

Background and Identification

The Jitterbug Smart was released by GreatCall in 2016. It is primarily geared towards seniors and those with medical conditions with its large buttons and simplified layout.

The phone model number is A622GL. You can find model number of the phone on the box or the sticker on the top of the battery.

It comes pre loaded with GreatCall's MedCoach and Urgent Care apps as well as a 5Star Urgent Response Button, which is always present on the screen. The Urgent Response feature is a 24/7 service, but each urgent care call will cost $3.99. A weekly wellness call can also be set up for an additional $4/month.

There is a stark contrast between the settings menus(which are displayed as they would on any other android device) and apps, which has made it difficult for some to navigate and change the settings. The apps are laid out in a tidy, vertical fashion for easy navigation and most text and buttons appear very large. It also features voice typing, for easy texting and emailing.


  • Model Number(found under back cover): A622GL
  • Dimensions: 6in x 3.1in x 0.4in
  • Weight: 6.1oz
  • MSRP: $149.99


  • 5.5in
  • 720x1280 pixels
  • LCD


  • 1.1 GHz Qualcomm Snapdragon 210
  • 1 GB RAM
  • Android 5.1


  • Rear: 5+ Megapixel, Flash, Auto-Focus
  • Video: 720p
  • Front: 2 Megapixel


  • 2500 mAh, Non-removable


  • 8 GB Raw Hardware
  • 4 GB Available to User
  • Expandable with memory card up to 32 GB


  • Wifi: 802.11 b/g/n, Wi-Fi direct
  • Cellular: 4G LTE
  • Bluetooth: v4.0
  • Sound Jack: 3.5mm

Additional Information

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