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Steam wand not working

Hi

The steam wand does not go through the full cycle of frothing the milk. It stops a couple of seconds into the process, with the image and words 'attach steamp tip' on the display. We have checked / unscrewed / screwed this on and off multiple times, including buying a new steam tip from the nespresso website.

How can this be fixed please?

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@sharonhutc42860 We need the exact model number of your device. As far as I know the xn2107 is not equipped with a steam wand.

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The Krups Nespresso XN 2107 is a "Essenza Automatic" and does not have steam/ milk frothing feature.

Please double-check what exact machine type you have.

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Sharon Hutchinson will be eternally grateful.
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