Fix Your Stuff Community Store

Repair guides and support for external portable storage by Western Digital including the My Book series, My Passport and others.

218 Questions View all

Options

File Explorer stops responding when reading the passport

Either the passport won't show up when connected, or when I attempt to read or browse it locks up my file explorer, or I can read the file but cannot copy file, even photos can be viewed in a program like paint but if I try to print screen the photo after I open it on my PC it will not allow it and claims the file is corrupted even though I'm looking right at it.

I get continual error messages when attempting to copy from or to the passport and explorer finally locks up.

Answer this question I have this problem too

Is this a good question?

Yes No
Score 0
Add a comment

1 Answer

Filter by:
Most Helpful Newest Oldest
Most Helpful Answer

Options

A drive not responding to I/O commands is pretty much always an irrepairable hardware problem. If you care about the data, send it to a professional data rescue service. If you don't care about the data, toss the drive if manufacturer rejects your warranty claim.

Was this answer helpful?

Yes No
Score 1
Add a comment

Add your answer

spellsing will be eternally grateful.
View Statistics:

Past 24 Hours: 1

Past 7 Days: 4

Past 30 Days: 4

All Time: 21