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Repair and disassembly information for Google's Pixel 7 Pro smartphone, released in October 2022. Identified by model number GP4BC and GE2AE.

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Fingerprint reader not working on new screen, how to troubleshoot?

I recently changed the screen of my Pixel 7 Pro, the display and the touch feature both work well; the fingerprint does not.

When I try to setup the Fingerprint Unlock android feature, I immediately get the following error on the Touch and hold the fingerprint sensor screen:

Fingerprint setup timed out
Fingerprint enrollment didn't work. Try again or use a different finger.

Things I tried but didn't fix the issue:

  1. Ran the official repair app on: https://pixelrepair.withgoogle.com/carri... (after successfully pairing with my phone, the app displays an error stating that the software on my phone is newer than that of the tool and is unable to scan it).
  2. Factory reset.
  3. Re-opened the phone and double-checked the screen-to-frame connector.
  4. Doubled-checked the sensor-to-screen connector (came installed but I disconnected and connected it back).
  5. Downloaded and installed the Android USB driver for windows on my PC https://developer.android.com/studio/run...
  6. Successfully ran the Update and Software Repair Tool on https://pixelrepair.withgoogle.com/udfps

None worked, however after doing point 6, the error message takes more time to appear.

Before the new screen I remember my screen would turn very bright white on and around the fingerprint sensor, now it doesn't.

I have the fingerprint sensor from my old screen ready to install on the new screen but before risking damaging the new screen, I thought I asked here:

Is there any other way to troubleshoot the fingerprint reader via software to be sure it's not working?

Answered! View the answer I have this problem too

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3 Answers

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This worked for me:

  1. Enable Developer options
  2. Enable debugging
  3. Get the Google USB Driver
  4. Install OEM USB drivers
  5. Run Google Pixel - Update and Software Repair

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Nice find, Eduardo. This is a recurring theme with Pixel fingerprint sensors, so I'm going to bookmark this page for future users who run into the same problem.

Thanks for coming back and letting us know what the solution was!

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Worked for me too! Thanks Eduardo!

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wow - thanks for documenting this! So glad I found it.

I was a bit confused about Install OEM USB drivers step, since really this is just the "Install the Google USB Driver you downloaded in step 3 step"

but it was smooth sailing after that - no factory reset/data loss.

did not even have to re-add my old fingerprints, they worked with the new screen/reader.

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I did all of these steps and the calibration process completes successfully as well but when I try to set up a fingerprint - I still get the error "Fingerprint Sensor Timed out". I am on the pixel 6 pro though.

Anybody else still having these issues?

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@manasmoothedath

JA , habe das gleiche Problem

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Hi Eduardo,

How do I replicate steps 3 and 4 on a Macbook?

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You can try it without steps 3 and 4. You shouldn't need the driver for the Chrome on MacOS to detect.

Unfortunately, althought I've successfully calibrated using the tool many times. I have been unable to get it to work on my Pixel 6 Pro

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Hallo,

ich habe auch das Problem, das die Fehlermeldung mit der Zeitüberschreitung kommt. Abwohl alles erfolgreich gemacht worden ist, so woe oben beschrieben.

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Eduardo CGZ will be eternally grateful.
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