Fingerprint reader not working on new screen, how to troubleshoot?
I recently changed the screen of my Pixel 7 Pro, the display and the touch feature both work well; the fingerprint does not.
When I try to setup the Fingerprint Unlock android feature, I immediately get the following error on the Touch and hold the fingerprint sensor screen:
Fingerprint setup timed out
Fingerprint enrollment didn't work. Try again or use a different finger.
Things I tried but didn't fix the issue:
- Ran the official repair app on: https://pixelrepair.withgoogle.com/carri... (after successfully pairing with my phone, the app displays an error stating that the software on my phone is newer than that of the tool and is unable to scan it).
- Factory reset.
- Re-opened the phone and double-checked the screen-to-frame connector.
- Doubled-checked the sensor-to-screen connector (came installed but I disconnected and connected it back).
- Downloaded and installed the Android USB driver for windows on my PC https://developer.android.com/studio/run...
- Successfully ran the Update and Software Repair Tool on https://pixelrepair.withgoogle.com/udfps
None worked, however after doing point 6, the error message takes more time to appear.
Before the new screen I remember my screen would turn very bright white on and around the fingerprint sensor, now it doesn't.
I have the fingerprint sensor from my old screen ready to install on the new screen but before risking damaging the new screen, I thought I asked here:
Is there any other way to troubleshoot the fingerprint reader via software to be sure it's not working?
Is this a good question?
3 Comments
tl;dr: The repair tool on chrome will no longer work, you need to move the sensor from your old screen to a new screen.
From what I understand with Android 13 the repair tool stoped working. My repair guy was able to get a new screen that did not have the finger print sensor built in, then he swapped the finger print sensor from the old screen to the new one, and bam it worked!
The first one he gave me had a new fingerprint sensor, I tried everything even loading on the oldest version of Android the Pixel 7 Pro would take and trying the repair tool, and it did not work. Spend hours following different guides, nothing worked. So just bring it back to your repair guy and tell him he will need to move the sensor from the old screen to the new one.
by Iain Macleod
This worked for me - https://pixelrepair.withgoogle.com/udfps
Note: I used a Mac to repair the fingerprint reader issue, so I believe this solution is OS independent.
Instead of repairing the fingerprint reader via software, I tried re-installing the software. It didn't work for me the first time but I repeated the same process a second time and it worked like a charm :)
by Mann Purohit
what do i do with a zip file there is no exe ??
by Sham Izi