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Device and repair information for the Dell XPS 13 laptop models 9343 and 9350, which were both released in 2015.

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Battery status idle, not charging after calibration

Hi, I bought an Ifixit battery replacement for dell xps 13, replacement went well, first test successful, battery was charging with 130Wh AC adapter.

After recommended battery calibration, full charge and complete discharge by the computer, the battery is not charging anymore.

bios tells battery charging status: idle, health status: excellent, no power is transferred to the battery

I am left with 2% battery life in the new one.

Switching ac adaptor does not help.

I put in the old battery again, which is charging with the mentioned 130Wh adaptor, but doesn’t hold capacity….

Is there a known solution for this situation?

Answer this question I have this problem too

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2 Comments

I have the same problem.

After fully changing and draining the battery, it now stays at 0% charge. (It was supposed to turn of at 5%)

Dell diagnosis say the charger and battery are fine, health is excellent.

Any recommendations?

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Changing the CMOS battery would have reset everything so your only option I guess is IFIXIT Contact Customer Support.

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Most Helpful Answer

Updating the BIOS and drivers may help:

https://www.dell.com/support/home/en-nz/...

Diagnostics could be run from

https://www.dell.com/support/home/en-nz/...

Did you use this method to recalibrate?

https://help.ifixit.com/article/265-batt...

Are you sure the charger is the correct one for the DELL laptop?

Maybe you missed a step in the calibration? Perhaps try it again?

That system is about 7 years old. Have you replaced the CMOS battery recently?

Dell XPS 13 Display Assembly Replacement

Far right centre in photo. Black and red wires to coin battery enclosed in black heat shrink plastic.

(Repeating myself here) You could run the Dell Dignostics ( number 12 in list & 15 reset BIOS to default):

https://www.dell.com/support/kbdoc/en-nz...

Also you could look in the Service Manual pdf:

https://www.dell.com/support/home/en-nz/...

Let us know how it goes.

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2 Comments:

Tried all recommended actions, no change at all, ifixit replacement battery is not charging

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Hi@benbretsch92610

Changing the CMOS battery would have reset everything so your only option I guess is IFIXIT Contact Customer Support.

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Ben Bretschneider will be eternally grateful.
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