iPhone 4

Fourth generation iPhone. Repair is straightforward, but the front glass and LCD must be replaced as a unit. GSM / 8, 16, or 32 GB capacity / Model A1332 / Black and White.

2884 Questions View all

Why does my sound not work anymore?

Hi all,

The problem im having with my iPhone is that im not able to listen music anymore. My phone does play sounds, but only when docked or having my earphones plugged in.

It does NOT work without earphones and the volume slider does not show up when playing music.

However, it DOES make sounds when my alarm goes off or when im getting called, ringtones work fine too.

Anyone knows what could be the issue?

Thanks

Answered! View the answer I have this problem too

Is this a good question?

Score 21

Comments:

Mine was doing this as we'll but when I took my headphones out and put it on speaker and made a phone call it started to work again and when I felt the end of my headphones it felt a little wet the problem maybe that there was something in the headphone jack

by kenzie booth

So my problem is the opposite of y'all's, My phone will say I don't have headphones in when I do and I have no sound coming out of my headphones. I've tried 6 different ones just to make sure it wasn't the headphones and it does the same thing every time. what do I do?

by Mary Abigail

Mine works just fine, as long as I don't have it on the charger. If it's charging, even notification and ringtones are muted, so I've missed important phone calls.

by tattedbratt

Add a comment

34 Answers

Chosen Solution

External speaker is contained within the dock, you can try what Andrea suggests as the left lower part near home button is over the speaker connection. Otherwise you'll need to replace the dock.

Was this answer helpful?

Score 2

Comments:

I hope you mean the dock-connector right? Since the issue is not related to the dock itself. Please note that ringtones work fine, only music doesn't.

by Pim Vellinga

Add a comment
Most Helpful Answer

Hi

I had similar problems and what i found is that the bottom charging slot where the usb cable attaches to the Iphone had a buildup of dust and stuff from being in my pocket. All I did was gently scrape this dust out with the edge of a folded piece of paper and it worked again.

Hope this helps

Rob

Was this answer helpful?

Score 4

Comments:

Yep just cleaned out the USB port with a folded piece of paper and it started workin again

by lukasschnell

I followed the advise...it worked and then all of a sudden it stopped working again. I don't know what else to do.

by Tracey

oh my gosh thank thank you rob my volume now works! I didn't think it would because I didn't know that the USB port had anything to do with the volume but I threw caution to the wind and put a little a corner of a sticky note inside the USB port cleaned out all the dust and now it works I'm so happy I can now watch Netflix without my volume coming on and off and then stopping completely.

by Larisa

Holy cow!! I could freaking kiss <3 you Rob!! Thank you! My volume is working again....YAY

by Soriya Walker

Hi poeple my volume is not working wht shal I do can some one helps wen I put the volume lound is say it on headphones and is not working

by jessica

Show 3 more comments

Add a comment

I had exactly the same proble, tried updating, master reset etc. but still only mananged to get sound through headphones or music music dock. Volume up and down buttons did nothing too. The problem wasn't software related at all but infact a simple fix. The headphone output was dirty and was making the phone think there was still an input there (volume buttons still didn't work though). I'd read that someone fixed this by repeatedly inserting and removing their headphones but I managed to fix it with a high pressure air line at work. Happy happy now!

Was this answer helpful?

Score 1

Comments:

I worked for awhile now it stop working someone please help!!!

by tiniedixon

Followed the advice and back to life again, Thanks :)

by zzzzbong

Add a comment

I see this issue a lot, and usually it's tied in with another issue where the volume keys on the side of the iPhone will not adjust the volume from the home screen. The volume icon will show up on the screen when you push the buttons but it won't adjust, but during phone calls or when playing back a voice recording, the volume buttons work fine. This issue also causes music not to play from the speaker. The issue is ALWAYS the dock-connector in my experience. Either clean it or replace it if that doesn't work.

*Note: If you want to test to see if this is the issue, remove the back of the iPhone and while it is still powered on, remove the 2 screws securing the dock connector flex, and unsnap it from motherboard. Now test the volume keys from the home screen. If it works now, you know your issue lies in the dock connector.

Was this answer helpful?

Score 1
Add a comment

Just toggle the Do Not Disturb Icon. Yeah, i'm a genius. Thankyou. - Jano Pogi

Was this answer helpful?

Score 1

Comments:

Wonderful... Working after press Do not disturb button. :) Thank You so much...

by shenrm2001

This helped me thanks a lot

by oliverincavtat

Brilliant!! You are a genius, I cleaned, maintained and unplugged and earphones numerace times until this nothing worked!! Thank you so much A***

by geordiegal91

Add a comment

Just did that and it 1000% solve my problem!!! Before i thinking of taking my idevice to a repairer buh not anymore!!!! A million thanks

Was this answer helpful?

Score 1
Add a comment

a q-tip works great to clean headphone jack . just pull some of the cotton off the q-tip to clean inside of headphone jack

Was this answer helpful?

Score 1
Add a comment

My iPhone 4s also only works with earphones, almost can't work if with earphone, then I bought a new earphone from http://www.iboxfix.com/ and replaced it, but it still can't work. Who can help me with this?

Was this answer helpful?

Score 1
Add a comment

I did the same thing, with a small needle I took out all the rubbish inside the USB connection. Immediately worked out.

Was this answer helpful?

Score 0
Add a comment

Exactly the fix; used a simple keyboard air spray cleaner down the headphone hole and it worked.

Somebody should invent a little plug for that hole, I never use it since i connect to speakers via bluetooth.

Was this answer helpful?

Score 0

Comments:

omg thank you guys... this happen to me today my phone was ringing but i couldnt hear when i answered unless i put the phone on speaker , n my music wudnt play either and i use the keyboard air in a can and it totally worked.

by Llenats

Add a comment

try to do home sharing its working on my device hope its work with you all ....

Was this answer helpful?

Score 0
Add a comment

Plugged in headphones and heard everything just fine. Unplugged them and now it's working fine. Just something stuck in the jack, I guess. I have an otterbox covering the jack and never use it, so who knows. This thread saved me a trip to the Apple store - thanks!

Was this answer helpful?

Score 0
Add a comment

this worked! thank you so much

Was this answer helpful?

Score 0
Add a comment

I tried the air blast - nothing.

And then rubbing some paper across the bottom connector to removed dirt worked!

thanks for the tip

Was this answer helpful?

Score 0
Add a comment

Thanks, after blowing the air in the headphone doc it worked immediately. Once again thankyou so much

Was this answer helpful?

Score 0

Comments:

I am also faced this problem. And it's resolved now thanks a lot..

by harish gujja

Add a comment

Dropped my phone in my coffee..... then no sound, only headphones. let it stand for about 1/2 hour... then took a hairdryer on it's coolest setting for about 5 minutes into the headphone jack. My power button also does not work. Good as almost new!

Was this answer helpful?

Score 0
Add a comment

A smal cotton buds that can fit into the headphone hole can Also Help Fix the issue

Was this answer helpful?

Score 0
Add a comment

The diminished cotton swab combined with gently scraping around the charging dock area with a toothpick loosened a thin chunk of dusty dirt. I also blew air into it a couple of times. My sound was up & running & volume buttons work again!

Was this answer helpful?

Score 0
Add a comment

Omg yah just toggle the do not disturb it worked for me fine !!! :D thanks so much @Jano Castillo

Was this answer helpful?

Score 0
Add a comment

thank you !!! it was totally the fix!!

Was this answer helpful?

Score 0
Add a comment

Nothing works for mine :(

Was this answer helpful?

Score 0
Add a comment

You need to replace the dock. The phone thinks it is docked all the time hence the inability to change the volume as you'd normally change the volume on the dock itself.

Was this answer helpful?

Score 0
Add a comment

Dock in , dock out.

Dust free totally. Always kept in cover but this volume carry on comes n goes.

Guess I'll just need to update next time with a Samsung :(

Was this answer helpful?

Score 0
Add a comment

I just had the same exact problem and cleaned the speakers with a q tip and it worked

Was this answer helpful?

Score 0
Add a comment

I accidentally dropped my phone in a bowl of ramen noodles and I got it out fast and I ca

N only listen to YouTube with headphones and the volume button up and down doesn't work if u press it volume comes up but it won't adjust I have talking tom tht works perfect without heAdphones and alerts but I can't listen to music without headphone

Was this answer helpful?

Score 0

Comments:

And it looks burn a little at the USB port

by garrysmith0981

Add a comment

my phone is not even a month old! i tried the paper cleaning like you were talking about, plus i tried the air duster. it worked for like 2 seconds and then stopped again! i havent even had this iphone 4s a month yet! help me!

Was this answer helpful?

Score 0

Comments:

Alex I would just take into the apple shop as they usual replace if less than a year old. I'd not bother tryin to fix because it could happen again whereas yu might just b given a brand new one instead . X

by franki90

Add a comment

It works i got a tiny peice of long plastic and slowly put it in and wow the amount of dirt i found in both the slot for the charger and the headphone port was incredible.

Thanks for this :)

Was this answer helpful?

Score 0
Add a comment

I found out a solution. I took a tiny metal bit and

scraped the headphones til the sound worked

Was this answer helpful?

Score 0
Add a comment

Hi, can anyone help. I have an iPhone 4 and all my sounds are working fine when I watch Facebook videos and get a message or anything. My sound is only not working when I try to watch something on the internet? HELP PLEASE!

Was this answer helpful?

Score 0
Add a comment

I have an iPhone 4s and the sound only works with earphones and sometimes it doesn't work when I have the ringer on. I need help

Was this answer helpful?

Score 0
Add a comment

My sound was working fine, no problems with it or anything.

I dropped it while running inside one day when it was raining, and didn't notice it was gone until less than five minutes later. Everything on my phone works, nothing is wrong but the sound.

The ringer works, and alarms and whatever works. When I went into 'Settings', 'Sound', and moved the sound bar, the sound works.

When I play music, it will work anywhere from 1 song to about 5 songs, then it will just.. Stop. The song will go back to 0:00 and play, but no audio. While in 'Music', 'Now Playing' or whatever it's called, there is no sound bar. There's just the go back, pause/play, and skip button.

When at home screen, the buttons don't work unless it's Ringer button, and when I press the buttons the little box shows up, but again no sound bar. When I pull up the tab from bottom screen up, same thing.

I tried the paper, tooth picks, headphones, still doesn't work. It will work after restarting the iPhone, but it will eventually stop. Sometimes I have to restart 2 times within the same minute or two minutes or whatever.

Is there any way I can fix this? If I have to replace the headphone dock, does anyone know how much it will be?

  • Btw I have an iPhone 4s if that matters.

Was this answer helpful?

Score 0
Add a comment

Hi everyone,

I've tried all these and it hasn't worked it only works with headphones an when I'm being called or alarms I don't know what to do and I turn it up with the buttons and it's just saying ringer with nothing there?? Any ideas

Was this answer helpful?

Score 0
Add a comment

YIP YIP!

Cleansed the pins at the bottom of the phone like an old NES cassette. I used a sani-cloth wrapped around a paperclip and scrubbed for 20-30 seconds. I had cleased the dock area previously without effect, but cleasing the actual pins worked. The sound came and went once. I recleansed the pins a second time and have had sound for hours now.

Thanks for the suggestions folks.

Was this answer helpful?

Score 0
Add a comment

It's reli works!!! I just use a cotton bud to clean the headphone jack .. The volume bar working again... I think its some moist inside..Thx so much for the wonderful sharing

Was this answer helpful?

Score 0
Add a comment

Add your answer

Pim Vellinga will be eternally grateful.

View Statistics:

Past 24 Hours: 220

Past 7 Days: 1,289

Past 30 Days: 7,047

All Time: 249,729