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Released November 2020, the PS5 console features vastly upgraded visuals and an innovative new Dualsense controller. The space-age black-and-white color scheme is a noticeable departure from PlayStation designs of the past.

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Controllers only connect in safe mode? PS5 issue not controller issue.

I’ve done every setting in safe mode. No luck. The controller will just do one orange flash if its full or loop orange if it’s charging.

On very rare occasions the controller will connect but has gotten worse over time, I mean weeks apart with no apparent reason. During that time I turned on remote play.

I still have access to the ps5 due to remote play and as well as my tv’s remote.

If I forget my controller in the bluetooth accessories tab in settings, and reconnect it with the usb it shows that it has been registered but not paired.

Turning on USB mode does nothing.

I’ve tested other ps5 controllers and my controller on other ps5’s with the same cables. The controllers and cables are fine.

Answer this question I have this problem too

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6 Comments:

Same thing happened to me after that damned update. Controller only connects in safe mode via usb. How are we gonna solve this problem ? 😫😫

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I’m also having the same issue since the update, any fixes would be appreciated.

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How are all of ours doing this so recently? Has to be a bug right now.

My controller occasionally works after safe mode, then restart ps5, then it will work for like 30 seconds and then shut off and nothing.

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I have exactly the same thing as you guys after the update. Nothing is fixing it and I've tried every reset option for the console and controller that I can find.

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only solution i have found is to quickly turn off your wifi before the controller disconnects - it should reconnect after booting into safe mode and rebuilding the database, and if it doesn’t work after the initial reboot, reboot again and you should have about 20-30 seconds to get to settings and disconnect from the internet. hope this helps you too. not a great fix but it works.

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7 Answers

If other consoles and controllers work, just this one controller not working with one console, this should be some weird firmware glitch.

Does the controller works wired on PC?

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Yes it works on a PC. I may have worded it weird in my question but I've tried a total of 3 ps5 controllers on my ps5. All 3 controllers wont connect. All 3 of those controllers connect fine on my PC/ other ps5s.

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@Lebanon Does other bluetooth and USB accessories work on this PS5?

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I have the same issue. My controller randomly disconnected while playing my game and won’t reconnect. I tried many wires it works in safe mode only with the USB I reset the controller using the button in the back I reset to default settings on safe mode I tried everything and the controller is brand new nothing will make it work or sync, it worked a couple of times after restarting the ps5 so many times I lost count then it did it again mid game and now no matter what it won’t reconnect or sync

Update (03/27/2022)

How I solved it is I disconnected my PlayStation from the power outlet for 2 hours and then the controller worked, then after every time I finish playing I turn it off and pull it out of the power outlet and haven’t had the problem repeat

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I have same issue since latest controller firmware update yesterday. Both controllers now bricked and only work in safe mode

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Exact same thing happened to me the other day with controller firmware update.

I’ve literally tried everything..

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Any fix guys ??

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Turn your PlayStation off, and remove it from the power source for 2 hours. Then plug it back in and turn it on using that controller without having that controller connected through the wire, just plug the ps5 back into the power source and click the ps button on the controller, after every time u use the ps5 and turn it off unplug it from the power source problem won’t come back

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Did not work for me

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I’m having the same issue. Any tips would be appreciated!

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So I talked to Sony support and they’re tracking this problem, connecting cases and trying to figure out the issue. As of right now the only thing they know is that while your console is connected to Wi-Fi the controller will stop functioning, at least in my case. If I’m not connected to Wi-Fi, or if I use a LAN cable instead, the controller functions. A temporary “fix” I’ve found is to always turn the PS5 off rather than put it into rest mode. I played offline not connected to the internet for a couple days and always turned the PS5 off, and tried reconnecting to the Wi-Fi and it worked just fine. After the software update yesterday it stopped working again though, so I’ll try not connecting to the internet for a couple days and see if it wants to work again.

So basically try using a LAN cable, or keep your console offline for at least 48 hours and try the Wi-Fi again. Always make sure to turn the console off rather than putting it in rest mode as well. If your device is already trying to connect to Wi-Fi when you turn it on and the controller won’t work put it in safe mode and select default settings, that will disconnect you from any saved networks. Hope this helps someone.

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Thanks for adding to the discussion and contacting sony support. I can't get in contact with sony support in Lebanon, so hearing they are tracking this problem makes me feel better after basically having a brick of a ps5 for months now. I also suggest to anyone who is able to relay information to sony support, link this thread to them.

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I also have this problem, and while this isn't a complete solve I did find a work around. For whatever reason my controller will only work if I have the internet hard wired vs wifi. My wifi is great, there's been no changes, but suddenly one day my controller would do the blue blink but not connect except on safe mode. After a couple days of scouring the internet and finding nothing that helped, I tried using simply connecting it to the internet via LAN, shutting down the ps5, and turning it on with the controller and now it works. But only when the ps5 is connected directly, never on wifi still.

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From my experience, this happened at least 5 times. Yes, 5 hard resets. However, the first 2 was 1yr ago and about 6months apart almost. The last 3 happened over the course of 2months up until yesterday.

I noticed that when I connect the system to an internet connection that tends to dump the system from time to time ie. Hotels, free wifi areas, city wifi, that's when it trips the system somehow.

I tested that recently at the hotel I'm staying at, where the system tripped the last 3 times. I had the system connected to my T-Mobile Hotspot and it was working superb as always. I left and came back and the system had auto connected to the hotel wifi and that's when it started tripping again. However all I had to do was turn the system off. I reconnect to my Hotspot and it's superb all night and the controllers was still paried. I then wake up this morning and the system was back on the hotel wifi and the controllers started tripping again and would connect. Just flash orange, blink blue then turn off.

So I notice for me and maybe you, it may be the internet connection interfering with the bt receiver on the system somehow or Idk honestly so, try a different wifi/hotspot source if you can't get it to work properly. If you don't have another then it's going to be constantly factory restting unfortunately. If you've figured out another way share it with me but this finally worked for me.

I've tried everything from every forum, YouTube, fb suggestion, for the last 1yr.

I hope this is informative and help others because it's very aggravating paying so much for somthing and somthing so small shuts down the entire system. Ie. #ControllerConnection

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Hi I have the same issue but if you connect a lan cable instead of WiFi it will work. Not ideal I know but seems to have an issue on WiFi module.

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Lebanon will be eternally grateful.
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